roto rooter bbb complaints
3. There were extremely loud noises coming from the pipes when he ran the machine. *All services may not be available at all locations. He diagnosed the problem with the Kohler faucets in my master bathroom right away and quoted a fair price for the labor, which was extensive. Verdict: Mr. Rooter has a respectable 200 locations nationwide; however, Roto-Rooter has a staggering 600 locations, meaning most customers will have a Roto-Rooter location nearby and ready to hire. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Desperate to get this matter resolved I finally agreed. I told him i just wanted it to be snaked. They cleared up my drain issue and leak. This company took advantage of my 70-year-old father and charged him $18,000 to unblock a main drain line. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. However, its important to keep in mind that reviews arent the most reliable source of information. I called the local customer service office, and no supervisor or manager answered my call. See details. As a matter of policy, BBB does not endorse any product, service or business. I was contacted at 11:00 and told that the technician would be at my house in 1/2 hour. HIRE SOME ONE ELSE. Then while I was waiting, Roto Rooter called and told me that they do not do sewer marking. The business should outline for the customer all estimated costs, estimating at best. They did correctly diagnose the issue, but only after $2,694.91 in overpriced and unnecessary repairs at the recommendation of the plumber on the scene who was clearly only interested in getting additional charges. So I tend to believe each word in his statement. I had a toilet back up, and called for service, the guy who came out never looked at the toilet, and said I needed to have the lines "Jetted" so he arranged to have the guy come out the next day to jet the system. Are they more expensive than other companies? Once again, a short while later I had another sewer line back up. Available 24/7. Customers is satisfied. Roto-Rooter were very polite and friendly and sent me an email confirming the appointment. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. $180 for fitting a shower head! They showed up two days later with a huge jetter and wanted $1400 incl tax to clear the blockage. I was told to use someone else next time I needed something done, all because I ask Teresa ** to check their records to be certain I had not made a mistake, and I had made the mistake so she complained to Mike and he told me that I need to call someone else next time. Verdict: Neither Roto-Rooter nor Mr. Rooter average cost information is available online, and different locations and services may warrant different costs. Charged us almost $550 to replace a part that cost $39 a home depot and take 30 to 45 mins to replace with a screwdriver and a pair of pliers. I have gotten the Invoice #91926 on 12-10-2022. If the pipes were too old to snake with your equipment you shouldnt have done the work! $2,694.91 refund for unneeded and overpriced services. 2. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Was told someone would call me when they were on the way. The company is part of the Neighborly family of brands, which also includes other popular nationwide service brands such as The Grounds Guys, Mr. Handyman, and Window Genie. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. Well start sending you the news you need delivered straight to you. Copyright 2023 Acton Media Inc. All rights reserved. The bill including some very expensive fluid to put in the toilets came to $457. Both companies offer up-front, flat-rate pricing though, meaning customers wont suffer any surprise upcharges. We clear the shower drain and we cleared the bathroom sink drain 10/25/22. Then they charged me for 1000 dollar for all labor and explained me that that's the standard price for 2 people. Mr. Rooter and Roto-Rooter are both companies with a nationwide presence. Roto-Rooter reimbursed our neighbor for a new toilet int he amount of $1,208.52 but refused to reimburse our neighbor the difference of $1,502.46 because they insisted on doing the clean up and install job themselves. BBB is here to help. FAQ. I've used them in every scenario and the charges started going way, way up. The agreement we made was to get our paperwork before we paid them so we could get reimbursement. However, I have not yet received any refund (understandable, considering the timeframe and the weekend), and will reserve the right to renew my complaint should the business not follow through on its offer. It had become clear to me that the charging was never going to stop. But our neighbor had no confidence in Roto-Rooter and insisted on having another party do it. I find it impossible to believe that these people are not paying a scam company for reviews. I left to go to work and my girlfriend was present when they arrived. They were always very late except when that slimy toad came for the $$$, the project was changed without my knowledge leaving us unable to use the drains in our house for over 6 months while we are paying for their crap service because they haven't issued a refund for crappy service! BBB Business Profiles generally cover a three-year reporting period. We use dedicated people and clever technology to safeguard our platform. Thank you Van! Charged me $750 plus $49 tax! I tried vigorously for an extended amount of time to scrub off the stains using cleaning chemicals and tools. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. For one, those with negative experiences are more likely to leave reviews (which also tend to be lengthier and more emphatic), which can skew ratings negatively. After several more days of fighting with the faucets and the water temperature and the fact that the shower was still leaking, we complained. Can't begin to imagine how many people they've ripped off, but everyone should stay clear of this company. For your reference, reasons for rejection are included below. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Regards, 4 grand! kichen sink can't be used because down under the sink water is leaking. Roto-Rooter later called and told me due to OSHA issues, related to accessing the pipe, the job would cost 130% above the original quote. The inconvenience of having no kitchen sink for a month also should not be overlooked. I want a refund of $2,295 for the jetting service charged on August 1st and cabling service charged July 16 for $399.91. We can fix your plumbing problem and clean up your water damage. Scheduled several plumbling appointments - no one came to my home. Tristian charged the customer $905 for his time. Johnson's sewer and drain cont. when I called I was at work and explained what time I would be home and understand if no one could come that day. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. Got about a 6 inch size fibrous amount of rolled up roots. However, I noticed black splotch stains on the floor of the tub. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. Ohio Construction Industry Licensing Board (OCILB), Kentucky Housing, Buildings and Construction, BBB Tip: Hiring a trusted and verified plumber can save you time and heartache, Need to file a complaint? I call again, I'm told the tech or plumber will call me right back. I opted to cable. They said they would be back Friday morning to get the rest of the equipment, they never showed but they told me they would be there Saturday. Also RR should have better assessed the condition of the pipe by looking closer at the exposed pipe before starting work. He leaves and the 3rd water mitigation guy comes back and wants to quarantine and demolish the basement talking about raw sewage (water is dried up at this point, no evidence of sewage). In the meantime, we gave about 11 profiles. Avoid Roto Rooter at all costs. He did remove the toilet. (Invoice #***********.) While these services may not be required for every homeowner, these are definitely areas that a homeowner wont want to DIY and will need a professionals help for. I couldn't be happier with my service from Roto-Rooter. We were charged $784.47. The third man did not come till Then, the plumber calls, not the dispatch and says I'm 1 hour away. Guess what they're charging? Customer: John Cooke I called a local service who came to my home on 2/02/23. Not worth the price! Maybe, but sometimes you have to pay more for quality. The technician said they found a clog 8 feet down the pipe which they cleared. Business response. Again, nothing but excuses. the ads say 24/7 but it's NOT! He was friendly, polite and efficient. Eventually I hear the tech say that he has to call someone else and he leaves. Roto-Rooter has been accredited since 2015 and doesn't hold a rating from the Better Business Bureau, which isn't necessarily a negative; a company that's not rated does not have sufficient. These include grinder effluent pump and well pump service, as well as water line repairs. The plumber Alex that you recommended would have came back. It is a percentage of the costs he had to purchase! Called for service to detect leak and no show 2 times and postpone appointments for over one week. The servicemen did a great job and clean up the water problem. I have requested a full refund of $616 from the office manager at *** ***** ******, Stratford CT for the sub-standard work performed by their technician on 01/24/23. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Specific warranties on labor vary among locations, so customers may want to inquire about an individual branchs terms before hiring. In addition to charging him $3000 dollars to unblock a main drain line, they charged him 15000 dollars for "water clean up". Beware. We also ensure all reviews are published without moderation. He said he had to buy 10 feet of pipe because that was the minimum. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. Unsubscribe easily. It should have been disclosed that the $800 was for one (1) and there would be additional costs $2000 is too far away from $800 to let the customer assume. The landlord received the estimate on 12/14. Right after the installation This will surely increase the credibility of your complaint. 2023 Trustpilot, Inc. All rights reserved. Prices too high To install two water heaters the quote was 1300.00 each labor-only plus parts call a competitor their quote was 700.00 with parts. we called customer with tech present, tech confirmed that the stains were already there previously. Guess what? Meanwhile a tech shows, doesn't appear to look for possible causes, can't talk to me due to guy with loud speakerphone. We was willing and able to replace the toilet. We have provided a $400 discount. Inexcusable and Irresponsible! So I called Britton. Later found out he charged 152.00 an hour! I called them and talked to a bunch of idiots who dont know their ** from a hole in the ground. 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