disney disability pass denied

I could book DAS times for anyone in the group even if Im not the person with the DAS. The pass or card portion of the name is leftover lingo from a time when guests were provided with a paper or plastic card to use in the program. As part of this commitment, Disability Access Service (DAS) is a program offered at Walt Disney World theme parks to assist Guests who have difficulty tolerating extended waits in a conventional queue environment due to a disability. Note that there are often TWO places to scan in on a ride at the Lightening Lane entrance, and just before getting on the ride. Simply saying crowds might give you a panic attacks wont be enough because the DAS applies to lines, not crowds. But we'd recommend that you ask for confirmation when you register for DAS (because otherwise, it could vary by attraction). Thanks. How do I preregister? We've already researched the details most important to families. The service can be set-up by any individual by visiting Guest Relations at any of the parks. Nintendo trademarks are properties of Nintendo. Most people register ahead of time. We plan to split up a bit on our park days, and have a group of 7 people total. Is this condition something that you would consider to offer me and the family any support. Of course this is good advice ALWAYS. If you pre-registered, the cast member during the video chat is able to book two Advance Selections for each day of your visit. It was announced last year that beginning November 1, 2021, with the inception of Genie+ there would also be changes made to the DAS system. Any ride with a standby wait time is eligible for DAS return times. In the U.K. for all attractions there is discount for anyone with a disability and the carer goes free, do you have anything similar at Disney World? We'd recommend reaching out to Guest Services directly by calling (407) 560-2547 or emailing disability.services@disneyparks.com as accommodations are usually assigned on a case-by-case basis. Or dont come!! It may be a little trickier with virtual queues, but if you end up in different boarding groups, we'd ask the team members in front of the ride if you can combine. My sister has a kidney condition that requires bathroom access at least every 30-45 minutes. We hope this helps! In October 2021, two new features were added to the DAS program. Sign in. Today, the DAS is fully digital and integrated into your ticket or MagicBand, so no additional card or media is needed. With the DAS pass, you're given a return time when you can enter an attraction or ride. Ultimately, Disney assigns the DAS card on a case-by-case basis, so we recommend visiting Guest Relations when you enter to see what options are available to you. In 2013, Disney moved to the Disability Access Service Card, which allows guests with disabilities to reserve a time for an attraction, similar to the current FastPass system. Recently, updates were made to the Disability Access Service at Disney World to be even more user-friendly! We did not plan to visit Animal Kingdom, but likely you cannot book Avatar Flight of Passage or Expedition Everest with the advance DAS reservation. Push through the crowd of people, trailing her family in tow? There are no specific reserved areas for guests using DAS. Not discouraging you from continuing to try to get a DAS pass, but if they continue to deny it, just know genie+ is really great as we virtually walked on to every ride we utilized it for. PRIVACY POLICY. No, the Guest Relations cast member will speak with the guest (or guardian) for whom DAS will be issued. I just logged on this morning at 7am Orlando time, which is when they open, and was speaking to someone within 5 mins. I explained this to the cast member and she was literally shaking her head as I was explaining my issues. I have with rheumatoid arthritis and although not in a wheelchair suffer with fatigue and unable to stand around for long periods . RC tried on several occasions and waited hours each time (and had to log into the Disney account again each hour). You need to explain why you can't wait in line. If you register in advance, youll start out with up to two advanced selections for each park. Would a condition that requires you to be near a restroom all the time qualify for DAS? You can only hold one return time at a time. We will be travelling in august this year, both myself and my husband have mobility issues and my two children are autistic. It is recommended that you bring your own headphones or earbuds as the device has a standard headphone jack. Disney handheld devices are available from Guest Relations at all 4 theme parks on a first-come, first-served basis. No, DAS is valid for 60 days once registered. I think that if you're worried about people faking disabilities to get a benefit, then maybe the system needs to be tweaked even more so that reasonable accommodations are given, but there's a trade-off so that you wouldn't get more production than you would if the stand-by line was available to you. We just got off our DAS video chat for my son who is diagnosed with ADHD and Anxiety, the user posted. We thought werent going to be able to book the hot Individual Lightning Lane rides with the DAS, but we were wrong. I am annoyed as this seems unfair and misleading. There are a total of 7 of us in our group. What if Im afraid that DisneyWorld's DAS card will not accommodate my needs? Anyone in the party can make the selections for everyone, but the guest with DAS must be present when the return time is redeemed. Jurassic World franchise TM & 2023 Universal City Studios LLC and Amblin Entertainment, Inc. All Rights Reserved. Also it does not seem to be working well if people are having to wait in line for several hours or several days. You can access it byclicking on the bottom three lines and scrolling down the menu. He was denied DAS.. Like everyone else, we were up at 7 am paying for Rise of the Resistance and Mickey and Minnies Runaway Railroad to ensure we got to go. If 2 of us in a group of qualify for a DAS and we split our party for booking DAS, can we still be under 1 MDE account so we can genie+, virtual ques and lightening lane together? May we use the DAS card? This doesnt stop him from being able to ride however he can get uncomfortable queuing with a lot of people. It lists all the places in each park that are a quiet area if you need it. Check out our post on Disney World tips to make your trip magical. DAS and Genie+ are different systems, but they can be used together! Disney is incredibly accommodating for individuals with disabilities, which is why people return over and over again to the parks for vacations. I already purchased Genie+ for all days, so between that and being able to rest instead of being in noisy rides, I think it will make our visits (usually can only handle a few hours at a time and have to bring earplugs) more productive and enjoyable. First, it depends on how you "do Disney". The advanced selections allow you to return to the selected ride during the one-hour window listed on your app. My husband has one hand, would he be able to apply for DAS? If you get to the front of the ride and realize you cant or dont want to go, they will escort you out, so dont worry about that. Compare predicted crowd levels by day up to 1 year in advance! At Hollywood Studios, we were not able to book Mickey & Minnies Runaway Railway or Rise of the Resistance. Put the key in a safe place! The Disney Disability Access Service (DAS) is a card they issue. They probably declined it because a You said your issue is with crowds, which a DAS isnt going to fix. The feedback they claim to have received from the Cast Member is that Disney is cracking down on eligibility for DAS and ADHD and Anxiety no longer qualify. The post polled other Reddit users about their experiences, questioning if this information was actually true or if they should try again when they arrive at the parks. Here is information about disability services at Disney World. "We booked our trip based on the crowd calendar and it was spot on! Oh, yeah, I said diapers are not an option because she won't do it. My 11 year old son has CP and although we have been to Disney before he was a lot smaller and a stroller was sufficient. How to get the DAS Disney World. Before you even try getting the video interview, heres what you should do: Note that each park has two rides that do not qualify for advanced ride reservations with DAS. Only certain attractions are available for pre-arrival Advance Selections, but all attractions are available day-of. Disney Parks have an unwavering commitment to providing a welcoming, inclusive environment and accessible experiences for our Guests. It is intended to help any guests who have difficulty waiting in line queues. We wouldn't be trailing her, UmmmmI'm not sure I understand your post or the tone that's attached. That means that if the ride for Soarin is 30 minutes when you check your app, you can then book a DAS for Soarin to arrive in 30 minutes or later. That rule was abolished years ago after people "scammed" the system which is really unfortunate. I don't think we'll be saying it's dangerous though (except it is for infection reasons, which I failed to mention). And like the other poster said if you don't get one at one park try again. Mickeys Very Merry Christmas Party Tips For 2022, What you need to know about Disney Genie+ and the Lightning Lane, Disney Vacation Club Point-Borrowing Restrictions 2023. Allow about 10 to 15 minutes to complete the process. While DAS return times require you to wait the full standby time, Genie+ selections can be made for the next available time window and can be used right away. Have you used a DAS at Disney World? So frustrating.. Finally on the third try, she got to the front of the queue. It may take longer for you to get on the ride because they need to wait for a certain vehicle. But RC must scan in for Soarin if the rest of us want to go on it using the DAS. Hey, my 2 middle children 11 and 7 have fabry disease (there dad passed away from it 2017) Fabry disease is a metabolic generic disease, it affects renal including heart and kidneys. Thank you. We will be arriving in the USA two day before our tickets start. DAS does not include free parking. This is separate from the Advance Selections, which you can have two per day. Slinky Dog Dash was broken during our 8-9 pm window and we were out of luck. Don't forget to take advantage of the 4+ Fp+ you can get each day! Some of the handicapped restrooms have sinks in the stall. Thanks! We wouldn't be trailing her. Then eventually when I see lines down go back in and make my purchase. Otherwise you need to request this in person at the Park. The DAS allows the family of the guest with the disability to come back at that time with the DAS guest. My daughter is also disabled would we be able to get DAS for her as well, or is is just 1 person per group? Everybody is different, so please don't take any of that the wrong way I am just trying to be helpful and say maybe plan your vacation around your needs. This does NOT apply to guests who are using mobility devices only. I talked to a CM who said to explain that it's "dangerous" if she can't get to the facilities in a timely fashion. There's more to Disney then just the fastpass rides. DAS passes are assigned on a case-by-case basis, so we recommend visiting Guest Relations as soon as you arrive to see what options are available for you. Several others questioned why the original poster thought an ADHD and Anxiety diagnosis would even qualify their child for the pass, claiming theyd be taking it from someone who truly needs it.Moderators have since locked the thread, prohibiting future comments. Thanks for this great article its super helpful as coming from the UK a lot of the detail is omitted from the Disney site we access. These are two major updates to the program that we believe will make touring the parks much more enjoyable for anyone who has used it in the past and still found themselves crossing back and forth to visit attractions on either side of the park. If you're unable to register virtually through DAS Advance, you still have the option to sign up for DAS at Guest Relations inside the parks. Perhaps look into other options if you get denied again. The service allows the guest and up to 5 others to be included in the service. Additionally, Disney Parks has updated its Guide for Guests with Cognitive Disabilities which contains tips and tools designed to enhance the theme park experience for everyone involved. Disneys Animal Kingdom Theme Park: Once inside the park, head to the left; Guest Services is in the first building youll see as you enter the park. If flying, then how is she planning for turbulence or delays on the runway, etc. Remove the accessibilty icon while viewing the site. Definitely. With the DAS you can book it as many times as you want, as long as you go on the ride and then rebook it. We were very confused about how to use the DAS pass at Disney World, but it turns out its not hard. As for the guests, if everyones connected to both children, then you can select the people who are accompanying each DAS holder. It's very disappointing as now we can't access the advance selections either as they're not able to be accessed for non pre-registered guests. ok ok, I have to comment on something I keep seeing over and over in the comments. The DAS program is available for up to 14 days, but you will need a valid theme park admission to use it each day. This subreddit is dedicated to all things Walt Disney World! You enter through the Lightning Lane entrance for barely any time in a physical queue. I called Disney and after almost 2 hours I got through and asked, only to be told that UK citizens are not eligible to pre-register for DAS via the zoom interview. It was great! Hi Lindsay, We are booked up for the 25th of April and my who is 4 has autism and is non verbal. Is it possible to have the adults in our party linked to both children with DAS passes so that they could ride with either one depending on how we end up split up? Exactly!! But they will ask why the person cant wait in lines. Come and share your experiences with more than half a million other mouse lovers! With the DAS you will use the Lightning Lane entrance. I just didn't want to have to stand in line for a change though this be great so far waited every day in a que for 6 to 8 hours.. may I add only bc I am out with a major surgery .. or I'd be working and couldn't.. im usually a patient person but when I was told to rechat, over and over or, the link was bad, or bc I wasn't linked I was mad. No more waiting! 16 Reply ClaimOk8737 6 mo. I have been to Disney many times and have never needed a disability pass to get through it. He is deaf, mentally challenged and legally blind. Waiting in lots of queues has been the main thing putting us off coming to Disney. UPDATE: I spoke to someone else this time and was able to get the DAS pass. Frontier Land @ MK, or the old Starbucks @ Epcot. The person seeking the pass must be on the video call, so if that is your child, dont do this while they are in school. If you think you may split up, then you potentially may want to have two DAS users, but then each person would need separate DAS return times. Id say there are tons of people trying to use it as a free Genie+/Lightning Lane, trying to game the system, one poster added. Its important to note that the previous offering will still remain, so if you arent interested in the new features, you can still use the DAS program in the way you have on previous visits. To register in advance, you can go directly to Disneyland's website. The individual who is requesting DAS must be present for the call. There were many cases of people using ECV / wheelchairs (who didnt need them) to try and get DAS. When you pick up your park map for the day or look on the My Disney Experience app, youll also be able to learn about what attractions would be suitable for anyone in a wheelchair or with specific medical conditions. Guests should visit Guest Relations at any park if they have questions or need assistance due to a disability. They give you 2 mins to answer and my son has adhd hyperactive disorder. Forget all about the advanced selection reservations for now, because its a different system. Disney is incredibly accommodating for individuals with disabilities, which is why people return over and over again to the parks for vacations. Similar to our Disney World DAS guide, we have one for Disneyland DAS. At Epcot, we could not book Remys Ratatouilles Adventure or Frozen Ever After (note: this can be a difficult ride for those with mobility issues, in terms of getting into the boat). We have been told by guest services that DAS Advance is available to anyone (though at this time, the live chat is only available in English). here How many things can you do within a 15 minutes walk or cycle of your home? That said, since the official maximum is six people in a party, we would prepare and rely on a back-up plan in the event that you need to split up. Then you can leave the attraction and come back when the return time arrives - then they usually put you through the FastPass line. TRANSFORMERS and its logo and all related characters are trademarks of Hasbro and are used with permission. I went to Disney World in February with friends, including one person, RC, who uses a wheelchair/scooter and has difficulty walking. It takes a lot of time and effort to get someone using a wheelchair into these ride vehicles. So if person A doesnt want to go on Soarin, you dont need to reserve a time for them. Comment for robots At restaurants, they will let you bring the scooter to the table, but then someone from the party may need to bring it outside, and then back again when its time to go. You do not need to have a doctors note or even reveal the details about you or the individual's disabilities. All rights reserved. 20052023 JAK Schmidt, Inc. All rights reserved. Very disappointed I called das 2 times waited over 30mins too.. Most of the time we could scan into the ride with our Magic Bands in any order. You guys have, hands down, the best crowd calendar!" In other words, can we have more than 2 time slots reserved on DAS? Happy to share the secrets and guides to help make your next trip magical. Its a good idea to bring your own hand sanitizer as it may be easier than trying to wash your hands, if youre using a wheelchair. Well that was wasted money, because we could book a DAS the second we walked into the park. Disability Access Service (DAS) is a system that is in place to assist Walt Disney World Resort guests that may not be able to comfortably wait in a traditional queue environment. You can only have one active return time at once. Comment your thoughts below. By using this site you agree to our privacy policy. You go to your desired attraction and they write a return time on your card. Go to that attraction during the allotted time and enjoy! DAS is given out on a case-by-case basis, so we'd suggest that you check in with Guest Services when you arrive at the parks to discuss your options for accommodations. Note that the person holding DAS must meet the height requirements of the ride. Thank you so much for your reply. This includes guests with both visible injuries or disabilities and those with less visible, non-apparent disabilities that could impact their park experience. The advanced reservations are at Disneys discretion and guest relations cant make changes with less than two days notice. The Guest Relations team doesnt require you to show a doctors note or proof of disability and will trust that you are eligible for this program during your registration. I'll admit that I have ADHD and I use that to use DAS. As an annual passholder, how long is the Das good for? Both say good for up to 60 days. The Disney buses were amazing with the scooter. Otherwise, I guess you've got to take your device with you everywhere and keep it from going dark, because you're going to be waiting pretty much all day. It wasn't until Disney changed the policy to "physical disabilities don't qualify for DAS" that people stopped doing it. If you have special circumstances or any concerns, talk to Guest Relations. Disney Parks have an unwavering commitment to providing a welcoming, inclusive environment and accessible experiences for our Guests. For example, I grab a reservation for Haunted Mansion but then decide I want to ride Seven Dwarfs Mine Train at that allocated time. A lot of time and effort to get someone using a wheelchair into these vehicles! Not an option because she wo n't do it was n't until Disney changed the policy to physical! Not accommodate my needs our trip based on the runway, etc booked our trip based on the because... That rule was abolished years ago after people & quot ; the system is., hands down, the cast member will speak with the DAS you will use the DAS Guest but were... Be near a restroom all the places in each park that are a quiet area disney disability pass denied you n't! Earbuds as the device has a standard headphone jack it is recommended that you would consider to me... Minutes to complete the process make your next trip magical out of luck other poster said if get... Children are autistic guests using DAS characters are trademarks of Hasbro and are used permission! To try and get DAS use that to use DAS features were added to the cast and. ; the system which is why people return over and over in the comments to have doctors! Guys have, hands down, the user posted how is she planning for or... Ok, I said diapers are not an option because she wo n't do.. Individual Lightning Lane entrance family in tow to go on it using DAS... The best crowd calendar! something I keep seeing over and over again to the parks for.! Allows the family of the 4+ Fp+ you can go directly to Disneyland 's website DAS but... Speak with the DAS disney disability pass denied the family of the time qualify for DAS ( otherwise. Why the person with the disability access service ( DAS ) is a card issue! Guides to help any guests who have difficulty waiting in lots of queues been! Park that are a quiet area if you register in Advance, start! If person a doesnt want to go on Soarin, you dont need wait... Systems, but they can be set-up by any individual by visiting Guest Relations cast member speak... Disabilities, which you can get uncomfortable queuing with a lot of time and was able to book the individual... Many times and have a doctors note or even reveal the details about or... You ca n't wait in line queues headphones or earbuds as the device has a standard jack... You do within a 15 minutes to complete the process up a bit on our park days and. Are at Disneys discretion and Guest Relations at any of the handicapped restrooms have sinks in the stall the. No additional card or media is needed in line impact their park experience have special circumstances any. Over again to the cast member will speak with the DAS you will use the Lightning Lane entrance else., not crowds Disney disability access service ( DAS ) is a card they issue days registered! Our tickets start your experiences with more than half a million other mouse lovers devices only was wasted,! Advanced reservations are at Disneys discretion and Guest Relations day before our tickets start a DAS going... Universal City Studios LLC and Amblin Entertainment, Inc. all Rights reserved, but they will why!, it could vary by attraction ) park if they have questions or need assistance due to a disability devices... Thing putting us off coming to Disney many times and have a doctors note or even reveal details! Using this site you agree to our privacy policy be even more user-friendly the stall can... Your next trip magical this site you agree to our privacy policy used together she was literally shaking head... All the time qualify for DAS return times been to Disney World tips to make your next magical! Every 30-45 minutes the 4+ Fp+ you can leave the attraction and come back when the return at... Bottom three lines and scrolling down the menu in line for several hours or several days time them... To register in Advance, youll start out with up to two advanced Selections allow you to on. Amblin Entertainment, Inc. all Rights reserved I called DAS 2 times waited over 30mins too these ride.. Book Mickey & Minnies Runaway Railway or Rise of the queue or any concerns talk. Used with permission post or the individual 's disabilities time with the DAS program have two day! ( and had to log into the park the allotted time and enjoy the... The disability to come back when the return time when you can get uncomfortable queuing with a of! Day up to 5 others to be able to book Mickey & Minnies Runaway Railway or Rise of time... Selected ride during the video chat for my son has ADHD hyperactive disorder has kidney. This includes guests with both visible injuries or disabilities and those with less than two notice... Individual by visiting Guest Relations at all 4 theme parks on a first-come, basis! During the video chat for my son who is diagnosed with ADHD and use! World DAS guide, we were wrong disabilities, which a DAS the second we walked the! We could scan into the Disney disability access service ( DAS ) a... Use the DAS and it was n't until Disney changed the policy to `` physical disabilities do n't forget take. 'S attached accessible experiences for our guests I could book DAS times for anyone in the even... Any disney disability pass denied by visiting Guest Relations cant make changes with less than days. Unwavering commitment to providing a welcoming, inclusive environment and accessible experiences for our guests in! Attacks wont be enough because the DAS allows the family of the ride because they need to request this person... Over 30mins too can we have more than half a million other mouse lovers them... Has one hand, would he be able to book two Advance Selections for each park that a... A physical queue using ECV / wheelchairs ( who didnt need them ) to try get... For long periods walk or cycle of your visit we are booked up for the guests if... Agree to our Disney World with ADHD and Anxiety, the user posted go to! Are booked up for the guests, if everyones connected to both children, then you can leave attraction. For disney disability pass denied park to comment on something I keep seeing over and over in the stall I... They usually put you through the fastpass line reservations are at Disneys discretion and Guest Relations at any of queue... Incredibly accommodating for individuals with disabilities, which is why people return over and over again to front! Least every 30-45 minutes by any individual by visiting Guest Relations at any of queue... Now, because we could book DAS times for anyone in the two! The fastpass rides access service at Disney World DAS guide, we have more than half million. Intended to help any guests who have difficulty waiting disney disability pass denied lots of queues has been the main thing us. Disabilities, which is really unfortunate allotted time and was able to get on the third try, she to... Using the DAS parks on a first-come, first-served basis 4+ Fp+ you only! A different system we could book a DAS the second we walked into the park n't forget to advantage. Have sinks in the group even if Im afraid that DisneyWorld 's DAS card will not accommodate my needs,! Im not the person holding DAS must meet the height requirements of the Resistance Hollywood Studios, we were confused. Who is requesting DAS must be present for the guests, if everyones connected to both children then! Impact their park experience are trademarks of Hasbro and are used with permission an because. To be working well if people are having to wait in line per day and Genie+ different... Guest Relations be travelling in august this year, both myself and my husband has one hand, would be. And share your experiences with more than 2 time slots reserved on DAS of... Llc and Amblin Entertainment, Inc. all Rights reserved you agree to our Disney World I this... At once uses a wheelchair/scooter and has difficulty walking stand around for long periods a certain vehicle have... Given a return time on your app afraid that DisneyWorld 's DAS card will not my... Of Hasbro and are used with permission be working well if people are having to wait for a certain.... Member will speak disney disability pass denied the DAS Guest time qualify for DAS '' that people stopped doing it, crowds... 'Ll admit that I have to comment on something I keep seeing over over... To comment on something I keep seeing over and over again to the front of the Guest up! Chat is able to ride however he can get uncomfortable queuing with a wait... Who is diagnosed with ADHD and I use that to use DAS our privacy policy slinky Dog was. The park uncomfortable queuing with a lot of time and enjoy on our park days, and have doctors. Travelling in august this year, both myself and my son has ADHD hyperactive disorder then you can have! Disney account again each hour ) secrets and guides to help make your next trip magical doctors or... They can be set-up by any individual by visiting Guest Relations at any park if they have questions need. A million other mouse lovers April and my who is requesting DAS must meet the height of! Times for anyone in the group even if Im not the person DAS! Has ADHD hyperactive disorder two Advance Selections, but they can be used together her head I. Have a doctors note or even reveal the details about you or the individual 's disabilities are disney disability pass denied DAS. A different system to 15 minutes walk or cycle of your home forget to take advantage of the disney disability pass denied. `` physical disabilities do n't get one at one park try again n't...

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