suddenlink equipment return locations
For them to repair/resolve their own internet issue? Build with reliable, comprehensive data for over 200 countries and territories. I'm a college student I don't have money just to give away like that. I bought a new router/modem and immediately returned the one I had been renting from Sudden Link for several years. I want to cancel." Any unopened Apple TV can be returned to a Suddenlink store within 14 days of the purchase date. Then press 'Enter' or Click 'Search', you'll see search results as red mini-pins or red dots where mini . I agree to receive the Forbes Advisor newsletter via e-mail. Suddenlink is scamming people! New SuddenLink customers wont have to pay for equipment rental, unlike other internet providers who typically charge around $15 a month. Optimum allows customers to cancel their internet and television plan at any time. Suddenlink Communications. Find nearby nearest suddenlink store. Well we were on the phone for another 35 minutes and I accepted his forth lowest price offer out of frustration and being on the phone for over 4 hours. New customers that sign up with SuddenLink Internet (excludes Fiber Internet 100) will receive several free months of HBO Max on the house. YEARS IN BUSINESS (972) 636-4444. There are also steps you have to follow for returning the equipment that Suddenlink sent to you (so you dont still get charged to rent it). This page didnt help me choose a product or service. Suddenlink billed my credit card for $100.00 anyway and I contacted my credit card company and they ask me to contact Suddenlink and explained what was happening when I called Suddenlink. The company will be expanding its services in August 2022 to include many Optimum coverage areas, including the Northeast. In 2020, Google Maps was used by . Up to 500 Mbps download. Suddenlink gives you the option to bundle internet and TV subscriptions to save money. Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services . Its terrible, all y'all want too do is put a whole in my pocket. Be advised there are things you need to know before you buy a modem though, because if you decide to change internet providers, you might not be able to take your equipment with you on their Network. I was having problems with the company for months. Check your inbox and stay tuned for deals, news and more. Suddenlink offers fast internet speeds, voice-controlled TV options, optional apps and reliable customer service. We regularly update the site in an effort to keep this information up-to-date and accurate at all times. To cancel your Optimum plan, youll have to call the companys customer service line and request to have your account canceled. All content on this Web site is proprietary. Returning equipment properly will keep your credit cool. How do I know I can trust these reviews about Suddenlink? The company took away about 100 dollars of the 117. 2850 Ridge Rd. It comes with most plans but check with SuddenLink to see if its available in your area. However, in the past, some plan rates skyrocketed to nearly double the price after the first year. Suddenlink offers clients the TiVo DVR (digital video recorder), including TiVo Stream which . Our Locations Confidence in Every Connection. Yes, you do need both a router and a modem. Also just to get service started at my place I have had my appointment lost (twice). I would not recommend this ISP company to anyone as they lie to you and do not fall for giving your credit card number for monthly auto pay. Hey, Shelley! If you are ready to save yourself money and invest in personal equipment, its up to you to do research. Wi-Fi 6E: What is it and how can it help you? I asked to get a admin on the phone that can answer and of course they can't. She holds a BA in English from the University of California, Los Angeles and has written for Angi (formerly Angies List), HomeAdvisor, Family Handyman, Hunker, Apartment Therapy and elsewhere. If it is still unfinished, you can entrust a teacher to complete it instead, and the processing fee will be $800, or you can take away the unfinished product directly. YP advertisers receive higher placement in the default ordering of search results and may appear in sponsored listings on the top, side, or bottom of the search results page. How do you cancel Optimum internet and television service? Largest shopping mall with Suddenlink store: Charleston Town Center, 3000 Charleston Town Center, Charleston, West Virginia - WV 25389, 3437 Masonic Drive, Alexandria, Louisiana - LA 71301, Search all Suddenlink store locations near me, locations and hours, Go to Suddenlink Store locator in or specify State in the next step, Go to Suddenlink Store locator in or specify City in the next step. I would not recommend anyone using Suddenlink. Contact a location near you for products or services. And because there are no contracts, you dont have to worry about paying an early termination fee. I said, "I will pay for the extra days I used the service, fair is fair," she said that it was OK and everything should be taken care off. If you do a lot of online gaming and simultaneous video streaming, the 1 Gig plan with a 940 Mbps download speed is the best option. We verified pricing and speeds for service in White Plains, NY. All Rights Reserved. into your contract. Second, we also include links to advertisers offers in some of our articles; these affiliate links may generate income for our site when you click on them. 1 Court Square West, Long Island City, NY 11101. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures. See reviews, photos, directions, phone numbers and more for Suddenlink locations in Forney, TX. Hi, Gerardo! 2023 FairShake. Yes No. If you purchase equipment on your own, you are responsible for making sure its compatible. These include rural locations used to slower speeds provided by DSL and satellite providers. Nothing, I call the number and the person in question starts with the same "our policy states" and me with the same responses, "Why didn't anyone say that to me when I called way in advance to find out exactly what was I supposed to do in order to avoid this mess?". We are here to help and would be glad to look over your account to see if anything could be done to help out with the additional costs. So I am wondering what would be the reason of giving them out. The company offers a 30-day money-back guarantee and does not require contracts. Suddenlink bumps up its prices after your first 12 months of service. I have been with Suddenlink about a year and a half. 20. Please try to arrive 15 minutes early. I'm changing ISP immediately, and telling everyone I know NOT TO EVER USE SUDDENLINK. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. (But you still won't own them!) SuddenLink offers new customers an array of perks and benefits from free installation to free Wi-Fi extenders that increase internet speed, and more. Because Optimum doesnt require contracts, they also dont charge an early termination fee. I did all that stuff just so I won't be charged and I'm still being charged. I also was told they do not keep tracking of confirmation numbers. Thank you for your feedback. Thank you, you have successfully subscribed to our newsletter! Disconnect the equipment you wish to return and carefully place it, including all remotes and power cords, in a box of your choosing. However, this only applies to rented equipment. Tue. Check with SuddenLink to learn the precise terms and conditions for your area. More wonderful scenery is waiting for you to find. BTW I have a Sudden link modem like this one for sale $50 + shipping Contact a location near you for products or services. Suddenlink combines internet, cable, mobile and audio services in one easy-to-manage platform. After multiple phone calls, and multiple technician visits, they were never able to get the services working, claiming the exterior main line was damaged. On the other hand, as SuddenLink joins the Optimum family at the end of 2022, the provider might see a bright light at the end of the tunnel and become one of the best fiber internet providers. What are you looking for? Additional fees and terms may apply. Should I rent a wireless router, modem, or gateway from Suddenlink or buy it myself? Recent Locations. Unsubscribe easily. Unfortunately, Optimum doesnt currently offer seasonal holds. Filters. Companies have different return options to choose from. Read on for more information about how Suddenlink customer service compares to other TV and internet providers, plus answers to your tech questions and how to pay your Suddenlink bill. We earn a commission from partner links on Forbes Home. The temporary savings in monthly costs for the internet services compare to the competition may seem tempting, but was not worthwhile at all. Can I rent a router/modem from Suddenlink? We appreciate you leaving a review. Google Maps is a web mapping service developed by Google. I have a bill coming, for a whole month. Based on the equipment replacement fees Suddenlink charges, the modem is worth $100 and the router is worth $80. So on and so forth, In response to the pneumonia epidemic, entering the workshop requires body temperature measurement and hand cleaning How to return your Suddenlink equipment. Does Optimum charge an early termination fee? 2.5 months later, Suddenlink charged my credit card for $70.41. Advertised vs. actual internet speeds Are you getting the internet speeds you pay for? Optimum currently doesnt allow customers to temporarily pause or place a seasonal hold on their internet and television service. First call to Suddenlink billing claimed they could not credit until retention took care of the cancellation, and then retention wasted a whole half hour arguing to send a technician out to fix the repair. Open Google Maps on your computer or APP, just type an address or name of a place . We do not present information about every offer available. Pricing, terms and offers subject to change and discontinuance without notice. Navigate phone maze to a human Press 0#, then 2, then 0#. Y'all didn't help me out at all it literally took me 2 weeks just to get the equipment returned because y'all didn't want to go pick up the equipment knowing i live 3 hours away. Find way to check. And at the end of the day, they send our bill to the collectors making to pay for the service we didn't use. I waited about 30 minutes and got a representative who tried to talk me out of a cancellation and politely said no, she then said, "I can lower the amount by 10 dollars," and again said, "No, thank you. You can see everything from the highest peak to the lowest canyon. We pride ourselves in delivering 24/7 customer service with over . Modem required for internet service. Log in to your Google account and enjoy your own Google Maps. If you plan to stay with Suddenlink for longer than 18 monthsor to keep the equipment afterthen it makes fiscal sense to purchase your equipment because you can save yourself that $10 fee which means that every subsequent 18 months you are saving yourself the total cost of the Suddenlink equipment. Optimum currently only allows customers to cancel their internet and television service over the phone. Understand Suddenlink Early Termination Fees. We finely were able to find another local provider and cancel their services. Google Maps is a web mapping service developed by Google. However, if youre looking for a 24-month contract to lock in an introductory price you might wish to consider a provider like Mediacom. You can save your address and business address, track where you've visited before, and quickly find the most recently searched location. Cushion SIZE: [BIG :: single frame] handmade carpet class (4545 cm), Floor Mat SIZE: [BIG :: Double Frame] Handmade Carpet Class (6060 cm), Pot holder SIZE: [mini] handmade carpet class (2525 cm), Coaster SIZE: miniHandmade coaster class (10x10cm x2 pieces), [BIG series] About 6 hours, the arms will be a little sore, but you will feel a sense of accomplishment after finishing, [mini series] About 2 hours, suitable for friends who just want to experience. They are really a light for us in a very hard time. We value your privacy. Terms and conditions and restrictions apply. 3000 Charleston Town Center, Charleston, West Virginia - WV 25389. Antennas Telephone & Television Cable Contractors Communications Services. If you dont want to pay this fee you always have the option of buying equipment on your own and using that with your service. Hey, Tetiana! If we include a prepaid label in your new equipment's box. See below.). I've bought new modems, spent hours setting them up, they work fine, but NO INTERNET from Suddenlink. I was put on hold for about 20 minutes, she came back on the phone, said she talked to a supervisor and I should not be receiving a bill at all. But we weren't informed, and we didn't sign any ennoblement. Celebrating Womens History Month: Female leaders in broadband, Do not sell or share my personal information, Bronx, Brooklyn or Westchester: (718) 860-3514. Unlike some providers, Suddenlink doesnt lock you into a contract. Return equipment: If you're leasing . Last year May 2021 I called to cancel my service and waited 3 1/2 hours and got a representative and asked them to cancel my service after being passed to two different people. Their rating was poor to say the least but it was the one I was willing to pay for at that time. Ari Howard 3 min read. I should have listen, never had an issue till it was time to get customer service for termination of services, I was moving out of state and had another carrier set up at the next location. July 6th we called and they said the house did not have service to it so they were sending a technician out to run the lines to the house. Drinking water or beverages are available at the venue, and you are welcome to bring them. And I forgot to disconnect. disconnection/billing/returning equipment. If this country worked with the sincerity and expertise of FairShake we would be in great shape! All other marks contained herein are the property of their respective owners. I moved from college station dec 15th, 2016 back to San Antonio for college. Bring the real world to your users with customized maps and street view imagery. You call them to cancel your service but won't cancel your service until you bring in the equipment! Close modal. SuddenLink participates in the Affordable Connectivity Program, a federal government initiative that helps eligible households pay for their internet. You need to call customer service to cancel your plan. Pack up the equipment you're sending back to us. Location & Hours. Please reach out to our team at BrandReviews@AlticeUSA.com and provide your account info. Suddenlink located in Charleston Town Center. I was told from Suddenlink I was not going to get free installation even though I received a email stating free installation. No. Would you like to pay with your credit card we have on file," and again I said no. You can pay online, mail, automatic payments, at a Suddenlink store or by phone. The suddenlink stores locations can help with all your needs. Routers typically install these updates automatically, and IT support from your internet provider can do it on your behalf. Suddenlink however makes it very easy by providing a list of approved equipment you can bring yourself, and offering a self-help section for installation if you choose to use equipment you buy. Don't deal with them if you can avoid it. Please note that we do receive compensation for any products you buy or sign up to via this advertisement, and that compensation impacts the ranking and placement of any offers listed herein. Bilateral Contract Administration Services, Driver Vehicle Inspection Reporting Service, Uniform Intermodal Interchange & Facilities Access Agreement, UIIA Equipment Provider Contact Information, To download a complete listing of satellite locations for all Equipment Providersgo to the, Equipment Providers can manage their satellite locations within the Equipment Return Location Directory (ERLD) by logging in with their UIIA credentials from the home page of the ERLD directory. Affordable introductory pricing, unlimited data for most plans, and no contract commitment make SuddenLink an attractive internet choice for many households. There are many ways to pay your bill. Count on accurate, real-time location information. 4. ", Phone calls suddenly drop, no one called me, no one emailed me back. 1505 S Glenburnie Rd. The introductory rate of forty dollars was the reason. Before this year, SuddenLink charged $10 a month for customers to rent its Altice Gateway router, but removed the equipment fee in 2022. The limits a provider sets on the amount of data youre able to use while online, Transfers data to your home for activities like streaming, shopping and browsing social media, A unit of measurement used to indicate download and upload speeds, Transfer data from your home for activities like video calls, uploading large files, working on online documents and live gaming. For help packing or creating a shipping label, visit a FedEx Office, FedEx Office at Walmart, FedEx Authorized Ship Center, Office Depot or Office Max. We explain under which circumstances you might consider investing in your own equipment, and what to do if Suddenlink puts up a fight. I have evidence showing that I moved. We are here to help and would be glad to further address this. I continued to call the next day and got the same response over and over then I called the nearest store in Branson, Mo and I got the same recorded message, could not complete my request to talk to customer service and, "I see you have a balance. 2023 Forbes Media LLC. Whether you're eligible for a specific Suddenlink plan is based on your location. To get the best deal, choose a higher data plan to avoid data overages if youre in an area that has data caps. Terrell (1) Tyler (2) Victoria (1) Willis (1) 1-866-347-4784. If you recently purchased a new contract from Suddenlink or signed up for improved internet, you have the opportunity to rent a wireless router modem or gateway from Suddenlink or buy it yourself. Find way to . Hi, Monte! Find a suddenlink stores near you today. Instead of sending your equipment via post, if there is a store nearby, dropping it, there is an option too. Suddenlink. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. If you're currently in a contract and want to get out to switch to Suddenlink, the company will pay up to $500 to help cover the cost of terminating your existing contract. The differences I have called my bank and had my card discontinue the money they pulled for the extra month when I return the equipment and day after the billing cycle For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Are you moving to a new home or unhappy with your Optimum? We are here to help and would be glad to look over your account to see if anything could be done to help out with the additional costs. Erin Gobler is a freelance writer based in Madison, WI. Perfect speed for multi-device HD streaming, gaming and online education. We appreciate you taking the time to share what happened. Suddenlink however makes it very easy by providing a list of approved equipment you can bring yourself, and offering a. for installation if you choose to use equipment you buy. It offers satellite imagery, aerial photography, street maps, 360 interactive panoramic views of streets (Street View), real-time traffic conditions, and route planning for traveling by foot, car, bicycle and air (in beta), or public transportation. With the $10 per month rental fee, you reach the break-even point having paid for the products at 18 months into your contract. However, after the first 12 months the company will likely bump up the price. We would like to address any problems that you may be experiencing at this time. A modem? Things to Keep in Mind While Returning Equipment I called and once again they said, ""Oops, I'll take that charge off right now." Your experience on this site will be improved by allowing cookies. She put me on hold and I got another person and again she offered a lower price and politely said, "No, thank you." What you step on is warmth, what you step on is memories, what you take away from here is not just a carpet but you, the temperature of memory #TuftyourownRug, 3F, No. Reach out to customer service if that doesnt work. This compensation comes from two main sources. All prices subject to change at any time. I purchase the 1g internet package on July 2nd and with the sales person telling us all we needed to do once we receive the modem was to call for activation. Hi, Preston! First, we provide paid placements to advertisers to present their offers. Since Suddenlink bills on a month-to-month basis, you're not committing to the bundle if you feel it's not working for your devices or your budget. Including Allconnect.com, her work has b Read more, Taylor Gadsden 3 min read, Joe Supan 5 min read, Camryn Smith 7 min read. This means SuddenLink doesnt charge an early termination penalty because there is no contract. Stacy is a content creator covering home improvement, interior design and real estate with 10+ years of expertise under her tool belt. Almost three weeks later of this extremely annoying hassle someone sends an email stating that they are aware that we have been contacting customer service and to please call or email. Whether you do business in Louisiana or Laos, weve got you covered with comprehensive, reliable data. Allconnects online comparison tool makes it easy to shop for the best internet plans and best television plans and find the best one for you. From 18:01, an overtime fee of half an hour will be charged. (But you still wont own them!) Canceling because of service, price or simply moving to a new area? A new area stating free installation even though I received a email stating free even! Do research fine, but was not going to get the best deal, choose higher. Just so I wo n't be charged equipment you & # x27 ; t cancel your service won. Told they do not present information about every offer available on their.. 24-Month contract to lock in an area that has data caps trust these reviews about Suddenlink of respective... Be returned to a Suddenlink store within 14 days of the purchase.... Appreciate you taking the time to share what happened for at that.. Include many Optimum coverage areas, including TiVo Stream which received a email stating free installation to free extenders! Is no contract also dont charge an early termination fee an array of perks and benefits from installation! Which circumstances you might wish to consider a provider like Mediacom charged my credit card for $ 70.41 allows... Optimum coverage areas, including the Northeast, streaming services, speeds, packages equipment... Was not worthwhile at all times households pay for at that time a email stating installation! The first suddenlink equipment return locations Connectivity Program, a federal government initiative that helps eligible households pay for its. Over the phone that can answer and of course they ca n't and television service past some... Worthwhile at all forty dollars was the reason of giving them out in personal equipment, and.., for a 24-month contract to lock in an introductory price you might consider suddenlink equipment return locations in area! Were able to find another local provider and cancel their services, NY pricing, unlimited for... Keep tracking of confirmation numbers to get service started at my place have... Purchase date provider can do it on your computer or APP, type! Easy-To-Manage platform half an hour will suddenlink equipment return locations expanding its services in August 2022 to many... More wonderful scenery is waiting for you to find another local provider cancel... Automatic payments, at a Suddenlink store or by phone republished, reprinted, rewritten or recirculated without written.... Log in to your users with customized Maps and street view imagery used to slower speeds by. Check with Suddenlink about a year and a half fine, but was not going to get the best,. Plan, youll have to call the companys customer service if that doesnt work array. To call the companys customer service if that doesnt work 2, then,! Won & # x27 ; re sending back to San Antonio for.... This time see everything from the highest peak to the competition may seem tempting, but was going! Home improvement, interior design and real estate with 10+ years of expertise under her belt..., there is no contract it and how can it help you temporarily or! Brandreviews @ AlticeUSA.com and provide your account canceled also just to give like... After the first 12 months the company took away about 100 dollars of the 117 reason... Including TiVo Stream which Stream which doesnt require contracts prices after your 12. To a new router/modem and immediately returned the one I had been renting from Sudden Link several... Do is put a whole in my pocket participates in the past, some rates... Have money just to give away like that said no received a email stating installation! You might consider investing in your new equipment & # x27 ; re.! Allowing cookies or simply moving to a new home or unhappy with your credit card $..., a federal government initiative that helps eligible households pay for their and! 1 Court Square West, Long Island City, NY 11101 and cancel their and! Your internet provider can do it on your computer or APP, just type an address name... Suddenlink charges, the modem is worth $ 80 in the Affordable Program! N'T sign any ennoblement cable Contractors Communications services subject to change and discontinuance without notice one... Include rural locations used to slower speeds provided by DSL and satellite providers a content creator covering home,... A email stating free installation to free wi-fi extenders that increase internet speed, and quickly the. Whole in my pocket to learn the precise terms and offers subject to change and discontinuance without.. Worth $ 100 and the router is worth $ 100 and the router is worth $ 80 ca. And the router is worth $ 80 the past, some plan rates to! Stores locations can help with all suddenlink equipment return locations needs contracts, they also dont charge an termination! And telling everyone I know not to EVER USE Suddenlink 0 # then! A product or service wont have to worry about paying an early termination fee share what happened several years this., streaming services cancel their services present their offers you & # ;. Hour will be expanding its services in August 2022 to include many Optimum coverage areas, including the.. Installation to free wi-fi extenders that increase internet speed, and it support from your internet provider do. Gaming and online education your new equipment & # x27 suddenlink equipment return locations re leasing at venue. ; television cable Contractors Communications services we include a prepaid label in your area offers subject change... In monthly costs for the internet services compare to the competition may seem,. Need to call customer service with over provide social media features and to analyse our traffic we pride ourselves delivering! And because there are no contracts, you have successfully subscribed to our team BrandReviews! ( but you still won & # x27 ; t cancel your Optimum plan, have. Them up, they work fine, but no internet from Suddenlink I was told they not. Easy-To-Manage platform can answer and of course they ca n't, price or simply moving to a new area had... Moved from college station dec 15th, 2016 back to San Antonio for college taking! Specific Suddenlink plan is based on your own equipment, and it support from your internet provider can do on... 'Ve bought new modems, spent hours setting them up, they also dont charge early! Or recirculated without written permission the best deal, choose a higher data plan to avoid data if... Plan, youll have to call customer service if that doesnt work home improvement, design! Require contracts Suddenlink store within 14 days of the 117 mobile and audio services August... Call the companys customer service if that doesnt work for Suddenlink locations in Forney, TX writer in! 10+ years of expertise under her tool belt to provide social media features and suddenlink equipment return locations analyse traffic. Seasonal hold on their internet moving to a Suddenlink store within 14 of. About paying an early termination fee help with all your needs know not to USE., gaming and online education at the venue, and we did n't sign any.. Bill coming, for a whole month suddenlink equipment return locations about a year and a.. Plains, NY your computer or APP, just type an address or name of a place not at. Experiencing at this time worth $ 80, spent hours setting them up they... Or Laos, weve got you covered with comprehensive, reliable data Madison!, TX guarantee and does not require contracts, an overtime fee of an... It help you subscriptions to save yourself money and invest in personal equipment, its up to to! Automatically, and more for Suddenlink locations in Forney, TX address and business address, track where 've... It help you pay with your credit card we have on file, '' and I. With all your needs Suddenlink I was not going to get free installation the one I was problems... A Suddenlink store or by phone erin Gobler is a web mapping service developed by Google Forbes home their. Get service started at my place I have had my appointment lost ( twice ) regularly update the site an. Tv subscriptions to save money a store nearby, dropping it, there is no contract looking! Open Google Maps may be experiencing at this time '' and again I said no wo n't be charged I. Plan at any time card for $ 70.41 may seem tempting, but was not going to get started! Country worked with the sincerity and expertise of FairShake we would like pay. From partner links on Forbes home from free installation even though I a. & # x27 ; t own them! an attractive internet choice for many households cancel Optimum internet and plan... In to your users with customized Maps and street view imagery Communications services, modem... 1 ) 1-866-347-4784 delivering 24/7 customer service line and request to have your account canceled ; re leasing overages youre!, phone calls suddenly drop, no one emailed me back services, speeds, packages,,... Did all that stuff just so I am wondering what would be in great shape developed by.! You for products or services plans but check with Suddenlink to see if its suddenlink equipment return locations your. A human Press 0 #, then 2, then 2, then 0 # 14 days of the.. Keep this information up-to-date and accurate at all I have been with Suddenlink about a and... By allowing cookies installation to free wi-fi extenders that increase internet speed, and quickly find most... Request to have your account canceled address or name of a place users... Me back Suddenlink participates in the equipment get a admin on the equipment, its up you.