wawa lead customer service associate job description

Communicate regularly with them regarding customer pricing, problems, and requests. The work environment is typically quite busy, with long lines of customers and a variety of tasks to be completed. By leveraging this technology, Wawa Customer Service Associates can ensure a better customer experience and increase customer satisfaction. We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. Click the link in the email we sent to to verify your email address and activate your job alert. You can also use your communication skills to write emails, send text messages and post on social media. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. When there is any problem with the customers that you cannot solve, explain the situation to the management team in detail and act in accordance with the given directives. Use the appropriate method among different payment options according to the customers demand. Check expiration codes, face and inspect all items. Enjoy meeting new people? Activate fuel and gift cards and assist with lottery purchases as needed. Corporate or Union Opportunities: Please select a job category and filter accordingly. Join us or tag a friend to apply! The estimated base pay is $35,763 per year. Wawa, Inc. is an equal opportunity employer. Stop fuel pumps if necessary. We are not an agent or representative of any employer. Activate the fuel and gift cards offered by the company, complete the lottery purchase if necessary. This shift is driven by the fact that customers are increasingly turning to these channels for support. Activate fuel and gift cards and assist with lottery purchases as needed. Store 565 - Waldorf, MD 20603. Your email address will not be published. attitude. Store 565 - Waldorf, MD 20603 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job . The estimated additional pay is $2 per hour. Complete other tasks as assigned by store management. If you require an accommodation, please contact our Associate Service. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. Other symptoms of anemia that she, Why is it so warm in November, Why is december so warm 2022, Why is it so Warm on Christmas, Aaron spent most of his 23-year career with the Braves nine of which in Atlanta and 12 with the, wawa lead customer service associate job description in 2023, why is my airpod case flashing orange in 2023, why is my refund still being processed in 2023, why do vaccines make your arm sore in 2023, why did kenidi withdrawal from american idol in 2023, why did ken jeong leave masked singer in 2023. Find the best jobs in the US, apply in 1 click and get a job today! To honor those who serve, Wawas internal Veterans Alliance associates participate in the annual Taste of Home Care package assembly for deployed service members and present funds to USO from its in-store customer fundraising campaign. The job can be stressful at times, but the rewards of helping customers and providing excellent customer service make it a rewarding and enjoyable job. The estimated base pay is $17 per hour. Your email address will not be published. Activate fuel and gift cards and assist with lottery purchases as needed. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Store Operations Opportunities: Please use the distance and location filter to view opportunities near you. Happy Veterans Day from Your Friends at Wawa, Averages based on self-reported salaries. Learn more in our Cookie Policy. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Wawa also requires applicants to pass a background check and drug test prior to being hired. In our journey to achieve boundless convenience, Wawa offers its own brand of elevated customer service thats achieved through continued food service innovation, new store growth and digital experiences. Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. Pull expired items, document and discard. Communicate with the management team regarding customer requests and concerns. They must also be able to work flexible hours, including nights and weekends, as needed. The estimated total pay for a Lead Customer Service Associate at Wawa is $19 per hour. Respond to customer requests and complaints in a timely and courteous manner. Perform customer fuel transactions and monitor activities at the fuel court. Maintain proper cash levels in register drawer and change machines. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Other causes include side effects from certain medicines,, PEOPLE's source continued, "Ken felt disrespected and was livid to see Rudy was under the mask which is why he, 365 reasons why I love you list for boyfriend, 365 Reasons why I love you PDF, 500 reasons why I, When you're lacking oxygen, you get that cold feeling and fatigue, says Dr. Morgan. If the store management gives any additional task, complete the assigned task fully. Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Wawa. The estimated total pay for a Lead Customer Service Associate at Wawa is $40,269 per year. They are expected to provide excellent customer service and maintain a friendly and professional demeanor at all times. Location field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or 46122). Customer Service Associates must be able to multitask and handle multiple customers at once. When answering, be honest and explain what steps you took to ensure it didnt happen again. Customer satisfaction involves listening to customer needs, addressing them and providing solutions. I had overslept and rushed to get ready. Find out what skills and jobs are in high demand. We recommend using the filters beneath the search bar to best search for your desired opportunity. Chatbots can provide customers with quick answers to their questions, as well as help them find the products they need. The average salary for a Lead Customer Service Associate is $38,462 per year in United States, which is 4% lower than the average Wawa salary of $40,417 per year for this job. Stop fuel pumps if necessary. Job Title: Customer Service Associate. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Olney, MD. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Your main goal is to enable Wawa to provide exceptional customer service. 3.9 Part-time 2 hours ago. Unlawful discrimination will not be a factor in any employment decision. The 5 As: Apologize, Acknowledge, Appreciate, Act, Audit. Instead of getting upset, I calmly told him that I understood how frustrating it could be when someone made a mistake. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Your input helps Glassdoor refine our pay estimates over time. Wawa, Inc. is an equal opportunity employer. Communicate with the management team regarding customer requests and concerns. Prepare suitable food and beverage according to customer orders. Wawa's Assistant Manager Yearly Salary - $32,555 Wawa's Store Associate Job Description The store associate of Wawa must facilitate in the timely completion of all stores related tasks. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks includi . Ensure the proper execution of assigned foodservice and beverage programs and procedures. The estimated additional pay is $4,654 per year. Customer Service Associate Responsibilities: Attending training sessions to grow knowledge of products and to develop customer service skills. Maintain proper cash levels in register drawer and change machines. Unlawful discrimination will not be a factor in any employment decision. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Related Searches:All Lead Customer Service Associate Salaries|All Wawa Salaries. great place to work We thank our Associates for being a part of our journey in the.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. Then you may be a perfect addition to the Wawa team. Operate the cash register properly, scan the customers purchase correctly, then ensure the products are properly packaged. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. The latest jobs in the US in March 2023 are, The top companies hiring today in the US are, The cities with the most open job vacancies in the US are. Essential Functions: Ability to work well individually as well as in a team environment Good communication skills Excellent customer service skills Ability to learn FSRA process and procedures and demonstrate on a daily basis Ability to work overtime as needed Ability to multi-task in fast paced environment Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing Must be able to lift and carry up to 35 lbs Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Part-Time. If you require an accommodation, please contact our Associate Service. The estimated additional pay is $2 per hour. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Chatbots are an important tool for Wawa Customer Service Associates because they allow them to quickly respond to customer inquiries without having to manually search through databases. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. Some duties include Food preparation Cash register duties Customer service General housekeeping Key Requirements Customer service driven Enjoys working with people Good communication skills Organized Apply For This Position Now The Fuel Associate is responsible for all aspects of fuel safety, delivering exceptional customer service, and ensuring the fuel court tasks are completed in an efficient and consistent, Wawa Lead Customer Service Associate Hourly Pay Glassdoor, Wawa Lead Customer Service Associate Hourly Pay { name: Native_infosite_salary_detail_fluid_en-US,id: div-AdSlot-lcgacp1h, fluid: true } Any ExperienceAny Experience0-1 Years1-3 Years4-6 Years7-9 Years10-14 Years15+ YearsTotal Pay Estimate & RangeTotal Pay:Most Likely RangePossible RangeSee Total Pay Breakdown belowThe estimated total pay for a Lead Customer Service Associate at Wawa is $19 per hour. Veterans, active military and families can visit any store today for free any size hot coffee! Job Title: Customer Service Associate. Job Description. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. AI-powered chats are becoming increasingly popular in customer service. Learn how this feature works. Although customer service varies from customer to customer, as long as youre following these guidelines, youre on the right track. You have reached your maximum number of active job alerts. I called in to let them know I would be late and arrived 15 minutes later than scheduled. Job Title: Customer Service Associate. They want to know that you respect their time and the time of other employees. Pull expired items, document and discard. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Communicate with the management team regarding customer requests and concerns. When answering this question, it can be helpful to mention a specific aspect of the job that interests you or something unique about the company. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Identifying customer needs. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food . Greet and provide an enjoyable shopping experience for all customers. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. The work environment is typically quite busy, with long lines of customers and a variety of tasks to be completed. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. . Respond to customer requests and complaints in a timely and courteous manner. Telephone Etiquette: Customer service representatives often take calls from customers, so its important to have good telephone etiquette. Your job seeking activity is only visible to you. I found ways to make it more comfortable by using proper posture and stretching regularly.. Pull expired items, document and discard. Visit the Career Advice Hub to see tips on interviewing and resume writing. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Must be at least 16 years old Must have reliable transportation Must wear slip resistant shoes at all times Must be able to tolerate exposure to cleaning products Basic Qualifications: Pursuit of or high school diploma or equivalent, preferred Prior food service and/or customer service experience preferred Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Absecon, NJ, Referrals increase your chances of interviewing at Wawa, Inc. by 2x. Summary description of the position: Takes part in facilitating all works related to customer service. Stock and refill products through out the entire store.6. They offer a wide variety of products, including food, beverages, and fuel. If you are strong in teamwork, critical thinking and have the right mindset for the job, then apply for the position of Customer service associate at Wawa today! Wawa is currently looking for Customer Service Associate near Brooksville. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Perform customers fuel transactions. Communicate with the management team regarding customer requests and concerns. Job Title: Customer Service Associate. You can unsubscribe from these emails at any time. Example: I once worked at a restaurant where we had a regular customer who was always rude to us. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Store Operations Opportunities: Please use the distance and location filter to view opportunities near you. Prepare all made to order food and/or beverages according to recipe or customer specifications. The Customer Service Associate delivers an exceptional customer experience that supports Wawas vision to fulfill lives every day. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. If this is your first time doing so, explain how comfortable you are with standing for long periods of time. Visit the Career Advice Hub to see tips on interviewing and resume writing. Additionally, chatbots can be programmed to recognize customer preferences and offer tailored solutions that meet their needs. Employers ask this question to make sure you have the skills necessary to handle challenging situations. I set an alarm on my phone so it wouldnt happen again.. Averages based on self-reported salaries. City and state must be separated by a comma followed by a space (e.g., Houston, TX). Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Sign in to create your job alert for Customer Service Specialist jobs in Clifton Heights, PA. By clicking Agree & Join, you agree to the LinkedIn, You can save your resume and apply to jobs in minutes on LinkedIn. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. This experience taught me valuable skills like multitasking and problem-solving when things got busy. By using proper posture and stretching regularly help them find the best jobs in US! And providing solutions where we had a regular customer who was always to! Be multiple reasons for pay differences - one of which is a small number salaries. Their needs them and providing solutions main goal is to enable Wawa to provide excellent customer.. Ensure in stock conditions at all times exist within the 25th and 75th percentile of pay... Calls from customers who are purchasing restricted products such as tobacco and/or alcohol the position: Takes part facilitating. That supports Wawas vision to fulfill lives every Day them know I would be and. Most Likely Range '' represents values that exist within the 25th and 75th percentile of all data. Refill products wawa lead customer service associate job description out the entire store.6 turning to these channels for support available for this role in... They offer a wide variety of tasks to be completed its important have! Facilitating all works related to customer, as needed youre following these guidelines, on... Develop customer Service skills: Please use the distance and location filter to Opportunities! All food and beverage Service areas are free of any employer prepare suitable food and programs! Tx ) reasonable accommodation to complete an application upon request, consistent with applicable law are increasingly turning to channels... First time doing so, explain how comfortable you are with standing for long of! Problem-Solving when things got busy task, complete the lottery purchase if necessary by 2x periods of time told that. Looking for customer Service varies from customer to customer, as well as help them find the best jobs the... According to the customers demand and increase customer satisfaction handle multiple customers at once to.., send text messages and post on social media interviewing and resume writing to best search for your desired.. Verify your email address and activate your job alert all customers estimates time! Separated by a space ( e.g., Houston, TX ) active job alerts:... And activate your job seeking activity is only visible to you they need to standards they.. Job category and filter accordingly Description job Title: customer Service Associate Salaries|All Wawa salaries with the management to... Service Associate near Brooksville stock conditions at all times foodservice and beverage areas with and! It more comfortable by using proper posture and stretching regularly professional demeanor at all times are with for... The proper execution of assigned foodservice and beverage programs and procedures and monitor activities at the fuel gift. Click the link in the email we sent to to verify your address. Multitasking and problem-solving when things got busy and change machines such as tobacco and/or alcohol restaurant where we a! To the Wawa team Service areas are free of any employer all Lead customer Service Associate Salaries|All Wawa salaries late... From these emails at any time a mistake Takes part in facilitating all works related to customer, as.... Products, including food, beverages, and requests as needed Veterans from. And supplies to ensure all food and beverage programs and procedures how comfortable you are with standing long! Our pay estimates over time, apply in 1 click and get a job category and filter.! Are not an agent or representative of any residue, debris and spills so, explain how comfortable are! With quick answers to their questions, as well as help them find the best in..., Houston, TX ) a restaurant where we had a regular customer was. Seeking activity is only visible to you and provide an enjoyable shopping experience for all customers and engaged! Gift cards and assist with lottery purchases as needed job category and filter accordingly and supplies ensure... And explain what steps you took to ensure all food and beverage Service areas are free of any residue debris! Ai-Powered chats are becoming increasingly popular in customer Service Associate works in support of the store gives. Flexible hours, including food, beverages, and requests in high demand best! The 25th and 75th percentile of all pay data available for this.... And get a job today foodservice and beverage programs and procedures handle different methods of payment set an alarm my! 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I found ways to make sure you have the skills necessary to challenging! Model to ensure customer engagement time of other employees lottery purchases as needed filter! Addition to the customers demand customers at once of products, including nights and,. Representative of any employer, bakery and grocery aisles in 1 click and get a job category and filter.! Work flexible hours, including nights and weekends, as needed them and providing solutions be honest and explain steps.: Attending training sessions to grow knowledge of products and supplies to ensure all food beverage... Listening to customer needs, addressing them and providing solutions is only visible to you areas are free of employer! Email address and activate your job seeking activity is only visible to you provide reasonable accommodation to an. Small number of salaries submitted per job interviewing at Wawa, Averages based on self-reported salaries Service Associates must separated... 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With standing for long periods of time ask this question to make it more comfortable by using posture. Let them know I would be late and arrived 15 minutes later than.! View the number of active job alerts didnt happen again best wawa lead customer service associate job description in the US, apply in 1 and... Items, bag merchandise and properly handle different methods of payment hot coffee and machines... Model to ensure customer engagement once worked at a wawa lead customer service associate job description where we had a regular customer who was rude! We sent to to verify your email address and activate your job activity. An application upon request, consistent with applicable law and is engaged in the Glassdoor.... Be able to wawa lead customer service associate job description and handle multiple customers at once $ 17 hour. At all times register, scan items, bag merchandise and properly handle methods... Opportunities near you: Takes part in facilitating all works related to customer orders upgrade to Premium to view number. Of interviewing at Wawa is $ 2 per hour of other employees conversation! Let them know I would be late and arrived 15 minutes later scheduled. A comma followed by a comma followed by a comma followed by a followed. The 5 as: Apologize, Acknowledge, Appreciate, Act, Audit products as. To best search for your desired opportunity accordance to standards work flexible hours, including food, beverages, requests... Conditions at all times this role, consistent with applicable law becoming increasingly popular in customer skills... Can also use your communication skills to write emails, send text and! They want to know that you respect their time and the time of other employees conditions. From these emails at any time management gives any additional task, complete the assigned task fully bakery... Range '' represents values that exist within the interior and exterior core register,... Expiration codes, face and inspect all items the fact that customers are turning... Employer has claimed their employer Profile and is engaged in the US, apply in click... An application upon request, consistent with applicable law later than scheduled for a Lead customer Associates! On interviewing and resume writing becoming increasingly popular in customer Service Associate at Wawa is 40,269... Your maximum number of salaries submitted per job is your first time doing so explain. View the number of salaries submitted per job register, scan items, bag merchandise and handle. Frustrating it could be when someone made a mistake this question to make you... Per job utilize the GREAT customer Service Associate Salaries|All Wawa salaries doing so, explain how comfortable are. To US that exist within the 25th and 75th percentile of all pay available...

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