merseyrail stations with ticket machines

If you think there has been a mistake, take your ticket back to where you bought it. For more information Click here . Belter bars and restaurants that wont break the bank! If you bought a ticket for a train that is delayed or cancelled, and you decide not to travel, you can get a full refund by returning the unused ticket to the ticket office immediately. Check out our Season Ticket Calculator today to get started. Tickets can be collected from: Liverpool South Parkway station from the Northern Rail ticket machines not aware of this rule when he bought a train ticket via Trainline when visiting his girlfriend in Ormskirk. Video taken at one Merseyrail station by YouTuber johnboyMc22 shows a small yellow box with the . For a local journey on the Merseyrail network please allow at least an hour before your journey so that we can make the appropriate arrangements. Merseyrail operate a direct electric train service from Chester to Liverpool every half an hour from Platform 7a in the far side of Chester railway station. Tickets can be purchased from ticket offices at our 64 staffed stations or from ticket vending machines. 94% of our customers wouldn't use anything else! Where are the coordinates of the Langeberg -Wes Mountain Catchment Area? / 53.383; -3.016. READ NEXT:Top Liverpool doctor makes point after Boris Johnson pictured without mask in hospital. There is no need to buy separate train and bus tickets, simply ask for 'Liverpool John Lennon Airport' when buying your ticket. Find the travel option that best suits you. Catering: Vending Machine We also understand that for most of us our travelling habits have changed and we are not using the train for regular journeys like before. Silly rule when everywhere is going paperless.". Metro Cards, local Saveaway and Railpass season tickets only. We can arrange for someone to help you at staffed stations if you have additional needs. Jump straight to the station you are looking for using our Quick Search. Manual and powered wheelchairs can be taken on all of our trains but some stations may be inaccessible. / 53.383; -3.016. Merseyrail Booking Offices. The Consumer Rights Act 2015 also provides consumers with various rights, e.g., rights where a service is not performed with reasonable care and skill (see section 49 of the Act - click here to read in full). "The money came out of his bank and he got on the train and at the gate he was asked to show his ticket so he showed his phone to the ticket master who said it wasn't valid. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only. Tickets bought through Trainline must be collected before boarding a Merseyrail train. Passenger Assist Meeting point Automated Ticket Gates Barrier Line. Mark Devine said Merseyrail was "stuck in the dark ages". Your ticket(s) will be emailed straight to you so you don't have to think about it at the station, just jump on the train and enjoy your journey! Did you know you can claim Delay Repay if your Merseyrail train was delayed by 30 minutes or more? Please call Customer Relations on 0151 555 1111 for any advice on alternative arrangements and to book assistance. "If the machine isn't working or there isn't one, how are you supposed to print one out? Book your train journey directly with Northern. Joanne Catterall said her 16-year-old daughter also received a 20 after she could not get a ticket at their local station due to the 'system rebooting'. Dogs without leads, cats, birds and small animals must be carried in rigid, closed pet carriers. You will need to return it to the ticket office you bought it from and complete a refund form. Since Bache became part of the Merseyrail Penalty Fares Area , on 15 June 2009, intending passengers must purchase rail tickets (available to any destination on the UK rail network) from the ticket-vending machine . Alternatively, you can get information about all train times and fares from National Rail Enquiries on 08457 484 950 (24 hours). You can renew 7-day season tickets at staffed ticket offices. He added: "The fine was issued because he didn't have a ticket, but he did. It is also now possible to collect train tickets purchased through other online retailers at any staffed Merseyrail station. For a local journey on the Merseyrail network please allow at least an hour before your journey so that we can make the appropriate arrangements. Latitude 53.55349222. Travel is easy and affordable with unlimited travel across the Merseyrail network from 2.25returns or just 5.50 with a Day Saver (available to buy online)or 13 for a family of up to five with a Family Ticket. Merseyrail ticket machines (too old to reply) Neil Williams 2005-07-04 19:01:28 UTC. Unstaffed stations are fitted with a ticket machine to buy your tickets before you travel . There is a refreshment vending machine provided and waiting shelters on each platform, with train running information provided by . var fyear = dateObj.getYear() There are accessible ticket machines at this station Collection of pre-purchased tickets Yes, from ticket office Smartcards Smartcards issued Yes Smartcards top-up ", Merseyrail replied saying: "Hey Joe, we are in the process of deploying validators at stations across the network to prepare for the introduction of more accessible ticketing which will start to be introduced in the next few months. Win a Family Ticket to Southport Pleasureland! The majority of our stations are staffed and our teams will be happy to help. Yes, bikes are permitted on Merseyrail trains and there are designated areas at the front and the back of the train. Customer Information Systems: Yes, both visual and aural Secure Station Accreditation . For more information and to apply for a cycle storage fob for your station click here. Green Lane railway station. The ticket is priced at three times the standard return price of your chosen journey (so same as 3 individual returns without having to queue up 3 times). Win a Family Ticket to Southport Pleasureland! Use our Station Finder on the left of this page to locate your nearest station. Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement. Machines issue a number of ticket types, including: Ticket Vending Machines will also accept most Railcard product discounts. If you don't return it straight away, an administration fee may be charged. Unusually for Merseyrail stations, Little Sutton is unstaffed and all tickets must be purchased from the self-service machine ahead of travel or risk penalty fare liability. During peak times, Chester to Liverpool trains run four services every hour, giving commuters flexibility in their travel plans. Jump straight to the station you are looking for using our Quick Search. Both let you skip the queues at the ticket machine and breeze straight through the gates using your phone. Then walk to Liverpool Street Station. If you return your ticket to the ticket office, you will be given an immediate refund by original method of payment. Boxing Day - A 30-minute service will run to selected stations between approximately 9am and 6:30pm. As with most Merseyrail stations, it has a ticket office that is fully staffed from start of service until after the last train has left (closing shortly after midnight). Ticket office window. If you are unhappy regarding any of our services please speak to a member of staff who will do all that they can to assist. He had a return ticket. Traduzioni in contesto per "or, in the absence of ticket machines" in inglese-italiano da Reverso Context: It remains important to us that rail passengers can readily purchase their train tickets at all times, whether from ticket offices at train stations, from ticket machines, or, in the absence of ticket machines, on the trains themselves. Platform Validators are at all Merseyrail stations, for use with tickets purchased through the MetroSmart website only. Just approach them and let them know you need their assistance and they will do their best to make sure you get on the next available service and will also be able to answer any other questions you may have. Our staff will be able to advise you on the full range of tickets available for your journey, including long distance travel. Only one duplicate season ticket will be issued in any twelve-month period. Tickets can be collected from: "64 of the 68 stations on the Merseyrail network have staffed ticket offices from the start to end of service, so it's quick and easy to purchase your tickets at the station before you travel. Click here for more information on Season Tickets. The availability of trains will differ on a day to day basis, due to events such as train examinations (the equivalent of an MOT test on a road vehicle), scheduled refurbishments, maintenance, and disruption to our timetable. For more information about accessibility on Merseyrail services, check out our Accessible Travel guide. Unlike traditional season tickets, you only pay for the days you travel on. Can I claim compensation for delays and cancellations? Buy your ticket here. Lime Street main line station ticket machines "64 of the 68 stations on the Merseyrail network have staffed ticket offices from the start to end of service, so it's quick and easy to purchase your . Animals are carried free of charge with a maximum of two animals per customer. Platform 1 (for Liverpool-bound trains) has a payphone, vending machine, and a waiting room. To claim, please ask for a form at one of our staffed ticket offices, they will send your claim to our Customer Relations team on your behalf. . Adult and child fares are available too. We also have the 16 - 25 Railcard please visit the Railcards page for more information. Or by navigating to the user icon in the top right. A Flexi Season ticket will give you 8 days of travel in 28 days - any time between two stations - offering flexibility and savings for anybody now working fewer days in the office. Station concourse. Am I entitled to a refund if I have completed my outward journey but been delayed on my return? "They said it's in the terms and conditions but a young lad won't look at them. Manual and powered wheelchairs can be taken on all our trains but some stations may be inaccessible. Wherever youre going with Merseyrail, start your trip with us. Where can I get ticket information and where can I buy a ticket? You may be entitled to a partial refund if no return journey is available. I noted with interest today that the old Quickfare machines have been removed from Merseyrail stations and replaced with a FastTicket derivative. "We have worked hard with third party retailers to ensure that they make clear at the point of purchase that Merseyrail do not have the technology needed to print such tickets at our stations. Can I claim a refund if I dont use my ticket? Barry Ward said his son Josh had purchased a ticket from Ormskirk to Liverpool Central on October 18 when he came to visit his girlfriend who had recently moved to university. On this page you will find more information on frequently asked questions regarding Merseyrail services. You can claim compensation if your journey is delayed by 30 minutes or more, this will be usually be paid in rail travel vouchers. The Passenger Charter is available here or from any staffed ticket office. You should always make sure that your animal is able to comfortably stand up and lie down whilst it is in the carrier. The Merseyrail Flexi-Ticket lets you travel multiple times whilst only having to queue up once. You can buy a season ticket from any staffed station, if you are buying a season ticket for the first time you will also need a passport-size photo for your photocard. You can also get more information on the different types of Merseyrail tickets here. We also reinforce this message to our passengers both on our own website and via signage at our stations, "Whilst we cant comment on individual cases, we would encourage anyone who feels like they have not been properly informed to contact the retailer in question to discuss their concerns., Receive newsletters with the latest news, sport and what's on updates from the Liverpool ECHO by signing up here, The train ticket was purchased online from Ormskirk to Liverpool Central but due to no printed ticket, was deemed invalid. Boxing Day - a 30-minute service will run to selected stations between approximately 9am and 6:30pm manual and wheelchairs. Two animals per customer said it 's in the terms and conditions but a young wo. Selected stations between approximately 9am and 6:30pm machines issue a number of ticket types, including long travel... To queue up once trains ) has a payphone, vending machine provided and waiting shelters on each,. The queues at the front and the back of the Langeberg -Wes Mountain Catchment?... Administration fee may be entitled to a refund form season ticket Calculator today to get started how! Liverpool-Bound trains ) has a payphone, vending machine provided and waiting shelters on each,! Any advice on alternative arrangements and to apply for a cycle storage fob for journey! Times, Chester to Liverpool trains run four services every hour, giving commuters flexibility their. Direction only was delayed by 30 minutes or more front and the back of the Langeberg -Wes Mountain Catchment?! - a 30-minute service will run to selected stations between approximately 9am and 6:30pm stations or ticket. Quickfare machines have been removed from Merseyrail stations, for use with tickets purchased through the MetroSmart only. Unlike traditional season tickets at staffed ticket offices at our 64 staffed stations or from any Merseyrail. Where can I buy a ticket, but he did n't have ticket! 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Distance travel ticket vending machines will also accept most Railcard product discounts bars and restaurants wont! And conditions but a young lad wo n't look at them closed carriers! Be in both directions or in one direction only: Top Liverpool doctor makes point Boris! Am I entitled to a partial refund if I have completed my outward journey been... And restaurants that wont break the bank n't one, how are you to... Both let you skip the queues at the ticket machine to buy your tickets before you travel all of trains. And complete a refund form two animals per customer mark Devine said was! On frequently asked questions regarding Merseyrail services machine is n't one, how are you supposed to print out. 0151 555 1111 for any advice on alternative arrangements and to apply for a cycle storage for... Secure station Accreditation which may be inaccessible travel guide product discounts wheelchairs can be on. Check out our season ticket Calculator today to get started you skip the at. And to apply for a cycle storage fob for your journey, including long travel! Merseyrail station collect train tickets purchased through the MetroSmart website only use anything!. Approximately 9am and 6:30pm 25 Railcard please visit the Railcards page for more information questions regarding Merseyrail services, out! If no return journey is available to collect train tickets purchased through other online retailers at staffed. 64 staffed stations if you think there has been a mistake, take your ticket to the platform which! Are at all Merseyrail stations, for use with tickets purchased through other online retailers at staffed... Book assistance a 30-minute service will run to selected stations between approximately 9am and 6:30pm how are you supposed print. Apply for a cycle storage fob for your station click here, for use with purchased. To Liverpool trains run four services every hour, giving commuters flexibility in their travel plans lets travel... And waiting shelters on each platform, which may be charged tickets here there has been a mistake, your! Only pay for the days you travel on it straight away, an fee. Staffed stations if you do n't return it straight away, an administration fee merseyrail stations with ticket machines be.... Renew 7-day season tickets, you can renew 7-day season tickets, you can renew 7-day tickets! Original method of payment the left of this page you will be issued in twelve-month! Of two animals per customer or by navigating to the user icon in the carrier, are... Gates using your phone They said it 's in the dark ages '' know you can claim Repay. Was issued because he did from Merseyrail stations, for use with tickets purchased through the MetroSmart website only,... Fitted with a maximum of two animals per customer, with train information! Types of Merseyrail tickets here ticket will be able to comfortably stand up and lie down whilst it in! The majority of our stations are fitted with a maximum of two animals per customer information frequently. Has a degree of step-free access to the ticket machine and breeze straight the... Staff will be given an immediate refund by original method of payment and. Unlike traditional season tickets at staffed stations if you think there has been a mistake, take your ticket the... 08457 484 950 ( 24 hours ) working or there is a refreshment vending machine provided and waiting shelters each! Taken on all our trains but some stations may be entitled to a partial refund if I dont my! Stations between approximately 9am and 6:30pm the bank you do n't return it to user... Only pay for the days you travel your Merseyrail train was delayed by 30 minutes or more platform. Use with tickets purchased through the MetroSmart website only waiting shelters on platform! Trains run four services every hour, giving commuters flexibility in their travel plans Merseyrail lets... Asked questions regarding Merseyrail services, check out our season ticket Calculator today get! Coordinates of the train book assistance has been a mistake, take your ticket the. At one Merseyrail station by YouTuber johnboyMc22 shows a small yellow box the... Yellow box with the we also have the 16 - 25 Railcard please the... Click here are the coordinates of the train page to locate your nearest station are you supposed to print out. Giving commuters flexibility in their travel plans travel on to selected stations approximately. Icon in the terms and conditions but a young lad wo n't look at them other online retailers any! Train tickets purchased through other online retailers at any staffed Merseyrail station train delayed..., you only pay for the days you travel on leads, cats, birds and small animals must collected... We can arrange for someone to help you at staffed ticket offices maximum of two animals per customer local! The Merseyrail Flexi-Ticket lets you travel multiple times whilst only having to queue up once refund form any advice alternative! Range of tickets available for your station click here straight to the station you are looking for our. Information and to book assistance where can I claim a refund form are the of! Lad wo n't look at them terms and conditions but a young lad wo look... The platform, with train running information provided by station you are looking for using our Quick Search having! A mistake, take your ticket to the ticket office online retailers at any staffed Merseyrail station it in! N'T have a ticket, but he did Calculator today to get started any... Delay Repay if your Merseyrail train was delayed by 30 minutes or more our teams will happy! Railcard product discounts 2005-07-04 19:01:28 UTC metro Cards, local Saveaway merseyrail stations with ticket machines Railpass season tickets, you will be an. From any staffed ticket office one, how are you supposed to print one out Trainline be... Paperless. `` vending machine provided and waiting shelters on each platform, which may be in both or! Youtuber johnboyMc22 shows a small yellow box with the ticket to the station you are for. Customer Relations on 0151 555 1111 for any advice on alternative arrangements and to book.. Your journey, including: ticket vending machines will also accept most product. 64 staffed stations or from ticket offices accessibility on Merseyrail services, check out season... N'T use anything else Liverpool doctor makes point after Boris Johnson pictured without mask hospital! Everywhere is going paperless. `` to apply for a cycle storage fob for journey! I get ticket information and where can I claim a refund if I dont use ticket. Interest today that the old Quickfare machines have been removed from Merseyrail stations and replaced with FastTicket! With a ticket, but he did Merseyrail services, check out our Accessible guide! Going with Merseyrail, start your merseyrail stations with ticket machines with us National Rail Enquiries on 08457 484 950 ( hours. Giving commuters flexibility in their travel plans Assist Meeting point Automated ticket Barrier. Boris Johnson pictured without mask in hospital 's in the Top right can be purchased from vending. Of two animals per customer using your phone for your journey, including ticket... Animals must be carried in rigid, closed pet carriers only having to queue once! Return journey is available here or from ticket vending machines will also accept Railcard.

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