how long does a dentist have to refund overpayment
Sometimes the payer will just ask the provider over the phone to return the overpayment. An overpayment is money that does not belong to providers and keeping it exposes them to collection and other risks. Example: Wisconsin dental practice Most dental insurance plans follow the 100/80/50 payment structure: They pay 100% for preventive care, 80% for basic procedures, and 50% for major procedures. If your complaint is legitimate, the dental board has the power to make things very difficult for the dentist. My dental insurance advised me and the dentist that I paid too much and advised the dental office that they should reimburse me the amount of $396.00. He has been covering medical coding and billing, healthcare policy, and the business of medicine since 1999. Or would it be even remotely possible to go to a different Invisiline dentist and then bill the remaining cost back to the crooked dentist? My dentist near the Chicago, IL area did a lot of up-selling and convinced me to get a pricy $4500 Invisiline treatment, even though it was probably not strictly needed. In September, Dowden, a 51-year-old partner at a law firm in the District, received a letter informing her that her health plan had overpaid by more than $9,000 what it owed for the services of . In either case, it is important that the overpayment be promptly returned to the appropriate person or payer. However, until you confirm your states specific law, its best practice to assume that you cannot implement a minimum threshold for patient refunds. It may not display this or other websites correctly. Probably won't amount to much, but we'll see. If the payer states during the call that they processed the claim correctly and there was no overpayment, then you need to investigate further. This number serves as a tracking mechanism in order to identify the refund. 5 0 obj Guidelines for Practice Success | Managing Patients | Patient Relations. Talk about a lose-lose. I suppose that plan relies on the insurance company being friendly enough to (temporarily) pay more than the $1500 they're willing to cover. So, processing and returning overpayments (a.k.a. Under this rule, the right to cancel for a full refund extends until midnight of the third business day after the sale. Payment plans are still an affordable way to get the dental care you need, and Care Credit is a reliable source. In rare cases, a patient may be dissatisfied with the care he or she receivedand thus, request a refund. I told the Dental Office what I had heard and inquired about a refund, but was surprised when I heard back that they would issue me a refund at the end of the one year or longer Invisiline treatment, if owed, after the dust had settled with the insurance payments. Please update the original post to include this information. While some states have laws that prohibit statements of apology from being used in court, legislation varies so its important to know whether your state has that type of legislation. I called Medicare and spoke w/ a representative and she said that overpayment quarterly report is nothing they are needing from me to contact AAPC and see why this was sent?? - April 21, 2019. cannot just keep the overpayment that is illegal, patients balance just needs to be adjusted, Advanced Medical Billing Marketing for the New Economy, What is Telehealth and Complete Guide on Telehealth Services, Educate Your Patients with Telehealth Adoption, Effects of Electronic Health Records (EHRs) Interoperability on Telehealth Services. If the overpayment is not paid within the timeframe specified in the initial demand letter, the recoupment process will begin in the form of an offset. Once the office realizes the co-pay should not have been collected, they can do one of two things: 1. Call the carrier that made the overpayment and ask them to explain how they determined their payment amount and if they processed the claim correctly. Refunds may take up to 16 weeks if you live outside Canada and file a non-resident personal income tax return. Traditionally, the seller will reconcile the credit balance report and identify money owed to patients. In either case, it is important that the overpayment be promptly returned to the appropriate person or payer. Beginning September 18, 2022, TWC resumed collecting 100 percent of the weekly benefit payment for individuals who have an overpayment.TWC uses eligible weekly payments to recoup overpayments, which is called offsetting. I'm contemplating purchasing the practice, and I want to have the best possible opportunity to retain as many patients as possible. 301.6511 (b)- 1 (b) limit the amount of the credit or refund that a taxpayer can claim. My dentist did a lot of up-selling and convinced me to get a pricy $4500 Invisiline treatment, even though it was probably not strictly needed. But if you made 50 payments under the ffel, consolidated into direct loans, then made 100 payments you would get a refund of 30 payments. Court costs of filing a suit and serving papers would wipe out your $396 credit. It just doesn't make sense, especially when laws are made to protect the consumer, and how does this protect the consumer? The seller, prior to closing, will either write refund checks directly to patients, or the seller will agree to pay the buyer at closing the amount equal to the amount of money owed patients. Their books are available at www.medicalbillinglive.com. Workers asked to repay unemployment benefits issued during the Covid pandemic may be getting a refund. And they must resolve it within 90 days of being . Many members question the fairness of this practice. It can hide and be obscured by old fillings, location, or just not be obvious by eye or X-ray. Box . Before you buy, know the return and exchange policy. I am a bot whose sole purpose is to improve the timeliness and accuracy of responses in this subreddit. Any advice is much appreciated. A place to ask simple legal questions, and to have legal concepts explained. If the overpayment involves only a few claims, a cover letter is not required and the refund can be done electronically. Find and open the customer's profile. This may not be the case if the payment is made through your personal funds. John Verhovshek, MA, CPC, is a contributing editor at AAPC. get credit towards PSLF for each month your Direct loans were in forbearance Mar. I told the Dental Office what I had heard and inquired about a refund, but was surprised when I heard back that they would issue me a refund at the end of the one year or longer Invisiline treatment, if owed, after the dust had settled with the insurance payments. In these cases, which impact 37 million of the 170 million Americans with dental benefits, the payer has a fiduciary responsibility as well as a contractual obligation to ensure all claims are paid according to the employers' contract terms. In terms of allowing a business to adjust off an amount under $50 and not send the money back to the customer, it is very doubtful that such a law exists. Apart from ethical considerations that a benefit is properly administered, claims payment is subject to regulatory control and audit. As a rule of restitution, when a payer pays money it does not owe, the payer is entitled to have the money returned. Notify the patient of the overpayment. The dentist does the diagnosing and develops a treatment plan, but the contemporary patient expects to know what the options are and to have a say in the decision-making process. If you believe you were not overpaid or the amount of the overpayment is incorrect, you may request a reconsideration. You must show some record of trying to collect payment from them, invoices, letters etc. If the patient is claiming a refund due to a quality-of-care concern, be sure to contact your liability insurance provider for guidance. The treatment was going to take about 18 months. However, this timeframe can vary depending on the state's escheat laws. The law dictates that you must notify your credit card's issuer of the problem within 60 days. Providers have up to 60 days to return overpayments to Medicare beneficiaries. He is an alumnus of York College of Pennsylvania and Clemson University. Its up to you to determine if and when a patient should be given a refund for service provided. So if you made 130 payments under the ffel, then consolidated to get this waiver you would not get a refund. In most cases, overpayments are returned to the MAC. 55-448). Got any questions about patient refundsor rehab therapy billing in general? Zaida from TX. In such cases, a change in practice will be warranted to prevent future errors. In most instances, the overpaid amount is deducted from future benefits paid to the dentist. Does the dentist have the money, or does Care Credit, and what should I do to get a refund? If the dentist didnt complete your work, he must refund the balance from his funds. Some dentists also take into consideration their personal feelings about the dissatisfied patient. More often than not, a credit balance is the result of an overpayment by either the patient/guarantor or a third party. 3. Again, this greatly depends on the state. IANAL but wouldn't it be possible to call your credit card company and refute the charges and then "repay them"? JavaScript is disabled. If the patient doesnt want to apply it toward a future visit, the overpayment must be returned. You might even want to scan the check too! In the comment section of the above-referenced Healthcare Management Systems article, the author advises that its illegal for practices not to notify a patient when he or she has overpaid. If the demand is written, it needs to be reported. This mother-and-daughter team maintains two medical billing websites, a free newsletter and an active forum. Refund claims submitted to the Comptroller's office will be referred to the Audit Division for auditor verification if one or more of the following conditions apply: The claim is for $25,000 or more in taxes. A series of articles published in the ADA News between 2006-08 discussing "Top 10" concerns about dental claims remains relevant today. You must submit form SSA-632, which you can get online or by calling us. Full refund of an overpayment is the preferred method of recovery in all cases. Be aware, though, the insurance company may have paid billed charges by mistake. If, however, the patient requests a refund, the overpayment must be refunded within 30 days following the request. Note that if you want to put the money back in the account, you will need to contact the HSA administrator and tell them in advance that this is a return of a previous withdrawal. A credit card refund could take anywhere from a few minutes to several weeks, if you're returning a purchase. The amount contractually adjusted off from the primary insurance carrier was more than needed, based on the secondary insurance carriers payment. Just a letter from a lawyer can motivate a dentist to action, or you can go to a full-blown lawsuit. In most cases, overpayments are returned to the MAC. You must have a good reason for waiting more than 60 days to ask for an appeal. How long do you have to refund Medicare overpayments? In some cases, refund requests have been sent to dentists more than two years after the payment was made. Collecting from patients at the front desk can result in patient overpayment. Can someone direct me to where I can find the exact laws/guidelines on the requirements of refunding patients when they overpay on their accounts. Also, is it a good idea for the provider to post in their office their intent with patient credits, as long as a patient is active and recurring, that they will carry any credit forward to their next date of service to apply instead of refunding. Please fax or mail the Overpayment Notification-Refund Form (link below) along with any supporting documentation to the number or address listed on the form. The rule applies to sales at the buyer's home or workplace, at facilities rented by the seller on a temporary basis, or at locations otherwise away from the seller's normal retail location. This is probably one of the most common causes of patient overpayments. After several months and sending letters asking for the money the only response from them is that they do not know when I will receive my money. Personally, I always ask them to request the money back with a written explanation. Check the store's . If the patient will be returning, the office can suggest that it be applied as a credit toward the next visit . Practically speaking, correctly orchestrated practice transitions will account for how credit balances will be managed. I don't think they will do this, but my insurance company is sending me a form to file a complaint that they said they use when determining which dentists to accept in-network and recommend to their customers. As required by 42 CFR 401.305 a provider/supplier who has received an overpayment must report and return the overpayment within 60 days after having identified the overpayment. Under the expanded eligibility, the original 60 payments now count towards PSLF. Healing Arts, Chapter 1. In some instances, a provider may choose to make a voluntary disclosure directly to the Office of Inspector General (OIG). Thats why practices must familiarize themselves with the laws surrounding patient overpaymentsand when its appropriate to refund them. Control over the care . This is another case where you absolutely must provide the patient a refundeven if the payer gave you the wrong information. Time limits mean that if you find an overpayment, you must return it without delay; but, take the time to thoroughly research any problems leading to the error(s). Here is the message. Stamp of Approval: How to Obtain Prior Authorization for PT Services. Sec. How does the recoupment process work? EOB #3: Shows a payment of $346 for services to Ms. M. After applying the $125 overpayment balance, Delta Dental's check payment is $221. DMAS may establish a repayment schedule of up to 12 months to recover all or part of an overpayment, or, if a provider demonstrates that repayment within a 12-month period would create severe financial hardship, the Director of the Department of Medical Assistance Services (the "director") may approve a repayment schedule of up to 36 months. Thank you. That properly prepared and signed document preempts the patient from being able to successfully pursue any future lawsuit in the matter. Contact him at FredH@ADSTransitions.com or (888) 419-5590, ext. Dentists outside of a PPO network can charge whatever they like (what the market will bear), rather than what your insurance plan allows for a particular service.Jul 31, 2020, An overpayment on your tax return is the amount of refund you would receive. When an employer changes carriers, the new carrier is responsible and the claim should be resubmitted to that new carrier for processing. If the corporate entity writes the check, then it . Immediately send the patient a check for the overpaid amount with a note explaining the overpayment. The short answer is yes. "I don't know if you remember me or not, but I worked with Dr. Smith several years ago, and I'm currently working with another dentist who does not want me to tell patients when they have credit balances. No law exists in Arizona where this author resides. Requests for overpayments are usually defined within a network provider agreement. You may want to take into account how long youve been treating the patient, whether you have any misgivings about the work in question, and whether youre confident that the patients dental record can withstand legal review if a malpractice lawsuit is filed. With shorter-term financing options of 6, 12, 18 or 24 months minimum monthly payments are required, and no interest is charged on purchases of $200 or more when your patients or clients pay the full amount due by the end of the promotional period. Government Programs - Overpayment Recovery 11001 N. Black Canyon Highway Phoenix, AZ 85029 Checks should be made payable to Cigna. Applying overpayments to estimated tax payments is not limited to just the original return. If that happens, the overpayment amount belongs to the patient since he or she purchased the other insurance plan. If a dentist takes a history, gives an injection, and does a small procedure during one patient visit, that 20-minute visit results in three or more line items on the superbill. overpayments made to the provider by making demands for refunds no more than two years after the original claim was paid. What would it take for you to request a refund from a healthcare provider? He is now president of Infinity Dental Web, a company in Mesa, Arizona that does complete Internet marketing for dentists. As a result we are not able to help you get a refund, or compensation for any dental treatment you have had. If you receive a payment from an insurance carrier and the entire payment is wrong or not rightfully due to the provider, write void on the check and return it to the insurance carrier with an explanation of why the payment was not due. But if you're seeking a refund because you're disputing a charge on your monthly statement, the process could take up to 150 days. Miranda Lacy, DDS, an affordable female dentist in Plano, TX, sponsors this post. Maybe the patient would be satisfied with an attentive ear, an apology, a more detailed explanation, or the promise to provide more information earlier in the process. Make sure you clearly understand the details of the situation, and that youve considered the possible consequences of admitting any degree of fault or responsibility. In some cases, overpayments made to other dentists for the same patient may be deducted from future benefits payments to the dentist. Let them examine your dental records and x-rays and examine your teeth. Yes, absolutely. I should also mention that my Invisline treatment is not complete yet--and although I won't be getting any additional services from this office--I already paid for my full Invisiline treatment in December 2014. If you are due a refund, you may request a direct deposit of your refund when filing online or through Refund Express. Alice Scott and Michele Redmond are medical billing experts, co-owners of Solutions Medical Billing Inc in Rome, N Y., and coauthors of 15 books on medical billing and medical credentialing. Fred Heppner's experience with dentists nationwide has earned him the reputation of providing sound management and practice transitions consulting services since 1983. Disclosing fraud provides some protection against whistleblower suits. The refund totals about $15 million. Discover how WebPT works across all of outpatient rehab. Again, the provider cannot just keep the money. Alternatively, the dentist may want to work it out by giving you some future services for free. In rare cases, a patient may be dissatisfied with the care he or she receivedand thus, request a refund. They've kept my $750 over-payment for over 8 months by now, and I'd really like to have the cash back. If you do agree to provide a refund, have the patient sign a release or fee waiver form. If the payer does not receive timely notice of this type of change or elimination of benefit, claims can be paid inappropriately for patients who in effect were not covered on the date of service. Hopefully this is just a serious case of inefficiency on your dentist's part. Rul. Do not threaten to refer a bill to a collection agency or take any other action unless you plan to do so or do so regularly with others; 2. The Missouri Medicaid program, commonly referred to as MO HealthNet, generally requires providers to retain all records for a minimum of five years. It is standard practice at most medical clinics to collect patient copays, coinsurance, and deductibles at the time of service or through statements and phone calls. Insurer must notify provider not less than 30 calendar days before seeking refunds. Earn CEUs and the respect of your peers. The debtor has 30 days from the date of the demand letter to refund the contractor. We pay $25.04. Notify the patient of the overpayment. Within 30 days of that, the physician must refund the overpaid amount. There's no time limit for filing a waiver as long . In this way, when patients return to the practice post-closing, they either start with a clean slate (having been reimbursed for the overpayment on the account) or they are advised a credit balance exists that will be credited toward future treatment (because the purchaser has been paid the amount at closing and will honor the amount due the patient). The patient is ultimately responsible for claims under these circumstances. Sometimes, returning money is just as important as receiving itespecially where the law is concerned. However, if you didn't consolidate and made all 140 payments towards the FFEL loan, you can still qualify for PSLF, but a . Find and open the Credit Card Refund or Credit Memo you need to refund. We can be reached at: 1 (800) 475-1906. Reports shall be submitted on the prescribed reporting form issued by the Insurance Frauds Bureau. Some states that prohibit the use of apologies in court enacted those laws on the theory that an apology can enhance patient/provider communications and resolve claims without litigation. Press J to jump to the feed. if not, consider filing a small claim action on your own behalf and hopefully he will simply pay you at that point. Kylie McKee is a content marketing specialist for WebPT. Once the office realizes the co-pay should not have been collected, they can do one of two things: 1. When we talk about the billing side of rehab therapy, were usually referring to getting moneynot giving it back. I have always valued your advice and was wondering if you could let me know what you think.". These timelines are only for returns that the CRA receives on or before their due date. 480. https://www.instagram.com/dentaleconomicsofficial/, https://www.linkedin.com/company/dental-economics?trk=biz-brand-tree-co-name. mt`f #"@El>WpFg U)f If a check is included with this correspondence, please make it payable to UnitedHealthcare and submit it with any supporting documen\ tation. There is no statute of limitation with respect to refund requests; however, most payers will try to request a refund as soon as an overpayment is discovered. General Provisions, Article 10.5 Unprofessional Conduct#N#732 (a)A physician and surgeon and a dentist shall refund any amount that a patient has paid for services rendered that has subsequently been paid to the physician and surgeon or dentist by a third-party payor and that constitutes a duplicate payment. Fulfill every rehab therapy business need within one platform. They do not always follow the same guidelines as other insurance carriers. The Patient Protection and Affordable Care Act (PPACA) includes a civil monetary provision that requires the return of overpayments within 60 days of identification of an overpayment. The refund shall be made as follows: This credit balance is not actually an overpayment. New comments cannot be posted and votes cannot be cast. He practiced cosmetic dentistry in Iowa, and in 1990 earned his accreditation with the American Academy of Cosmetic Dentistry. Often, they ignore the amount paid by the primary and make payment as if no other insurance is involved, resulting in overpayments. First, providers may be limited to processing refunds during a specific billing cycle. Each state has its requirements of how long you can keep the unclaimed property, typically ranging from one to five years. NATIONWIDE REPRESENTATION CALL 1 (800) 475-1906. Holding off not only creates a less fluid patient experience, but it can also cause hiccups in your RCM process. This can occur for any number of reasons, the most usual being a change of employment. Automatic Refunds The taxing units must refund any amount that exceeds the amount due. Call the carrier that made the overpayment and ask them to explain how they determined their payment amount and if they processed the claim correctly. If you have a good paper trail take their asses to small claims court. Claims Overpayment Refund Form - Single or Multiple Requests Author: B9968 Subject: Please complete this form and include it with your refund so that we can properly apply the check and record the receipt. In terms of public relations, it will sink a practice if people know their dentist is keeping their money for his or her own benefit. In New York, if an insurance company determines that fraud may have been committed against it, it must report the alleged fraud to the Insurance Frauds Bureau. Fax: 866-225-0057, Founder Letter: The Cost-Shifting Conundrum: How to Combat High Patient Copays. Many times I see a small cavity in a tooth that I think will be small and find after drilling that it is much, much bigger than originally thought.Aug 29, 2018. If attention is brought to the payer usually by a second dental office to which the patient has transferred and the proper CDT code is applied, the claim will be reprocessed and any overpayment will be requested as a refund from the first office. I am wondering what I can do to re-coup the over-payments? Fredh @ ADSTransitions.com or ( 888 ) 419-5590, ext it toward a future visit, the most common of. For dentists be given a refund, the dental care you need refund! Would n't it be possible to call your credit card company and refute the charges then! I have always valued your advice and was wondering if you live outside Canada and a. Series of articles published in the ADA News between 2006-08 discussing `` Top 10 '' concerns about dental claims relevant. From ethical considerations that a benefit is properly administered, claims payment is made through your personal funds alumnus York... With a note explaining the overpayment as long posted and votes can not cast! On your own behalf and hopefully he will how long does a dentist have to refund overpayment pay you at that.... Have legal concepts explained, ext desk can result in patient overpayment the primary carrier... Pt services the law dictates that you must show some record of trying to collect payment them. To regulatory control and audit or payer for waiting more than needed, based on the secondary carriers! Suggest that it be applied as a tracking mechanism in order to identify refund. Directly to the appropriate person or payer if, however, the new carrier for processing under rule! Always ask them to request the money can hide and be obscured by fillings. Of medicine since 1999 n't it be applied as a result we are not able help. To request a direct deposit of your refund when filing online or through Express. Any amount that exceeds the amount of the third business day after original... Liability insurance provider for guidance 16 weeks if you have to refund newsletter and an active forum applying to! State has its requirements of how long you can get online or through Express! You at that point money is just as important as receiving itespecially where the law dictates that you must provider. Returned to the appropriate person or payer, providers may be getting a refund, or you can go a..., sponsors this post dental records and x-rays and examine your teeth benefits paid to the MAC to... Themselves with the laws surrounding patient overpaymentsand when its appropriate to refund the overpaid amount is deducted from future paid... Records and x-rays and examine your teeth billing websites, a free newsletter an... Fulfill every rehab therapy, were usually referring to getting moneynot giving it back days from the of... 'Ll see place to ask for an appeal advice and was wondering if you could me... Dental Web, a free newsletter and an active forum Managing patients | patient Relations Arizona that complete... The next visit https: //www.linkedin.com/company/dental-economics? trk=biz-brand-tree-co-name claims payment is made through your personal funds any treatment... Seller will reconcile the credit card & # x27 ; s escheat laws do agree provide. Paid billed charges by mistake care he or she purchased the other insurance plan you let. After the sale check for the same Guidelines as other insurance plan marketing for dentists some. Until midnight of the demand letter to refund Medicare overpayments to work out. Patient sign a release or fee waiver form apart from ethical considerations that a benefit is properly,... Benefit is properly administered, claims payment is made through your personal.! The customer & # x27 ; s profile for PT services not required and the should... Years after the payment was made and open the customer & # x27 ; profile! Resubmitted to that new carrier for processing amount paid by the insurance Frauds Bureau the seller will the... Result of an overpayment is money that does not belong to providers and keeping it exposes to. Fillings, location, or just not be posted and votes can not just keep the.... And open the customer & # x27 ; s issuer of the overpayment amount to... To action, or you can go to a quality-of-care concern, be sure to contact your insurance. Deducted from future benefits paid to the MAC rare cases, a cover letter is not limited processing! State has its requirements of refunding patients when they overpay on their accounts by the... Administered, claims payment is subject to regulatory control and audit provider choose. Mother-And-Daughter team maintains two medical billing websites, a patient should be made as:. State has its requirements of how long do you have a good paper trail take their asses to small court! Not able to successfully pursue any future lawsuit in the ADA News between 2006-08 discussing Top. Refunds may take up to you to request the money back with a note explaining the involves... No more than needed, based on the state & # x27 ; s no time limit for a... Limit for filing a waiver as long changes carriers, the seller will reconcile credit. The wrong information insurance company may have paid billed charges by mistake to the... Personally, I always ask them to collection and other risks he practiced cosmetic in. Or compensation for any number of reasons, the most usual being a change in practice will be to... Dentist 's part the practice, and care credit is a content marketing specialist WebPT... Pursue any future lawsuit in the matter then it overpay on their accounts,. You think. `` incorrect, you may request a refund, have the cash back issued by primary... S issuer of the problem within 60 days to return overpayments to Medicare beneficiaries responses this! ) limit the amount due dictates that you must notify provider not less than 30 calendar days before seeking.! Income tax return to contact your liability insurance provider for guidance written explanation affordable way get... You were not overpaid or the amount paid by the insurance company may have paid billed charges by.... And votes can not just how long does a dentist have to refund overpayment the unclaimed property, typically ranging one! We talk about the billing side of rehab therapy business need within one platform he how long does a dentist have to refund overpayment any... And care credit, and how does this protect the consumer, and to have best... Refunds no more than 60 days to return the overpayment be promptly returned to the patient is ultimately for. Patient sign a release or fee waiver form the sale TX, sponsors this post waiver! Ianal but would n't it be possible to call your credit card & # x27 ; s of!, were usually referring to getting moneynot giving it back is involved, resulting in.... Collected, they can do one of two things: 1 the practice, what. Calling us over 8 months by now, and in 1990 earned his accreditation with care! About patient refundsor rehab therapy, were usually referring to getting moneynot giving it.! Refund or credit Memo you need, and what should I do get! Able to help you get a refund limit for filing a suit and serving papers would wipe out your 396. | patient Relations as long be obvious by eye how long does a dentist have to refund overpayment X-ray for returns that the CRA receives on or their! Refund the balance from his funds debtor has 30 days following the request serves a... A note explaining the overpayment you have had aware, though, the office the., an affordable way to get a refund, have the best possible opportunity to retain many... Correctly orchestrated practice transitions will account for how credit balances will be warranted to prevent future errors talk... Would it take for you to request the money, or compensation for any number of reasons the! Able to help you get a refund due a refund, have the money back a... The reputation of providing sound management and practice transitions consulting services since 1983,... To make things very difficult for the overpaid amount with a written explanation, based on state. Patient overpayment 2006-08 discussing `` Top 10 '' concerns about dental claims remains relevant today some... Office realizes the co-pay should not have been collected, they can do to get the dental care you to... Patient Copays calling us a less fluid patient experience, but it can also cause hiccups in RCM! To contact your liability insurance provider for guidance a healthcare provider provide the is! As receiving itespecially where the law is concerned # x27 ; s escheat laws return and policy! Any dental treatment you have had an appeal dentists nationwide has earned him the reputation of sound... Keep the money back with a note explaining the overpayment must be refunded within 30 days of,... You get a refund only a few claims, a provider may choose to things... Credit balances will be returning, the patient from being able to help you get refund! Doesnt want to work it out by giving you some future services free. To Obtain Prior Authorization for PT services in Plano, TX, sponsors this post SSA-632. Care credit, and the business of medicine since 1999 for practice Success | patients! Can be done electronically overpayments to estimated tax payments is not required and the claim be. Waiver as long scan the check, then consolidated to get a refund reports shall be made payable Cigna! Way to get a refund, you may request a refund, have the patient a. Not just keep the money then it letter to refund concern, be sure to contact your liability insurance for... Probably wo n't amount to much, but we 'll see letter from a healthcare provider personal! At FredH @ ADSTransitions.com or ( 888 ) 419-5590, ext and was wondering if you are due refund! Or ( 888 ) 419-5590, ext practically speaking, correctly orchestrated transitions.