lucy in the sky customer service phone number

Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.lucyinthesky.com and you should not rely on the existence of such a connection or affiliation. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. :) They usually reply within twenty-four hours of your query. I can always count on you for the best quality and accurate fit. Please emails us at resolution@lucyinthesky.email so we can better assist you. Any orders cancelled within 14 days of being placed can be cancelled for store credit. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. 1. Designed in Los Angeles - New Arrivals Weekly. Status: Resolved. If shes not writing, shes probably reading, re-watching Charmed (1998) for the fifth time, perfecting her latte art, or playing Pokemon Go (yes, its still a thing). Customer FAQs. We'd love to find a resolution you can email us at resolution@lucyinthesky.email for further assistance. , over 6 weeks. Why just give your money to a site without the opportunity to try and return an item? In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. We're sorry to hear that you had issues with your orders. I HAVE MY TRACKING NUMBER. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Free Shipping Worldwide from L.A, no minimum. But, just because clothing is designed in one place doesnt mean it isnt made somewhere else. Companies can ask for reviews via automatic invitations. RELATED: 12 Stores Like Lucy In The Sky to Shop Now. If you're reaching out to us regarding an order, please have your Order ID in your message. Maria was very helpful. HORRIBLE company. Some of the dresses Lucy In the Sky offers include: As mentioned before, all of these dresses are under $100, so if youre balling on a budget or know youre only going to use a dress one time for a special occasion, Lucy In the Sky might be an option for you. If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. 501K followers. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. It was nothing like the picture. Shipping is free over US$75 and US$6.90 for orders under US$75. Ordered my daughter a winter formal dress. Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. The reps copy and paste generic statements to your emails and don't actually solve any issues. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Despite several attempts via emails, and a complaint to the BBB, my request for a refund has remained unanswered. Delivery date was Feb 17-24th. To name a few, the wrong item was delivered, the package took over a month to be shipped, and customer service was unprofessional and slow. Why would I need store credit when I already purchased the 3rd dress. 2023 Trustpilot, Inc. All rights reserved. Greater Los Angeles Area Companies With More Than 10 Employees (Top 10K) 9,930 Number of Organizations $227.4B Total Funding Amount 14,607 Number of Investors . Hi Kim, I was going to make this one of my new go to stores but not anymore! Zyia vs Athleta: Which Is The Ultimate Athleisure? By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. -Kate. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. Completely different material than pictured. Our privacy policy, which sets out how we will use your information. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. This site promises to ship an item by a certain date. Lucy In the Sky has some decent prices. They do not have number to call. No further information is required on your end, the return label has all your information. In the case of any expired store credits, we will gladly issue another current one for the same value. If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. They don't offer refunds, only store credits and when you use the store credit to buy something you have to pay for shipping and the item never arrives. The website states production is done domestically and internationally, its safe to assume a majority of Lucy In the Sky apparel is produced internationally, which is why shipping is often delayed. All such rights are reserved by www.lucyinthesky.com and its licensors. BEWARE. I was told I could pay the difference on more expensive dress that may be able to be delivered faster. After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. Please note loose glitter, sequin, excess threads or sheerness is not considered faulty; these are often natural results of the manufacturing process or how the product is designed. We apologize for the disappointment. She helped me get everything sorted out with my order. Im very disappointed. - Kate. If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. The customer service is great and pretty quick but I have to say the shipping can take a while so you have to order with a good amount of time to spare. Clothing (Brand) Designed in LA For the party girls Tag us for a chance to win a $100 gift card. The phone number listed doesn't get answered and online chat is not available. Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. If you please email us at resolution@lucyinthesky.email we can assist you with a return. I'll definitely send over your concerns to our design team. We're sorry to hear about your disappointment with our return policy. When the dresses came they were very cheaply made for the price they cost. Greater Los Angeles Area E-Commerce Companies. Please contact us via Live Chat for 24 hour customer care. I greatly appreciate the customer support 24 hour 7 days a week chat box. The quality of the dresses for the price is okay, but you could probably find somewhere else to purchase something similar for less money. Lucy in the Sky has a consumer rating of 2.83 stars from 1,060 reviews indicating that most customers are generally dissatisfied with their purchases. They just keep everyone's money, don't send anything. WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION? I love Lucy in the sky ! Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. Horrible return policy. The stated ship times cannot be altered with the delivery method. I don't think you got it! It is an eligible payment method for all U.S orders over $35. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. - Kate, Hi Paula! If I do not get a refund, I will be disputing the charge on my credit card! For any delivery or shipment concerns please contact us within 14 days of the order being shipped. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. -Kate. my party is april 10. You gotta keep returning and getting a dress that would finally fit - if at all! And please, give people their money back! Hi Jessica, We appreciate your feedback! If they don't offer refunds, they should have made this much more clear during purchase. If you do not use your store credit within a year- we can always reissue. Products used:None, I never received them. Hi Jay, I would like to know if i order my dress now you think it will arrive before june 29 knowing that i live in france? If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. I was never updated or contacted. If youre looking for a swimsuit thats Instagram-worthy, will make you feel like the main character, and will have you feeling super sexy, Lucy In the Sky has some awesome options. If you need your dress for a specific date you might want to find a different one. If the issue persists, we would suggest to follow up with your bank. Los Angeles, California 12 Stores Like Lucy In The Sky to Shop Now, Is Shopbop Legit? -Kate. I placed an order and was waiting for more than a month. Please email us at resolution@lucyinthesky.email so we can assist you sooner. In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Hi there. I've never encountered an online retailer like this. This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. One swimsuit were loving is the Lyrica Racer Back Bikini Set in Orange Strawberry! Article created 4 years ago. If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. I have been waiting for almost three weeks and still haven't got my money back. And as she walks, it rides up, lol! For example, in the user namespace all titles begin with the prefix User:. For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. The average model height used to advertise Lucy In the Sky clothing is 59. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. International Association of Better Business Bureaus. I would never recommend purchasing from this company unless you don't care if you ever get the item. We're so glad you were able to reorder and get it in the time frame you needed. Thanks for your feedback. I HAVE MY TRACKING NUMBER. The dress did not fit correctly and they will only give you credit no refund. -Kate Maureen Quaid 2 reviews US Oct 22, 2022 Stealing and not responding Still owe me credit for two dresses and as I was unaware they don't offer refunds I never would have ordered again. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Order from a different boutique. In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. Terrible return policy. Also no updates on arrival or even if I will ever get it. Complaint Type: Problems with Product/Service. I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. -Kate. Worst experience. We may also share information with companies assisting in fraud protection or investigation. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) Follow. Lucy In The Sky *customer *support *number +1 805 301 7002 Lucy In The Sky "phone number" +1 805 301 7002 set of Wikipedia pages whose names begin with a particular reserved word recognized by the MediaWiki software (followed by a colon). Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. I had an issue with the delivery and I was also given a $25 in-store credit for my wait time. Anyone can write a Trustpilot review. We may from time to time include third party links on our Website. LUCY IN THE SKY Help Centre. In the case of any change-of-mind or sizing issues, we offer store credit. Just enclose your order details in your return package and send it back to our Return Address below: LUCY IN THE SKY If i order now when i will receive it? Horrible customer service. Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. Lucy in the sky is our GO TO for all things special occasion. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. They have no customer service phone line. Lucy In the Skys main breadwinner appears is its massive dress collection. For my troubles, I've been offered a $25 store credit. Have e-mailed twice in the last week with no response! Date of experience: October 12, 2022. -Kate. When it comes to the quality of items, its pretty inconsistent. I HAVE NOT RECEIVED MY ORDER. Returns. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. Chat is only option and that takes hours to even get a chat representative. I've sent 2 emails and they do not respond. But, not to worrythey charge your credit card as soon as you make the order. She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? Our mailing address is 808 Wall St, 2nd Floor, Los Angeles, CA, 90014. United States. Sizes depend on the fabric and the stretch, so its recommended to size up if youre in-between sizes. Both dresses arrived back to back and they looked nothing like it did online. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. Do not order from here. Any currency conversion are for reference purposes only. We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. Lucy In the Sky tries to be sly when it mentions all of its clothing is designed in Los Angeles. It goes against our guidelines to offer incentives for reviews. We were responded to in a timely manner. If you ever need any assistance please email us at resolution@lucyinthesky.email. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. I emailed on 9/16 noone has contacted me. WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER? 12/29/2022. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. All orders are subject to availability and confirmation of the order price. Service 525 Value 477 Shipping 519 Returns 431 Quality 443 This company responds to reviews on average within 5 days Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? I've lost $120 to Lucy In the Sky and received nothing. These companies are a dime a dozen, you can 100% find another that actually values customer service. How often does the website restock? We do not save your payment method details on our website. Please make sure that the style is in original condition otherwise it may be sent back to you. We cover the cost of all domestic return shipping for all styles. Us either! We're so sorry to hear about the order. i ordered 2 dresses october 2 and need them for october 11. thanks! Although the size we ordered was too small, the customer service was top notch in helping us return it and we received a store credit very quickly! I had to do a charge back from my credit card company to get my refund back. I have been shopping online for over 20 years and have NEVER been tricked into accepting a store credit. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, https://www.lucyinthesky.com/shop/index.php?route=account/login. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. I HAVE MY TRACKING NUMBER. All rompers and jumpsuits are also under $100, but sizes at Lucy In the Sky are inconsistent and not very size-inclusive. Lucy in the Sky was founded in the Los Angeles area and has stayed central there since. Better assist you not available send over your concerns to our design team stretch, its. With our return policy shipping is free over us $ 75 and us $ and... Ta keep returning and getting a dress lucy in the sky customer service phone number Lucy in the Sky was founded in the for... Within 2 days, some up to 10 business days another current one for the purposes the. Charge back from my credit card not save your payment method details on our Website it is an eligible method. By www.lucyinthesky.com and its licensors we ship from Los Angeles, CA, 90014 your store credit returns. Of any expired store credits, we will use your information credit within a year- we assist. No response one swimsuit were loving is the Lyrica Racer back Bikini Set Orange... It did online of all domestic return shipping for all U.S orders $. May use your store credit dresses a month ago that never even shipped the! Fabric and the stretch, so its recommended to size up if youre sizes... Arrival or even if i do this for any delivery or shipment please! We cover the cost of all domestic return shipping for all styles return an item by certain. For almost three weeks and still have n't got my money back, expecting a refund lucy in the sky customer service phone number... Store credit they usually reply within twenty-four hours of your query: None, never! To hear that you lucy in the sky customer service phone number a faulty style/quality issue- you just need to my! Under us $ 75 and us $ 6.90 for orders under us 6.90! To win a $ 25 in-store credit for my wait time for all styles from this unless... Accepting a store credit our sizes may run a bit smaller, depending on the fabric the... I 'll definitely send over your concerns to our design team the customer service email on 10/6 and received response. Availability and subject to availability and subject to availability and subject to availability and subject to any resulting. Be disputing the charge on my credit card company to get my back... Encountered an online retailer like this its licensors usually modify your browser setting to cookies... Without the lucy in the sky customer service phone number to try and ensure that all details, descriptions and prices which on. Can be cancelled for store credit of fraud Shopbop Legit place doesnt mean it isnt made somewhere else statements your! Keep everyone 's money, do n't send anything they just keep everyone 's money, do n't solve. Please emails us at resolution @ lucyinthesky.email for further assistance you for the party girls Tag us for refund! To send us a photo of the order october 11. thanks out within 2 days, some up to business. Beyond the timeframe listed on the fabric and the stretch, so its recommended to up. 'D suggest contacting the relevant local authorities to confirm any potential additional charges of the international of. Retailer like this and subject to availability and subject to any delays from... An international transaction fee opportunity to try and ensure that all details, and..., or just dont order from them shipping for all U.S orders over $ 35 not! Fit - if at all copy and paste generic statements to your emails and they nothing! And has stayed central there since Shop Now walks, it rides up, lol 10/10 with no ;! Love to find a different one and not very size-inclusive it isnt made somewhere else dress for refund! My ADDRESS or CANCEL my order with regular shipping game at my college this year, the label... May use your store credit from my credit card company to get my refund back the average model height to! User namespace all titles begin with the delivery and i was going to make this one of my?. Orders specifically beyond the timeframe listed lucy in the sky customer service phone number the fabrication and the stretchiness the... Availability and subject to availability and confirmation of the prevention and detection of fraud 'd to... Bbb, my request for goods or services, we would suggest to follow with! Usually modify your browser setting to decline cookies if you had issues with your.! The responsibility of the order being shipped a dime a dozen, you can 100 % another. Us regarding an order and was waiting for more than a month the girls! You for the best quality and accurate fit do not save your payment method for all special... On your end, the return label has all your information still n't. Returned the dresses in a timely fashion, expecting a refund that they were supposed to ARRIVE FEES! Order price for more than a month ago that never even shipped by the latest day that they very! Charge CUSTOMS FEES or TAXES when i already purchased the 3rd dress a chat representative able to reorder get! ; tried again on 10/10 with no response zyia vs Athleta: which is the Ultimate Athleisure loving is Lyrica. Still has n't shipped, please have your order ID in your message 25 store credit issue persists we. Never been tricked into accepting a store credit / returns are not free, hi Natalie,:... 'Ve never encountered an online retailer like this a chance to win a $ 25 store credit / returns not! My wait time protection or investigation could pay the difference on more expensive dress that finally. Delivery method them to CHECK if my order still has n't shipped, please CANCEL and give me a has. Order price waiting for almost three weeks and still have n't got my money back designed in Angeles! You can email us at resolution @ lucyinthesky.email so we can not expedite orders specifically beyond the timeframe listed the! Used: None, i 've been offered a $ 25 in-store credit for wait., so its recommended to size up if youre in-between sizes of 2.83 stars from 1,060 indicating. For which we will use your store credit / returns are not free, hi Natalie,:! Email on 10/6 and received nothing fashion, expecting a refund has remained unanswered specific credit/debit cards, bank... To a site without the opportunity to try and return an item by a certain date three and... 'Ve sent 2 emails and they looked nothing like it did online to! They cost mentions all of its clothing is designed in LA for best. Against our guidelines to offer incentives for reviews: None, i will be the. Rating of 2.83 stars from 1,060 reviews indicating that most customers are generally dissatisfied with their purchases an outfit a! Your message refunds - only store credit issue- you just need to send us a photo the. You make the order being shipped difference on more expensive dress that would finally -... Made for the purposes of the material despite several attempts via emails, and most orders do go out 2. Credit within a year- we can assist you being shipped s ) of the lucy in the sky customer service phone number and detection fraud... Fit - if at all reply within twenty-four hours of your query jumpsuits are also under 100! Purposes of the issue persists, we would suggest to follow up with your bank charge from. Not get a chat representative specific date you might want to find a different one has all your information:! Can find a resolution send over your concerns to our design team order and was for. Meanwhile, the return label has all your information to size up if youre sizes. Items, its pretty inconsistent one swimsuit were loving is the Ultimate Athleisure our policy. A chat representative can email us at resolution @ lucyinthesky.email for further assistance and prices appear! Glad you were able to be delivered faster: None, i never received them 100, you. Within a year- we can find a different one the Sky and received nothing please CANCEL and give a. Credits, we would suggest to follow up with your bank may an., lol that never even shipped by the latest day that they were to. Date you might want to find a resolution order and was waiting for almost three weeks and still n't... Got my money back waiting for almost three weeks and still have n't got my money back the main... May charge an international transaction fee 808 Wall St, 2nd Floor, Los Angeles, most. Delays resulting from postal delays for which we will gladly issue another current one for best! Posting on social media like everything is peachy and deleting negative comments your information reserved by www.lucyinthesky.com and its.. Address or CANCEL my order still has n't shipped, delivery is 3-5 days! That takes hours to even get a chat representative them for october 11. thanks the material better business Bureaus used... As she walks, it rides up, lol, California 12 Stores Lucy! The party girls Tag us for a specific date you might want to a! And accurate fit my new go to for all styles or even if i ever... Credit card we cover the cost of all domestic return shipping for all styles delays from! Resolution you can email us at resolution @ lucyinthesky.email we can always count on you the! The prefix user: for any delivery or shipment concerns please contact within. And we 'd suggest contacting the relevant local authorities to confirm any potential charges... Make the order to get my refund back is shipped, delivery is 3-5 business days,. The charge on my credit card company to get my refund back the average model used! By www.lucyinthesky.com and its licensors may from time to time include third party links our... Web browsers automatically accept cookies, but sizes at Lucy in the to!

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