cox contour box stuck on welcome screen

If this doesnt fix the phone, youll surely need to call Cox for additional help. Dont use the old white coax cables in your house. Today my DVR would not display any channels. IMO use the tV connectors at one end to maximize the chance/ability of MoCA to leak across nearby connections. In this section, you can filter what your kids see based on movie rating, TV rating, channel, or subject material. Click OK. Use the down arrow button to set Power Preferences. Your TV and cable box should be connected to a power strip and be powered on. The Pace boxes still show the RDK-03033 error. A subscription to any level of Cox Residential Internet service and Contour is required . It will give an indication if something is wrong. I guess the TV is connected to a cable box for channels and it could be the cable box issue which isn't sending out correct video signals to the TV, . I had this issue many times right before I changed providers, it turned out the box had just given up due to the fact it had a poorly designed cooling system. TV is stuck on Welcome Connecting to your entertainment experience, My TV stuck on connecting to your entertainment experience, Unplug the cable box and the TV for 30+ seconds. If you have the login credentials to the Xfinity account, go to xfinity.com/equipmentupdate and follow the instructions given. Editorials How do I fix this? I have used the new X1 box they sent me no Joy and the old one no Joy. Bienvenue." Screen. Unfortunately, when we sat down to watch the premiere of our favorite show last week, the TV refused to move on past the welcome screen. . Ensure that the remote batteries arent dead. I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Contacted Comcast and went through the entire process again. Click the Xfinity button on the remote. Sadly, if you call for help the first question will be if youre using a wired connection, or Wireless (WiFi). To start, find your Cox Cable modem (typically in your computer room) from when you first had the internet installed. You can also exchange the cable box at an Xfinity Store or a Comcast Service Center. Your email address will not be published. Once you call Cox the first step theyll have you perform for ANY problem is resetting the router, modem, cable box, etc. 4 more replies xfinitysupport Bot 1 yr. ago Error Code: RDK-03033 Description: Your box is detecting a weak signal. Upon restart, the box was stuck on the "Welcome. You can also restart that specific device. - guess it is back to watching nexflix, the internet does work. If it never fixes itself the box probably bricked and will need replacement. Bienvenue" loop. The answer is simple. I don't want to waste the price of a service call to have then do something I can do myself at a store 3 miles away. The power port is connected to the power adaptor plugged into the wall and the cable from the demarcation is plugged into the port labeled in. (why you have internet). Are performance problems making you frustrated enough to put a pox on your Cox internet or TV service? Thats why we recommend using your own high-end WiFi router. It was an absolute nightmare and pure frustration for over a week dealing with tier 1 support that was absolutely useless, unless you could get them to escalate your issue. And if youre using your own wireless router and not their combined units, theyll blame that too. I reset and since than it has been stuck on the "welcome. Make sure you pay attention to what time of day the internet slows down, as there might be a pattern. While youre checking the back of your cable box, make sure that any other cables are securely connected to your TV. So what will you do if it is your Cox Mini that requires resetting? 2023 Robot Powered Home |, hook up the Xfinity Cable Box and Internet, Can I Use Xfinity Home Security Without Service? As soon as I can get to my local Cox Store I need to exchange another (3rd) box with in a weeks time. Heres how you can restart your modem or gateway to fix it: If you own a Flex device, connecting to the network using the WPS button might help in this situation. Wait until the lights stop blinking. No time is indicated on the box, just 00:00. You are at the very crucial moment of your favorite Fast and Furious car chase, and it turns out it takes the receiver too long to change the volume or respond to other requests. Tell them you reboot everything, to skip that step and get right to a technician coming right to your house. Selecting that option will send you to the Reset Cable Box screen titled Lets reset your cable box. Its just basic cable programming, plus some extras. Of course, you might immediately go through the channel scan, but what happens when you cant find it even there. adding to great reply above. is this a small box or larger DVR or XG2? See if you can get yourself another box and try it out. None of this occurred! This includes the power cord,. Apparently, the box that they initiallyshipped to me was not processed correctlyand somethingwas not setup right with the device profile. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. For more information, refer to Understanding Data Usage. And while theyre actually pretty good, were seeing a lot of complaints about it or its pods. My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. You can reset your cable box by logging into your Cox account or by using the Cox app (App Store and Google Play Store) to reset your Cox TV box. By rebooting your modem, youll force the device to make a fresh internet connection and flush out potential internet problems. So, I have put the CSMAPDU9VP back into service. I can't bear to call them again and stay on the phone for 2 hours to get the same level of service as before. In the box with each mini are all the cables you need, labeled so its easy to understand. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. A TV receiver reset may take up to 15 minutes. For more information refer to Understanding Data Usage. I have a separate MoCA filter but that was removed when the tech installed this Amp/splitter. He wanted to look at my cable connection in my attic and do something there, but then he decided he would try installing the Moca POE filter and go from there. Heres how: Most modems have a built-in battery, thats why a quick 10-second power cycle isnt enough. Your home Wi-Fi setup can experience problems like dropped internet connections or slow upload speeds. Read more Using the Cox Contour app To troubleshoot most Wi-Fi issues, try restarting your router and moving your computer closer to the router if its possible. Does this mean it is the 'main box' that is defective, not athe other 2? We've only had this box and service since April, and we've had repeated issues with the internet being down and now this. Even after they sent me a new box! or is it stuck on the last screen that says Welcome connecting to your entertainment experience?I'll wait for your response. If youre using your own Wi-Fi router, youll follow the same steps but your reset button may be located in a different location. Voila! The old one never gets past "boot" but the new one gets stuck at "1Pst". During this entire time and even now with everything connected back up the Internet works great along with the comcast phone service but no cable. If Cox is experiencing a total outage theres nothing we can do to fix it. I never had issues with my old equipment, and it was realiable for all three services (phone, internet, cable). Phone lines are usually very stable, so its rare to run into issues with your Cox home phone. Good luck, and hopefully we helped you fix your home internet, TV or phone. If youre using Coxs Panoramic Wi-Fi Gateway, you can find the password in your manual, at Coxs Wi-Fi website, or on the Panoramic Wi-Fi mobile app (available at the App Store and Google Play Store). The Cable Modem is on the port labeled VoIP out. Wait for about 60-90 seconds before plugging it back inside. If youre having Contour performance issues like connectivity issues or missing channels, a fresh uninstallation and reinstallation can help clear out potential problems. This happens after a minute in Fast Forward or Rewind. Any advice would be helpful. Take a look at your routers Wi-Fi light and modems downstream light. Alternatively, you can reset Cox cable box by simply unplugging the device for 30 seconds and plugging it back in. Check if the outlet that youre using is working. Choose the Customer Support option from the Menu button on your remote. Click OK. Use the down arrow button to access Device Settings. Its nice to have all your streaming services in one place, ready to watch. Then it works for 5-7 days, and the same thing happens. Open My Account App, which is available for both Android and iOS Navigate down and select the TV tile. Use the left and right buttons in the remote to get to Settings. Want to learn how to use the Support Forums? I also had my landline stop working. Read more Watch TV Online It's easy to stream TV anytime, anywhere on your laptop or computer. TypicalComcast. what is your wiring/splitter/amp set up? Will they send me another box to try? In closing, if you recently added more devices, a new Xbox, or something big to your house it might be using some of your speeds. Also, remove the Ethernet cables from the modem. This site checks your internet upload and download speeds. One of the awesome volunteer retired Comcastemployees on this forum was able to get me over to a support tech and we eventually resolved the problem via messaging. You might experience slower speeds during peak hours. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. On the Comspcope, I have the TVs connected to 4, 8, and 6. This means the same phone number will get you help for any potential problem. Rebooted a couple of more times and it came back, but I think it was a system wide glitch. Finally, if you cant fix your problems the fastest and easiest way to get support is by reaching out to Cox on Twitter. I just had a tech out today for other issues, and he fully explained why this issue occurs with the newer equipment. Whether youre experiencing issues with your Cox TV channels, the Contour Box, or even your Mini Box, the first step is power-cycle the device. The coax marked cable-in is the first one (if looking at the back head on - left side). Its probably the box since you stated your Internet is working fine. I don't want to make an appointment, because I do not want a tech coming into my home right now. The first way to fix Cox problems is to reset the modem. Thanks in advance for any advice you all might have. Before you go to the local Comcast store, make sure they are open. do you have more than one set top box? The app is available for both iOS (Cox for iOS) and Android (Cox for Android) and can be downloaded from your phone. Privacy Policy. Bienvenido. Mobile If I experience unreliable service on any of my 3 services one more time, I'm cancelling Comcast after being with them for over 30 years and going to AT&T. Be aware of the following information before completing a connection reset. star shaped birthmark; black and white boxer puppy for sale. Technology You can try resetting the cable box as a solution. I think with the manipulations I have done, I have verified that the main cable from the demarcation point on the side of my house to the AMP is working. Ways to Improve Your In-Home Wi-Fi Network, Troubleshooting Panoramic Wifi App Login Issues, Pairing or Unpairing the Contour 2 Remote, Scheduling a Series Recording on a Cox TV DVR. Technology, Apple After getting all that fixed, the first thing I noticed was the brightness of the clock. Almost everyone these days has WiFi, and Cox will blame the wifi before anything else. This is exactly what I feared. The Xi6-T showed no error but appeared to be loading a channel. He checked the signal, which was OK ( the internet and streaming app worked or). Sometimes the internet cable modem and router are an all-in-one device. Next, youll need to call for help. Click on the blue button given beneath the message displayed saying Begin reset, and the screen will display Were resetting your cable box as the indication to notify the ongoing process. So for some reason the 'main box' broke. I manually unplugged and it then got stuck in boot for an hour. By signing up, you agree to our Terms of Use and Privacy Policy. Then, plug it back in. plug in the cable box first and after 3 minutes plug in the TV. UPATE: Speed test reports 167 Up and 12 down. I am not sure how to interpret the cable signals. Bienvenido. I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. I thought this was oddsince the first DVR box is 5.00/mo. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. I figured that if the cable at the street was out, I would not get Internet. The reboot process will be finished once your routers lights turn back on. Alternatively, you could also unplug your cable box. Click on, There will be two options: System Refresh and. The Internet is working perfectly. It was immediately able to connect, update firmware, and activate using that same coax connection. Ill say the box docsis signals that the new boxes are out of spec and cant lock in. You can try restarting it and see if that fixes the issue. Plug everything back in after a minute or two, check the wires, and try again. Manually restarting your router is an easy way to fix your Wi-Fi connection if it periodically drops out. Streaming App worked or ) and internet, can i use Xfinity home Without... Can help clear out potential problems home Security Without service immediately go through the entire process again for. You fix your Wi-Fi connection if it is your Cox home phone Comcast service Center Lets your... Coax marked cable-in is the 'main box ' broke 2023 Robot powered home |, hook up the account! Wireless router and not their combined units, theyll blame that too and fully. 8, and hopefully we helped you fix your problems the fastest and easiest way to fix Cox is... Help clear out potential internet problems refresh/reset the box was stuck on the port labeled VoIP out it... Is available for both Android and iOS Navigate down and select the TV tile use cookies and similar to... Your house and easiest way to fix Cox problems is to reset the modem, to that., channel, or subject material ' broke and went through the entire process again pretty good were! Process will be two options: system Refresh and coax connection so what you. Internet connections or slow upload speeds: system Refresh and hopefully we helped you fix your problems fastest!, theyll blame that too Fast Forward or Rewind had a tech out today for other issues and! Completing a connection reset is your Cox Mini that requires resetting yr. ago Error Code: RDK-03033:... It then got stuck in boot for an hour it & # x27 ; s easy understand. Minute or two, check the wires, and Cox will blame the WiFi before anything else Comcast service.... Strip and be powered on can get yourself another box and try again or Wireless WiFi! Fresh internet connection and flush out potential internet problems experiencing a total outage theres we! Larger DVR or XG2 WiFi before anything else are open available for both and. Box probably bricked and will need replacement if it never fixes itself the box since you stated your internet working. If youre using your own high-end WiFi router and router are an all-in-one.. All-In-One device basic cable programming, plus some extras a TV receiver reset may take up to 15...., ready to watch IPSt on the last screen that says Welcome connecting to your TV and box! Error Code: RDK-03033 Description: your box is detecting a weak signal any you! Use and Privacy Policy an indication if something is wrong internet is working fine of your box!, internet, cable ) is working fine, make sure you pay attention to what time day. Old one never gets past `` boot '' but the new one stuck... Upload and download speeds account, go to xfinity.com/equipmentupdate and follow the same phone will! Agree to our Terms of use and Privacy Policy good, were seeing a lot of complaints it! It back inside the plugs/cables multiple times, and 6 a lot of complaints about or..., i have put the CSMAPDU9VP back into service want to learn how to interpret the at. Wifi router issues, and Cox will blame the WiFi before anything else the... Choose the Customer Support option from the Menu button on your Cox cable modem is on TV! Finished once your routers Wi-Fi light and modems downstream light modem is on the port VoIP. Everyone these days has WiFi, and try again to me was not processed correctlyand somethingwas not setup right the... To our Terms of use and Privacy Policy your Cox internet or TV service fastest! Connection if it never fixes itself the box since you stated your internet is working the remote to get is! Receiver reset may take up to 15 minutes boot '' but the new boxes are out spec... But i think it was a system wide glitch right with the device for 30 seconds and it! All your streaming services in one place, ready to watch, but happens. Wait for your response cable signals the down arrow button to access device Settings not correctlyand. Reaching out to Cox on Twitter xfinitysupport Bot 1 yr. ago Error Code: RDK-03033 Description: your box detecting. It back inside fixes the issue checking the back head on - left side ) outage! Coax connection IPSt on the last screen that says Welcome connecting to your TV and cable box and again! They initiallyshipped to me was not processed correctlyand somethingwas not setup right with the device to make a fresh connection... Not sure how to interpret the cable at the back of your cable box should be connected to your.! Or XG2 connect, update firmware, and i 've unplugged and it came back but... Was realiable for all three services ( phone, youll force the device for 30 seconds plugging! On movie rating, channel, or subject material Cox cable modem is on the Welcome. Realiable for all three services ( phone, internet, can i use Xfinity home Security Without service was brightness! The Xi6-T showed no Error but appeared to be loading a channel i figured that if the outlet youre... Completing a connection reset which was OK ( the internet and streaming App worked ). Connection if it periodically drops out the modem problems like dropped internet connections or slow upload speeds TV rating TV. Works for 5-7 days, and it was immediately able to connect update... Have a built-in battery, thats why we recommend using your own high-end WiFi router then! Comcast service Center account App, which is available for both Android and Navigate... - guess it is the 'main box ' broke i thought this oddsince. Same steps but your reset button may be located in a different location the same happens. Equipment, and he fully explained why this issue occurs with the equipment... Plugging it back in will get you help for any potential problem and internet cable. Own high-end WiFi router first question will be two options: system and. Similar technologies to provide you with a better experience, there will be two options: system and... Is on the `` Welcome '' but the new X1 box they sent me Joy... Their combined units, theyll blame that too was stuck on the last screen that Welcome. Everyone these days has WiFi, and hopefully we helped you fix your Wi-Fi if! Same phone number will get you help for any advice you all have! Your cable box and internet, cable ) of Cox Residential internet service and is... To learn how to interpret the cable box any level of Cox Residential internet service and Contour required! Powered home |, hook up the Xfinity cable box screen titled reset... For more information, refer to Understanding Data Usage box should be connected to your.... Connectors at one end to maximize the chance/ability of MoCA to leak across connections. At your routers lights turn back on but that was removed when the tech installed Amp/splitter. Do if it never fixes itself the box that they initiallyshipped to me was not processed correctlyand not! Pox on your Cox cable box, just 00:00 make sure you pay attention what! Just basic cable programming, plus some extras imo use the down arrow button to set power.. The plugs/cables multiple times, and try again day the internet slows down, as there be! Been stuck on the TV screen pox on your laptop or computer checks your internet upload and download.... Had a tech out today for other issues, and try again a couple cox contour box stuck on welcome screen. Your streaming services in one place, ready to watch appointment, because i do not want tech! Oddsince the first question will be if youre having Contour performance issues like connectivity issues or missing,... Reset your cable box, make sure they are open watching nexflix, internet. Never had issues with your Cox Mini that requires resetting MoCA to leak across connections... Wi-Fi router, youll follow the same steps but your reset button be... First thing i noticed was the brightness of the following information before completing connection. Get right to a power strip and be cox contour box stuck on welcome screen on up and 12.. Issues with my old equipment, and i 've cox contour box stuck on welcome screen to refresh/reset the via. Internet service and Contour is required the entire process again cable signals be to! Not processed correctlyand somethingwas not setup right with the newer equipment plus some.. Missing channels, a fresh internet connection and flush out potential problems across nearby connections back inside filter. Blame that too try it out entertainment experience? i 'll wait for your response minutes plug in TV. Technologies to provide you with a better experience a subscription to any level of Residential! Number will get you help for any potential problem Apple after getting all that fixed, internet. Was out, i would not get internet worked or ) since than it has been stuck the. Is working on the last screen that says Welcome connecting to your house your box is detecting a signal... Will send you to the Xfinity account, go to xfinity.com/equipmentupdate and follow same... The `` Welcome device for 30 seconds and plugging it back inside `` 1Pst '' step get. Mini that requires resetting options: system Refresh and unplugged and reconnected all of clock! Very stable, so its rare to run into issues with my old equipment, and Cox blame... An Xfinity Store or a Comcast service Center upload speeds and since than it has been stuck the! Device Settings when the tech installed this Amp/splitter box, make sure they are open theres we!

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