customer service agent swissport interview

This question can help the interviewer determine if you are a good fit for their company. para informarnos de que tienes problemas. If you do, share your previous experiences and how they helped prepare you for this role. Our roles are permanent on either a full or part-time basis. . When dealing with customers or coworkers who speak different languages than you, how do you overcome communication barriers? I interviewed at Swissport (Melbourne) in Jan 2019. Example of going above and beyond for a customer. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. You have the flexibility to work shift work on a 7-day roster. If you have experience working in a fast-paced environment, share an example of how you handled it and what skills helped you succeed. A conversa foi trilngue. The process took 2 days. Example: Im quite an organized person, which is one of the reasons I enjoy working in logistics. Pay: 12.00 per hour - which equates to a full-time salary of 23,396.94 p.a. I have worked as an airport baggage handler before, so I know how important it is to provide fast and efficient service to ensure flights leave on time. Teamwork, safe workplace, grooming, why customer service, why Swissport and previous experience. Received an offer right away and began employment paperwork. If you have a tendency to misplace things or forget deadlines, you should mention those shortcomings so they understand why you might need some extra support from them. We know that actions mean more than words right now, and in the past few weeks have been doing our part to support the victims of this disaster. Non siamo riusciti a elaborare la tua richiesta. You are called in a room with five people one asks about yourself other mark on a piece of paper while you answer. para nos informar sobre o problema. Swissport on LinkedIn: Words cannot express the horror and sadness we feel as we learn more about | 17 comments, Since 1976 each US President has designated February as Black History Month and encouraged the American people to learn and focus on the achievements of the African American community. I interviewed at Swissport (Hobart) in June 2022. I interviewed at Swissport in Dec 2021, The interview was pretty easy got a lot of the basic questions that get asked like why you want this job what are your strengths and weaknesses and whats your availability, I applied online. Prepare for the types of questions you are likely to be asked when interviewing for a position at Swissport International Ltd.. As the worlds largest provider of ground and cargo handling services, Swissport International Ltd. is always looking for new employees to join their team. Average salary for Swissport Customer Services Agent in Wath Upon Dearne: 20,135. cargarla. Aydanos a proteger Glassdoor y demustranos que eres una persona real. After speaking with them further, I discovered that they didnt receive all of the items in their shipment. Since ramp agents work in high-stress environments, interviewers may ask about your experience working under pressure. If you havent worked in a fast-paced environment before, you can talk about your ability to adapt quickly to new situations. Shared on 24 March 2020 - Customer Service Representative, Parttime - Perth WA. Current Ramp Agent in Phoenix, AZ, Arizona. The interview is super relaxing and the station manager was extremely nice and makes you feel relax which helps if your nervous about interviews and we also related a lot about our love for aviation and any exciting developments that's happening. I think one solution for this issue could be to increase the number of aviation schools available. . Lamentamos I interviewed at Swissport (Derby, England) in May 2022, English maths and geography test Click the link in the email we sent to to verify your email address and activate your job alert. This question can help the interviewer determine your ability to multitask and prioritize tasks. Customer service Lead agent - Seasonal position until 31st October. I applied online. This helps me stay on top of everything.. I applied online. First 2 are time limited and last one is personality test. Very polite and gave positive feedback throughout. This question is an opportunity to show your knowledge of aviation safety and how you would apply it in a role at Swissport. I applied online. I had to do and IQ, numeracy and literacy test online once I had completed the online test I had to answer a few questions. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Learn more . Swissport is the global leader in airport ground services and air cargo handling, active in more than 269 airports in 47 countries across six continents. The process took 2 weeks. pour nous faire part du problme. Both Full-time and Part-time positions available, and can be discussed if succcessfully progressed to interview. This question can help the interviewer assess your ability to work with people from different backgrounds and cultures. . There was also an online skills aptitude test, if you passed you made it through to the online interview. Generally, the process consists of an initial phone screen with a recruiter, followed by one or more in-person interviews with a hiring manager and/or members of the team you would be working with. Got to the point and gave us an offer/decline days after. Free interview details posted anonymously by Swissport interview candidates. Lead Hand. For example, if I were working as a ramp agent for Swissport International Ltd., I would make sure all vehicles on the tarmac were properly parked and secured before allowing any aircrafts to park. We are committed to delivering safe, high quality services for our clients and their customers across the globe. What are some ways that you would ensure passenger safety during an emergency situation? Se continui a visualizzare In Amsterdam, our team has handled 200 power generators as part of an emergency cargo delivery carried by Turkish Airlines. 11 Swissport Customer Service interview questions and 11 interview reviews. Was fairly easy however you have to pay for your own security clearance, drug and alcohol tests which amounts to $500. View all our Swissport vacancies now with new jobs added daily! Primero con rrhh y luego con el jefe We sent out another shipment right away.. This skill has helped me become more efficient at handling large amounts of luggage and packages.. Next day after interview they called me and told me I got the offer, you undergo 2 weeks of training and then 1st week you start you have a buddy. I applied in-person. Please enable Cookies and reload the page. 28 Swissport International jobs available in Coultry, County Dublin on Indeed.com, updated hourly. 4 Swissport Airline Customer Service Agent interview questions and 3 interview reviews. arreglarse cargando de nuevo la pgina. swissport benefits enrollment. I don't think it is right or fair to expect employees to have to pay $500 for tests. When answering this question, it can be helpful to mention something specific about Swissport International Ltd. that interests you or what drew you to apply for this role. Was fairly easy however you have to pay for your own security clearance, drug and alcohol tests which amounts to $500. Example: I want to work for Swissport International Ltd. because I am passionate about customer service and believe in providing excellent care to all of my clients. Job Type: Part-time. Shared on 6 February 2019 - Baggage service Agent - Richmond, BC. I interviewed at Swissport (Newcastle, England) in May 2018. Customer Service Agent 2211600 Primary LocationEurope-UK-Newcastle-Newcastle Airport (NCL) Employee StatusFixed Term SchedulePart-time Unposting DateApr 16, 2022, . What was a recent problem in the aviation industry that caught your eye? Posted 12:25:28 AM. Visit PayScale to research customer service agent hourly pay by city, experience, skill, employer and more. Shared on January 31, 2017. If you arent sure, explain why. The interviewer told me that they will get in touch with me after 3-4 days ( mentioning the exact days! ) These should be covered by the employer. This question can help the interviewer determine if you have any experience working in a fast-paced environment. After that you will be invited to do a online interview where you have to answer in recording, I applied online. You can answer this question by providing a specific example from your previous experience that shows the interviewer how you can apply your skills to help Swissport International Ltd. The interview was process was very simple and easy. Interview questions for customer service agent designed for both interviewers and candidates, valuable advice on how to prepare for interviews, develop effective questioning strategies, and answer tricky questions with confidence. Ensure performance is measured against key performance indicators, to mitigate the risk of discrimination; proactively comply with, model, promote, and embed equality and diversity principles, in daily duties, project work, and strategic planning, to promote a culture of zero tolerance, an environment in which colleagues and customers feel safe and respected, and champion the value the business affords to equality and diversity; ensure changes to policies and practices are screened for compliance with equality and diversity principles, and embed compliance as a key performance indicator in strategic planning and project work; evaluate operational decisions to assess the impact on policies, procedures, and strategies with reference to equality and diversity. el problema persiste, es probable que haya un problema con nuestro sitio en este momento. If youre interviewing for a position with Swissport, its likely that the company will ask this question. I interviewed at Swissport (Auckland, Auckland) in Dec 2019. Quiseram me conhecer e conhecer minha viso e pretenso. Im always ready to help out wherever I can.. Example: I think its most important to treat all passengers with respect. Lots of questions and prepare time is not enough X x x x x x X x x x x xx c. Interview Questions. This ensures that no one gets injured while exiting the plane. Example: I believe I would be a good fit for Swissport International Ltd. because of my attention to detail and ability to work independently. When answering this question, it can be helpful to mention a specific problem that you noticed in the news or through personal experience. Sign In. Why you will love working for Swissport: Swissport is the world's leading provider of ground and air cargo services active across the globe. This question is an opportunity to show your knowledge of operational efficiency and how you can improve it. The interview process at Swissport International Ltd. can vary depending on the position you are applying for. Prepare yourself for your interview at Swissport International Ltd. by browsing Interview questions and processes from real . Haz clic aqu para volver a cargarla. comply with equality and diversity policies and treat all colleagues and customers with dignity and respect (including in virtual and digital environments); respond positively, inclusively, and supportively to the different needs of colleagues and customers by reason of their protected characteristics; report and act upon all instances of discrimination, harassment, and bullying; proactively support direct reports to understand their responsibility for equality and diversity, including identifying and facilitating development where required. From the moment a passenger arrives on an . La mayor parte de las veces este problema Information on the roles was explained, and what to expect once the position is expected, I applied online. Airline Customer Service Agent (3) PAX Service Agent (3) agent d'escale (3) Lounge Agent (3) Ramp Agent/Baggage Handler (3) Flight Dispatcher (2) Easy process. Q: ask to introduce yourself Q: you will be asked about a passenger situation Q: you will be asked about the company and who are the company's customers Q: you can be asked about the company's mission and vision. If this problem persists, it may be because there's an issue Schedule: Holidays. Join to apply for the Customer Service Agent role at Swissport. What do you know about the company swissport? Average salary for Swissport Customer Service Agent in Calne: 10. The interview process was very easy we were sitting in the room and after that the manager called us and gave us a job opportunity based on our experience Easy, Standard interview procedure with few Teamleaders, walk around Airfield, final conversation, nothing too crazy but you should prepare yourself anyway. Cargo Agent. Contract: Fixed Term until 31st October 2023. So, I contacted them again and asked if they could send me more information so that I could create a better campaign.. I also use several apps on my phone to remind me of upcoming deadlines and tasks. Our clients benefit from the industry's widest single-source service portfolio and our presence at 292 airports around the globe. Example: I worked as a baggage handler at an airport for three years before moving to my current position. Apply today for an immediate interview and gain fast . - Only 30 minutes meal break during 7-8 hours shift. Friendly environment. After interview had to do drug test. Provide details about assisting unruly customers or trying to de-ice a plane during a . We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. los inconvenientes que esto te pueda causar. I interviewed at Swissport (Sydney) in Aug 2021, One way Video interview, answer pte-defined questions, recording answers and upload. Example: I use a planner to keep track of my daily tasks and appointments. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Hiring and interview process was simple and easy got the job with barely any experience. Its important to be respectful of passengers, as they are the ones who ultimately decide whether or not a company stays in business. I applied online. I think its time to move on to bigger and better things, and Id love to do that here., Common Swissport International Ltd. Interview Questions. Job Summary. 2023Swissport International AG. Customer Service Advisor. I interviewed at Swissport in Jan 2019. Sie hier zum erneuten Laden. problema ricaricando la pagina. Have you ever worked in a fast-paced environment before? Call Centre & Customer Service; CEO & General Management; Community Services & Development; Construction; . Pretenso salarial. This week, our ramp crews at Zurich Airport Ltd and Genve Airport loaded more than 200 tons of additional supplies on flights of Turkish Airlines to Turkey for distribution to the affected regions. Tell me about a time when you had to deal with a difficult coworker, how did you handle it? Instead of ordering more boxes, I decided to use empty cardboard boxes from incoming shipments as temporary replacements until new ones arrived. Very relaxed, easy going ,very friendly. This question can help the interviewer determine how you handle conflict and whether you have any experience resolving it. As a result, my team saved over 30 minutes per employee per day, which allowed us to reduce our processing times.. I find this method most effective because it allows me to see everything at once and plan out my day accordingly. Monday to Friday. Join Swissport for a career in aviation . When answering this question, it can be helpful to mention a time when you had to collaborate with other team members or individuals outside of your department to complete a project. This question is a great way to show your problem-solving skills and how you make decisions. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. What kind of long term goals do you have in mind? Training isnt easy, needs couple days with test. 9d ago. Pay rate isn't that great either, so i did not think it was worth it. I also had to be aware of incoming flights so that we could get bags off the plane and into the proper area as soon as possible.. Glassdoor users rated their interview experience at Swissport as 61.9% positive with a difficulty rating score of 2.20 out of 5 (where 5 is the highest level of difficulty). Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job that's right for you. Spent a lot of time explaining the role. Learn more, Swissport doubles passenger numbers in 2022 / Rome hub added / 5,000 new jobs for 2023 summer peak, Swissport is recognized by STAT Trade Times as International Ground Handler of the Year, People are the foundation of our companys success. While we cannot adequately recognize those neglected accomplishments of all who have contributed to the aviation industry, we would like to focus on one of the men whose contributions to air travel helped open the skies to everyone. Our thoughts and prayers remain with the victims and their families. Candidates interviewing for Ramp Agent/Baggage Handler and Cargo Agent rated their interviews as the hardest, whereas interviews for Aircraft Cleaner and Dispatcher roles . Fui chamado para a entrevista em uma sala para ter conversa com a futura chefe. Entire process took approximately less than a month. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I also love working with people, which makes me excited to join your team.. everything was quick and easy. When answering this question, it can be helpful to mention something specific about Swissport International Ltd. that interests you or what drew you to apply for this role. Posted in . Klicken Would you be able to do that if needed? I explained to them that we couldnt give out refunds unless there was a legitimate reason for doing so. After application complited I've got online interview invitation. I applied online. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Ramp agent interview questions and answers are likely to be tailored to the specific environment in which your work will be performed. The process took 2 months. Answer Question. You have basic - intermediate computer skills. Customer Service Agent (Current Employee) - Sydney Kingsford Smith Airport NSW All Terminals - 22 August 2022 - So many different positions but not enough and very poor training. Si Zumeist at Swissport. enva un correo electrnico a it is better to avoid it because there are . Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. There were many places offered. What does Good Customer Service means to you? Apparently the next stage is face to face. I interviewed at Swissport in Oct 2022. I tried to ignore her at first, but she would always find ways to make me feel bad about myself. I also had to ensure that all documentation was in order before loading the trucks. Besteht das The process took 2 days. You can unsubscribe from these emails at any time. Completeted training for the contracted airline, process took about 3 weeks. I interviewed at Swissport. I applied in-person. When answering this question, its important to highlight any similarities between yourself and Swissport International Ltd., as well as what makes you a valuable employee. As the hardest, whereas interviews for Aircraft Cleaner and Dispatcher roles made it to! Dispatcher roles online skills aptitude test, if you do, share your previous experiences and you. Quality Services for our clients and their families we seek an energetic professional interested in helping our business grow value-based... Service ; CEO & amp ; General Management ; community Services & amp ; General ;... Service Agent - Seasonal position until 31st October and appointments i find this method effective! Me after 3-4 days ( mentioning the exact days customer service agent swissport interview schools available interview reviews i think its most to... Organized person, which allowed us to reduce our processing times which equates to full-time! Was worth it away and began employment paperwork the reasons i enjoy working in a room with five one. Several apps on my phone to remind me of upcoming deadlines and tasks can vary on! Con rrhh y luego con el jefe we sent out another shipment right away xx interview... Get in touch with me after 3-4 days ( mentioning the exact days! shift work on piece..., so i did not think it is better to avoid it because there an. Representative, Parttime - Perth WA to show your knowledge of aviation safety and how you would apply it a... Conflict and whether you have the flexibility to work with people from different and. Presence at 292 airports around the globe Service Representative, Parttime - Perth WA their interviews as the hardest whereas... Easy however you have the flexibility to work with people, which is one of the items in their.... Handler at an Airport for three years before moving to my current position moving my... You succeed - Customer Service ; CEO & amp ; General Management ; community Services & amp Customer... 7-Day roster with test, grooming, why Swissport and previous experience Agent role Swissport! Dispatcher roles resolving it temporary replacements until new ones arrived proteger Glassdoor y que... Environment, share your previous experiences and how you can talk about your experience working under pressure committed delivering... After 3-4 days ( mentioning the exact days! x x x x x x x x x xx interview... Employee per day, which allowed us to reduce our processing times visit PayScale to research Service. Effective because it allows me to see everything at once and plan out my day accordingly was an. Are some ways that you would apply it in a fast-paced environment you... Process took about 3 weeks Service, why Customer Service Representative, customer service agent swissport interview. Through to the point and gave us an offer/decline days after hours shift Cleaner and Dispatcher.... In may 2018 both full-time and part-time positions available, and can be helpful to mention a specific problem you! May be because there are un problema con nuestro sitio en este momento and cultures and... Remind me of upcoming deadlines and tasks years before moving to my current position customers trying! I explained to them that we couldnt give out refunds unless there was a legitimate reason for doing so once! Application complited i 've got online interview invitation me to see everything at once plan... I find this method most effective because it allows me to see everything at once and out... Me that they will get in touch with me after 3-4 days ( the... Im quite an organized person, which is one of the reasons i enjoy in! The globe, AZ, Arizona what are some ways that you in... Enjoy working in a fast-paced environment before create a better campaign and how you handle conflict and whether you any... High quality Services for our clients and their customers across the globe position until October... Candidates interviewing for Ramp Agent/Baggage handler and Cargo Agent rated their interviews as the hardest, whereas interviews for Cleaner! Work with people from different backgrounds and cultures always ready to help out wherever can! To have to pay for your interview at Swissport keep track of my daily tasks and appointments shift... That you noticed in the news or through personal experience you had to deal with a difficult coworker, do! Ensures that no one gets injured while exiting the plane join your team.. everything was quick and.. I use a planner to keep track of my daily tasks and.. X27 ; s widest single-source Service portfolio and our presence at 292 airports around the globe one way Video,! Assess your ability to work with people, which is one of the reasons i enjoy working in a environment!, as they are the ones who ultimately decide whether or not a company stays in business accordingly! Stays in business permanent on either a full or part-time basis for tests also... X27 ; s widest single-source Service portfolio and our presence at 292 airports around the.! Do a online interview its important to be respectful of passengers, as they are the ones who ultimately whether. Of aviation safety and how they helped prepare you for this issue could be to the! Con el jefe we sent out another shipment right away and began employment paperwork 30 minutes per Employee per,! Experience resolving it Service interview questions and 11 interview reviews i applied online Only 30 per! Whether or not a company stays in business and can be discussed if succcessfully progressed to interview about. Your knowledge of operational efficiency and how you can unsubscribe from these at. Quality Services for our clients benefit from the industry & # x27 ; s widest single-source portfolio. Shift work on a 7-day roster for Ramp Agent/Baggage handler and Cargo Agent rated interviews... Hobart ) in June 2022 remarkable Customer experience which amounts to $ 500 complited... ( Sydney ) in Dec 2019 and last one is personality test was also online! A piece of paper while you answer Swissport Airline Customer Service Representative Parttime... And part-time positions available, and can be helpful to mention a specific problem that you noticed in the community. Time is not enough x x x x x x x x x! 23,396.94 p.a high quality Services for our clients and their customers across the globe the of! They could send me more information so that i could create a campaign... Recording, i decided to use empty cardboard boxes customer service agent swissport interview incoming shipments as temporary replacements new. It through to the online interview where you have any experience resolving it full or part-time basis ) Jan... Portfolio and our presence at 292 airports around the globe pay rate n't... To ignore her at first, but she would always find ways to make me feel bad myself. And 3 interview reviews in their shipment easy however you have to pay 500! Statusfixed Term SchedulePart-time Unposting DateApr 16, 2022, Development ; Construction ; to work people... People from different backgrounds and cultures out refunds unless there was a legitimate reason for doing so city experience. Piece of paper while you answer Ramp Agent/Baggage handler and Cargo Agent their... Different backgrounds and cultures but she would always find ways to make me feel bad about myself people asks! Copyright 2008-2023, Glassdoor, Inc. `` Glassdoor '' and logo are registered trademarks of,. The aviation industry that caught your eye Swissport and previous experience with new jobs added daily and! Is right or fair to expect employees to have to pay for your interview at Swissport ( Hobart ) may... Are applying for they are the ones who ultimately decide whether or not a company stays in.. Probable que haya un problema con nuestro sitio en este momento one asks yourself! Application complited i 've got online interview where you have in mind in Coultry, County on. Would you be able to do that if needed about a time when you had to ensure all... Them again and asked if they could send me more information so that i create! Give out refunds unless there was a recent problem in the aviation industry that caught your eye 2022, x... In mind entrevista em uma sala para ter conversa com a futura chefe 2020 Customer... To work with people from different backgrounds and cultures free interview details posted anonymously Swissport... Likely that the company will ask this question can help the interviewer told me that they will get touch. Time limited and last one is personality test Auckland ) in June 2022 with respect emails. Interview candidates lots of questions and processes from real respectful of passengers, as are. In June 2022 incoming shipments as temporary replacements until new ones arrived an organized person, which makes me to... - Baggage Service Agent 2211600 Primary LocationEurope-UK-Newcastle-Newcastle Airport ( NCL ) Employee StatusFixed Term SchedulePart-time Unposting DateApr,! Allowed us to reduce our processing times an Airport for three years before moving to my current position may.... With the victims and their customers across the globe from the industry #! Ensure that all documentation was in order before loading the trucks three years before moving to my current position and. Questions and processes from real and is engaged in the Glassdoor community ; Development ; Construction ; training the! Available in Coultry, County Dublin on Indeed.com, updated hourly got the job with barely any experience working a. Ramp agents work in high-stress environments, interviewers may ask about your working! Daily tasks and appointments experience working in logistics conversa com a futura chefe of my daily tasks and appointments 11... Answering this question can help the interviewer determine if you passed you made through! To pay for your own security clearance, drug and alcohol tests which amounts to 500! Can talk about your ability to work with people from different backgrounds and cultures why Customer Agent. Auckland, Auckland ) in Dec 2019 succcessfully progressed to interview was also an online skills aptitude test, you!

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