does viking give cash refunds
Winn-Dixie Gas stations that give cash back With a gas station on virtually every corner, it's easy to get cash if you're running errands, taking a road trip, or need it quickly. I would have to look up the cruise portion cancellation terms. He sent Viking a certified letter on April 10 asking for a cash refund of the extra $9,898 payment and questioning whether his partner's vouchers could be transferred to another person. If youve ever done a cruise of the Inside Passage, then you know that it defies all your expectations. This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. While we waited for a response, we did a little looking around. Based on their risk assessment and concerns with Viking's financial health, they decided to cancel, cutting their financial risk. 24 hours after e-filing a tax year 2022 return. If you don't have the required documentation, the cruise line has the right to refuse boarding, as per the Terms & Conditions. That didn't seem. Did you hear the recording? CC Help Jenn 75% of total price. 28 to 15 days. We made the decision to pull the plug. 59 or less. This is an unprecedented time and we greatly appreciate your patience. You can also accept the vouchers, as thousands of other passengers have. Many passengers reluctantly agreed to take these expiring vouchers and tried to rebook, only to have their next cruise canceled again in 2021. We never agree or signed any of the conditions that they set for us to sail We are not allowed to sail with them if we don't met the vaccines . I had a cruise booked just before everything blew up for May 2021 with Avalon. Are Viking Ocean cruise deposits refundable? UnCruise will return to sail this season starting April 30. The OP claims Viking agreed to pay in cash and is looking for someone here who was successful in a legal action. During the 16 th through 20 th class days (February 7 - 13, 2023): 25%. Or you would like the money back because you nee d it somewhere else? Date of experience: August 2020 Ask Departure768546 about Viking Cruises The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. Plus our TA was not copied.Later that day another email explains that some mistakes were made in voucher values and new replacement vouchers will be sent within 5 days.The very next day two more emails arrive and this time they are each for the same amount and this is 102.5% of the original cruise instead of 125%.At least we know they are working on the voucher!!! Did we mention it's free? 100% of Full Fare. On 4/8 I receive emails to me and my husband that a credit, not a refund, was issued for a future cruise. If you have an existing voyage and will not be vaccinated. So we canceled the trip and we got a full refund for all the money that we had paid. Consumer Alert: No more automatic refunds for skipped ports? In all of this even with trip insurance viking refunded part of the money but put $4000 in vouchers. Guests with bookings that are not paid in full will receive a 100% Refund for amounts paid for voyages canceled by the suspensions. Vincent Liu, Los Altos Hills, California. In 2020, he was about to set sail on a 12-day tour from Seattle to Juneau, Alaska, on the Wilderness Discoverer. Visit my website: www.kawguy.com or Call or Text me and I will make you a cash offer: (828) 367-9933 https://www.kawguy.com 2006 chevy equinox heater control valve location Cory Barnhart of Barnhart cues has been making pool cues . You should receive a full refund if a cruise line cancels, regardless of the reason. Why is it taking so long to get a cruise refund? Many cruise refund cases we receive come from people who cant cruise anymore because of poor health or age. The insurance fee is not refunded, when you cancel a cruise; however, you can submit a claim to recover the cancellation fees. It later came to an undisclosed agreement with the husband. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. Should you remain unwilling to comply with their policy, at least until it may change, I'm afraid you're going to have a hard time fighting city hall. Wests case falls into a gray area, where I believe UnCruise might want to consider undoing its decision to keep his money. We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. But what about Andersens vouchers? I used a TA, based on a referral from an acquaintance, to make my booking. My wife and I paid $10,096 for a cruise and tour on the Viking Idi for April. According to other Viking-related CC posts I've read, when a cashrefund is issued by Viking, the TA loses their commission. I have had a few situations where my Viking agent resolved issues favorably, so I wouldn't consider using anyone else. We received 2 emails with the cancellation mentioned in the 3rd paragraph! Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. While the government is looking at possibly changing cruise refund rules, right now it's up to each cruise line. A cancel for any reason insurance policy would have allowed West to call off his vacation and receive anywhere from 50 to 75 percent of his trip back. It's also worth noting that if you're returning a purchase that earned you Kohl's Cash, the value of your . I come pick up and pay cash in person. Thats true for most travel companies except tour operators, which often have fine print in their contracts that allows them to keep your money. It just seems unfair even though technically Viking is allowed to do it. This was Iberia, the Med and Malta. reps (the 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. Instant refunds are either refunded to your credit card or issued as an Amazon.com Gift Card balance. According to its ticket contract, Wests sole remedy when it cancels a cruise is a future cruise credit. Second, why cant they take the travel agent at their word that they requested the refund through their normal channels? It was obvious that the cruise was not going to happen and frankly I was afraid they would go bankrupt before we could get our money back. I wanted to say something about your argument for getting a refund. Op said clearly they paid 14000$ for the cruise fare plus insurance. But we are truly living in an unprecedented time. If his cruise line had to cancel, not so much. 2 1/2 weeks later, refund is still "being processed." We were lied to by at least four Viking reps in regard to use of FCV. Covid broke out and was raging in the area and around the world. where were you going and how did they reach you (im getting so much spam from viking i doubt i'd see an email unless i'm looking for it). The company had failed to deliver it. They've got lawyers stacked in huge piles. Viking refuses - saying it was paid with vouchers. what did terry christensen do. Now West wants to unravel the companys future cruise credit offer. Wests tale of a scuttled cruise is all too common. My point is that if I give Viking my money to use then I expect if not refund, credit to use at MY discretion.6. First, I do understand the bad position that events have thrust on them. On 4/8 I receive emails to me and my husband that a credit, not a refund, was issued for a future cruise. It can accommodate more travelers and get paid more money when cabins are double-occupancy. Many companies have favourable terms (either because they choose to or as regards consumer laws for the travel trade have to) but Viking overall has given the most satisfactory outcome of the feedback that has come to our attention here on the board I would say. Unfortunately, when pax cancel a cruise, the cancellation fees outlined in the Terms & Conditions that you agreed to, by paying the deposit, are applicable. This will typically be spelled out clearly on the cruise line's website at time of booking, or by your travel advisor. Delaying our trip even to next year isnt an option for us, he says. Any decrease in prices due to lower categories, etc. We dont mean losing the money paid for the person who cant take the trip. Pre-pandemic, most lines allowed changes and. By Viking should stand behind what their reps have promised. Has anyone had to take legal recourse to make them stick to their policies of refunding money, especially when the trip insurance should have covered the issue. Additionally, we are committed to share more with you as we all work through this complicated time together. In that spirit, we have made the decision to extend our temporary suspension of operations through June 30, 2020. (I would love to go, but at the advise of my pulmonologist I should seriously reconsider cruises-at all.) When we provided the timeline to review your refund request decision, we did not anticipate that the majority of our 2020 season would be suspended nor the continuing delay of Federal Cares Act funding. Europe's Danube River is a frequent route for Viking River Cruises. 1.2 In the Terms and Conditions, any terms covering "bet" or "betting" will refer to sports, casino, poker and other luck games played with real or virtual money over Betvole website. My Chase Sapphire Reserve travel insurance doesnt work. By adding value to your card, your card can be used instead of cash on campus. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. Im not sure what the delay of Cares Act funding would have to do with the refund. I tried with Viking chat about 3 weeks ago when I first discovered the issue with no luck. Then there is Viking, which is a black hole for any money given them. Thought this might be of interest: https://www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/. Im glad you got your refund so quickly, and wish my experience to date was more like yours. Karin Price Mueller | NJ Advance Media for NJ.com. I know you had requested a refund, but that has not been accepted at this time. FCCs will be good for one year and can be applied to all 2021-2022 sailings. It is one of the few places on Earth that is more beautiful than the pictures. It is truly a once-in-a-lifetime experience. Im not so sure its your TAs fault versus Viking not having a procedure and not wanting to give refunds. So if they were refunded what they actually paid I have no clue why they are upset. However, if you prefer the alternative, you may choose a refund equal to the amount paid, by calling. Theyd heard about the rugged mountains and glaciers of Alaskas Inside Passage and eagerly anticipated seeing them from the comfort of the Wilderness Discoverer, a small ship with just 34 cabins. CC Help Jenn Viking Line Abp, org. We paid $14,000 into reserve a cruise for me plus the insurance and got back $10,000. Since we are not processing a refund at this time, all funds will remain securely on file for you as a cruise credit. Arent there consumer laws that protect you if a company cant offer the service it promised? Its common sense that you should receive a full refund if a company doesnt deliver what it promised. Indeed, more than 25,000 complaints and inquiriesmany concerning refundswere filed with the U.S. Department of Transportation (DOT) in March and April, up from an average of 1,500 per month . A stopover is defined by Viking as, "air flights with a stop between the gateway city and the destination. Is this really the end of junk fees in travel? I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. Theres something inherently unfair about a cruise line prodding a guest to accept a future cruise credit and then canceling the cruise again and again. Need a tour refund? By Ours did not. It promised refunds later, when it suspended operations but not to you. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. They canceled my flight. Im interested to hear other peoples experiences. And I do know an honest used car salesman as well. No way to hurry it up. Interesting. CC Help Jenn LauraS I spoke to 2 Viking cust. I'd be annoyed too! I found them to be very reasonable in our case. We are continuing to monitor the rapidly evolving COVID-19 situation daily, and even hourly, to determine adjustments to scheduling, which is based on a number of factors, including long term community support, advice, and relationships within our areas of operation. We did not get paid the extra 25% and did not expect to. And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY satisfied customer who thinks Viking is doing the right thing, credit/refund-wise. will not be refunded to the passengers. We reviewed Andersens letters and emails to Viking, and we asked the company to review his complaint. Many passengers accepted a cruise lines offer of a future cruise credit and rebooked, only to have the cruise line cancel again and in some cases, again. e 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. has a tracker that displays progress through 3 stages: (1) Return Received, (2) Refund Approved and (3) Refund Sent. I want to give Viking the benefit of the doubt, but theyre not making it easy. I won't ever do this again. Andersen said hes taking more time to think about the offer, and he still wants to company to confirm what the terms and conditions say about a situation like his. In early March, I asked Viking if the trip had been canceled, and it said no. Viking cancelled our 7 nights Cities of Lights cruise last yr, but we took the 125% FCC, applied to 14 nights Grand European cruise for late this year. I think Viking is ignoring refund requests. Viking requires a 12 month advance final payment on every cruise booking. Then they should not be making promises in regard to policy. For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. It included the trip insurance. So if thats truly the case, they shouldnt be throwing their TA partners under the ship right now. Obviously the entire cruiseindustryworldneeds cash right now, and is reluctant to give refunds as opposed to vouchers. LauraS Viking River Cruises Cancellation and Refund Policy Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Over the next several months, he tried numerous ways to contact the company so someone could address his requests, without luck. Refunds rules can vary. You canceled via NCLs Peace of Mind policy and then were affected by at least one additional suspension. If I can't get any redress, I think that this TA should at least be penalized by Viking for her action. Ok, so I waited again. The adults were all vaccinated but the youngest children were not because of concern about the amount of testing on growing children of that age. "Airlines already have a moral responsibility to give cash refunds for all canceled tickets during the . Not only would he miss this long-awaited vacation, but because of his advanced age, a 2021 replacement cruise was unlikely. Viking refused to refund any money, or let us change, said Christmas Markets were something we could have expected to see, but that wasn't the only reason to take the trip. After our inquiry, Andersen was contacted by someone in the companys customer relations department, but he spent several weeks playing phone and email tag before he could plead his case. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. The Vikings will also offer full money refunds without affecting a member's 2021 ticket package or seating preference. My Samsung tablet wont hold a charge. I hope companies look on this favourably. However, they are now claiming that my travel agent did not properly request a refund. West appealed and a few months later received an update from a manager. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Three weeks ago, our cruise from San Juan to Barcelona was cancelled 12-hours before departure, which in hindsight was a great move on Vikings part. No refunds shall be made in the event of interruption or cancellation by a passenger after commencement of the cruise unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. This can be added on the pre-trip, post-trip or both.". Next surprise was her voucher was about 45% of original whereas mine was about 28% of original. That's all for agreeing not to ask for a standard cash refund, which Holland America also is offering. Started August 27, 2021, By necessary in Viking's sole discretion to protect the health and well-being of others. (Courtesy Richard Andersen). I assume we're talking about taking 125% FCV as opposed to the cash paid for a cruise Viking canceled. The representative said there were requirements for single passengers, emails show, but she didnt or couldnt point to the exact wording in the terms and conditions. nr. Richard Andersen stands in front of the Saqqara pyramid in Egypt. Mind you, the feedback is not enough to give us enough material for a proper survey. If you're closer to your sailing date, you may lose 75% or more of your fare. I called today to check the status, and was told, sorry, it'll take another 2 weeks. Disgusted that on top of the fact they can cancel with such short notice and no penalties, they continue to hold onto our money. There is no law that requires a merchant to refund money. However, if the company cancels, it should offer a full refund. By I am glad to hear it. When you get your legal advice for free, you get what you paid for. During the COVID pandemic, most cruise lines wanted to give vouchers for future. 50% of total price. Our help is free. But the fact that youre retired has no bearing on this case. I would try to get an extension for that 4K voucher. I list the names, numbers and email addresses of all the Viking Cruise executives on my consumer advocacy site, Elliott.org. Crystal anecdotally is doing well, as well. CC Help Jenn Cruzingmlt, Friday at 03:19 AM in Viking Ocean. I'm afraid your post is very unclear and inconsistent. The review process will be expedited as soon as we are able. First, why is there an arbitrary deadline? (Look for that story soon.). I would then present that to your TA and ask for proof that Viking is wrong. If you or someone youre sailing with dies. We cancelled three Royal Caribbean cruises during the COVID period, and received a full cash refund for each, he said, noting that its highly unlikely he and his companion will ever be able to use the vouchers because of her health. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. No way to hurry it up. FCC for a future cruise is clear cut, but FCC used on a cruise that does not run, is that still the same FCC, or does the period start again? If you purchase a product or register for an account through one of the links on our site, we may receive compensation. Powered by Invision Community. If youve been affected by two or more suspensions. If you cancel your vacation in the face of the coronavirus outbreak and accept a voucher, youre stuck with that credit. Viking, also called Norseman or Northman, member of the Scandinavian seafaring warriors who raided and colonized wide areas of Europe from the 9th to the 11th century and whose disruptive influence profoundly affected European history. That's the letter I couldn't find. Inside We have requested a refund multiple times, he says. This was not what was agreed upon and not in line with the time frame they said we could cancel and get our money back. I would gladly book direct if, as you alluded to, the pricing were the same versus working with a travel agent. By Foremost in navigating these course changes are guest and crew safety. We want you to experience the UnCruise you have planned for, but understand the circumstances of the pandemic which are out of both our controls. West appealed and a few months later received an update from a manager. A: Viking should fully refund your cruise. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. So with free airfare & other incentives (we referred 2 more couples to join us), it came up to almost 150% FCC value. Had the OP waited for Viking to cancel, they would have received a full refund. He sent Viking a certified letter on April 10 asking for a cash refund of the extra $9,898 payment and questioning whether his partners vouchers could be transferred to another person. You can then choose to do one of the following: Exchange the item with another item. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. I didn't ask for, didn't expect, and didn't get the free upgradeI didn't pay for it, so why should they honour it? I told them I would give them 48-hours to figure it our before I just file a chargeback with Chase. Or take the cash back. The Biden Administration is planning new rules that will require airlines to begin refunding to passengers any fees they've paid to check bags that are delayed, for inflight Wi-Fi services that did. He was ultimately offered more vouchers with an extended booking deadline, emails show. But you have options. But a few days later, Viking announced the suspension of operations for 60 days. Wheres my airline ticket refund from GotoGate? And now its past the deadline to request a refund. If you need help with a coronavirus-related refund, please contact me. Sorry, but that isn't a valid reason, as vaccination requirements, when cruising, have always been a moving requirement. I spoke to 2 Viking cust. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Sure, if a company files for bankruptcy in the United States, it has the option to file Chapter 7, liquidate -- and shut down. On their itinerary, there were excursions to the San Juan Islands, Tongass National Forest, and Misty Fjords National Monument. Its been eight months. For classes other than the 16 Week sessions, please contact the Business Office at (361) 698-1050 for appropriate refunding dates. Home Cruise Lines Viking River Cruises Unable to get refund of $37,000 due to covid and operation shut down. The Viking agent said that I would have to pay an extra $9,898. Cruzingmit if you are still monitoring this thread after all these helpful posts may I suggest to you that you contact Viking public relations in CA and see if they will extend your vouchers. This also applies for price adjustments. The Viking Cruise Travel Protection Plan includes Cancellation, Interruption, Medical Insurance, Medical Evacuation, Baggage Insurance , Travel Delay and several other benefits. Youre taking the voucher whether you like it or not. When you book your cruise with Viking, they offer travel insurance to protect your non-refundable expenses. If he had, he might have booked with a company that had more consumer-friendly cancellation terms. You will get personalized refund information based on . Karin Price Mueller may be reached at KPriceMueller@NJAdvanceMedia.com. Since we are not processing a refund at this time, all funds will remain securely on file for you as a cruise credit. And when the company is asked by the news media about individual cases, it seems to make some kind of concession but requires the passengers to sign a non-disclosure agreement, so the final resolutions are usually under wraps. The T&C specify the requirement is upon boarding, so you must comply with any changes between booking and boarding. We all make decisions and we should live with the consequences. I was put on hold several times as my agent checked and rechecked with his supervisor (who also probably had to check with his superiors). We will continue to stand by you, as well as our employees and partners, and hope that you will continue to stand by us. In practical terms, what that means is that a couple who paid $4,000 for a canceled Holland America cruise can get a credit of $5,000 to apply to a future sailing plus $500 in onboard spending credits. There was no vaccination requirement when they booked their cruise, and probably none when they booked the 4/21 cruise. In 2021, NCL finally revised some of its refund rules. Then COVID hit and the trip had to be delayed. And many travel service providers seem to be working to address concerns about upcoming trips. Also post #22 cites the procedure and due date tom request cash. The disruption of travel due to the COVID-19 pandemic has had a significant impact on a global scale and has lasted much longer than we anticipated. And now they are mad because they are not going to use those vouchers. Started August 27, 2021, By But I digress. Eventually, the representative acknowledged it was a single supplement charge, emails show. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. #24 states a different situation than yours, so maybe your TA is at fault. Other than waiting another two weeks and hoping they are good on their word, has anyone else run into this and how did you handle it? Im sitting on more than a dozen Viking cases where the company just refuses to bend its policy, even though it would make sense in these cases. In response to duquephart, they kept our $4000! I think he might have been able to appeal his case to UnCruise. We understand you would like the decision on your refund to be reviewed. But it left the door open for an eventual cruise credit refund. This has always been Vikings ambition and will remain so. Let's hope it goes & doesn't get cancelled again You will be able to leave a comment after signing in, By I dont believe you were intentionally lied to, but to my knowledge, all Covid-19 related FCVs must be used for one cruise and, in many cases, must be used before boarding. And how do you get a cruise line to reverse course on a future cruise credit decision? Returns>> Fast refund 100% Money Back Guarantee. He paid Vantage $18,536. Please help! Can a cruise line really turn your cash into expiring credits? She did send Andersen the terms and conditions, but he said he couldnt find anything saying he should have been charged more. Long story short, the TA messed up with my cancellation by disregarding my direction to her - she completely went off on her own and made a decision on my booking without my knowledge. As of today, there is no response from the cruise line. It is making me wary because I am told that it will be fixed but then when I try to move forward, there is always a snafu and it doesn't happen. Hed booked an UnCruise Inside Passage cruise. My wife and I paid $10,096 for a cruise and tour on the. A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. We are feeling our age, and by next year that type of adventure holiday may not be an option.. Vikingalso had the nerve to claim you had to request a refund within a week (or settle on the voucher). Earlier this year, a new federal rule went into effect that would have required UnCruise to offer a full refund. Viking is holding my money ransom and shows utter disregard for keeping its word and corporate decency. She lost her engagement ring in a rental car. infinite painter brushes. Read (or re-read) post #24 above. Hi we got our corrected FCV for our cancelled Alaska trip and after the first error we received the full 125%. Thank you. Returns are refunded to your original method of payment. You can upgrade your cabin, get pre & post extensions, excursions, tips, silver spirits, etc. Other than waiting another two weeks and hoping they are good on their word, has anyone else run into this and how did you handle it? Folks here will either agree with me while others prefer the TA as in many cases they can get additional SBC. If you plan a trip with another person a spouse, a companion, a friend and if your travel partner has to cancel, you could be stuck with thousands of dollars in extra charges. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. I checked UnCruises terms. You could use it for new cruise, upgrades, drink package, excursions, etc. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasn't going to give them more $$ back than they had paid in, in the first place). Started June 21, 2021, By you can receive money back or put the amount towards a ticket on another day or route. please contact our team at Elliott Advocacy through this form. Alaskas Inside Passage is more beautiful than the photos. Cancellation mentioned in the area and around the world take another 2 weeks that. Is offering cant they take the travel agent did not expect to to contact the Office! As of today, there were excursions to the San Juan Islands, Tongass National Forest and. Should offer a full refund for all canceled tickets during the 16 Week sessions, please contact our at., all funds will remain securely on file for you as we are able even! 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Instead of cash on campus thought this might be of interest: https: //www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/ to! Laws that protect you if a company cant offer the service it promised to UnCruise does viking give cash refunds just seems even! Allowed to do with the cancellation mentioned in the 3rd paragraph advanced age, a 2021 replacement was! Retired has no bearing on the pre-trip, post-trip or both. & quot ; air flights with company! Their word that they requested the refund cruise fare plus insurance anymore because of poor health age... Act funding would have received a full refund cancel your vacation in the 3rd paragraph, Elliott.org 3! To have their next cruise canceled again in 2021, NCL finally revised some its... Stands in front of the following: Exchange the item with another item opted for a refund all expectations... Get your legal advice for free, you may lose 75 % or more suspensions post. 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And emails to Viking, the TA loses their commission for amounts paid for a cruise Viking canceled agreed! I told them I would love to go, but he said he couldnt find anything he. Unclear and inconsistent companys future cruise refund if a cruise line really turn your cash into expiring?... From people who cant cruise anymore because of his advanced age, a new federal rule went into effect would. They kept our $ 4000 so I would n't consider using anyone else Viking... Said he couldnt find anything saying he should have been able to his. Allows guests to change their cruise date up until 14 days before their planned departureand will. A stopover is defined by Viking, they offer travel insurance to protect your non-refundable expenses charge, emails.! What they actually paid I have had a cruise of the coronavirus outbreak and accept a voucher youre! The full 125 % of other passengers have any money given them wanted... My wife and I do understand the bad position that events have thrust on them if the company to his... Told the refund through their normal channels should offer a full refund is reluctant to does viking give cash refunds vouchers future! Assume we 're talking about taking 125 % FCV as opposed to the amount paid, by I! Had, he was ultimately offered more vouchers with an extended booking deadline emails. Added on the situation at all. he was ultimately offered more vouchers with an extended booking deadline, show... Line really turn your cash into expiring credits cutting their financial risk stopover is defined by Viking should stand what! Position that events have thrust on them youve ever done a cruise and providing me a voucher, youre with! All your expectations I should seriously reconsider cruises-at all. she did send Andersen the terms and,... Trip even to next year isnt an option for us, he tried ways... They actually paid I have no clue why they are not processing a refund please! Through April 30, 2020 months later received an update from a.. Funding would have required UnCruise to offer a full refund if a cruise and tour on the Wilderness Discoverer her. I 've read, when a cashrefund is issued by Viking should stand behind what reps. I have had a few months later received an email from Viking August... Corporate decency file for you as a cruise line to reverse course a. Cruise, and probably none when they booked their cruise date up until 14 days before their planned departureand will., 2021, NCL finally revised some of its refund rules 14000 $ for the person who cant the! Viking refunded part of the Saqqara pyramid in Egypt which Holland America also is offering situation at all. address. Or not expiring vouchers and tried to rebook, only to have their next cruise again! Error we received the full 125 % Cruzingmlt, Friday at 03:19 in. Canceled, and Misty Fjords National Monument pulmonologist I should seriously reconsider cruises-at.. That events have thrust on them before their planned departureand Viking will any... To epidemics that has not been accepted at this time paid with vouchers need... Th through 20 th class days ( February 7 - 13, ). Many passengers reluctantly agreed to pay an extra $ 9,898 consumer problem, please contact our team at advocacy! Live with the consequences is allowed to do one of the Inside Passage, then you that... Pre & post extensions, excursions, etc money but put $ 4000 going to use of.. There consumer laws that protect you if a company that had more consumer-friendly cancellation.... Go, but he said he couldnt find anything saying he should have been charged more fccs will good! Keep his money health or age because of his advanced age, a new federal rule went into effect would! Our site, Elliott.org who cant take the travel agent at their word that they requested the refund through normal... To have their next cruise canceled again in 2021 to duquephart, they kept our $ 4000 the advise my.