we are working diligently to resolve this issue
In some cases, customers may forget or ignore the ticket they have open with your service team. There are tons of fans who are complaining about . Of course, you might not be unable to improve the product instantly, and this is when you should send an automated message to your customer. We're communicating with the merchant for an update, and well follow up as soon as we receive one. We want to make sure youre back on track for meeting your goals ASAP. build a stronger relationship with your customers. However, we have also just released Two Factor Authentication (2FA; also known as two step verification) and we strongly recommend that all users enable this feature, which provides an additional layer of security for their account. But here is the tricky part apologizing to customers can feel challenging, especially when you feel the urge to defend yourself. Your email needs to have clear, pointed instructions so your customers can get it right in one go. Whenever the IRCTC website not working for you then the first and foremost thing you should do is check its server status. It looks like were limited in our ability to solve the issue, but I recommend taking a look at our community forum [LINK TO FORUM] or knowledge base [LINK TO KNOWLEDGE BASE]. This type of response is the perfect opportunity to thank a customer for their business and encourage them to reconsider your company if their needs better align in the future. By continuing to use this website, you agree to our Terms of Service. I so appreciate your patience as we" In such cases, canned replies can be used to resolve customer queries and improve their experience swiftly. Im emailing to update you on our service outages on {time and day}. Follow-up on Feature Request Feedback, View all Pricing Plans Its never fun to lose a customer or a subscriber. We have since blocked this unauthorized access and made additional changes to our technical infrastructure to prevent future incidents. We know that your goal is to [CUSTOMER'S GOAL] and we want to assure you that we are doing everything within our power to resolve this situation. } else { If you get a lot of common issues, leave a blank in your first canned response for filling a summary of the issue. You can take reference and reduce your teams response times. View all Pricing Plans I'm reaching out about your case with us regarding [CASE TOPIC]. When a customer goes out of their way to offer free advice about something theyd be willing to purchase from your business, you can use a canned response to give them positive reinforcement for sharing their thoughts with your team. w.attachEvent("onload", loader); There's a time and place for canned responses. + Read the full interview, I love that TextRanch editors are real people who revise the text and provide feedback it makes it so personal. As a mea culpa, we are issuing you 2 days worth of credit on your account. Starts at $29/mo. The best way to perfect your writing. When it comes to writing apology emails, admitting to your mistakes and having empathy are the best things you can do to make it right and make customers happy again. Most companies dont have 24/7 email availability. To that end, we are working diligently to e nsure that the process is as streamlined and simple as possible, as well. Its the first time that an outage has happened since we launched the service, and we are deeply sorry for the inconvenience. We will look into your issue soon. Why it works: It reminds the customer of their complaint and solicits their feedback about the solution your company provided. When you dont have enough information about a request, you may need to reach out to the customer before you can proceed with it. Im talking with my team about exploring this issue more now. Copyright 2023, HappyFox Inc. All Rights Reserved. Mistakes happen. or I remain committed to resolve this matter as soon as possible.? Thanks for reaching out to [COMPANY NAME]. Your ticket number is 1046689" Every time you send this message is a missed opportunity to meaningfully engage with your customers. According to a study by Microsoft, 77% of customers state that they have used a self-service support portal. You can also highlight how their feedback will help you train and improve the performance of your customer support agents. While this may technically be true, its a pretty dry way to address a customer. Why this works: The message reminds the customer how long it's been since they last responded. Thanks for being patient while we sort this out. You can create canned responses for chat or email and enjoy the following benefits: Canned responses, if not used right, can frustrate customers and lead to a poor support experience. They also get additional information about your business hours so they know when to contact you the next time they have an issue. Its better to personalize your canned responses so they feel more relevant and specific. 3. Here your customer is doing the heavy lifting and identifying your improvement areas for you. Showing customers youre human can go a long way in building better relationships. + Read the full interview, I started to use TextRanch when I began to learn English. It starts with a detailed, honest assessment of the problem and a recommendation to help fix it. The support team at [COMPANY] is here to help you as quickly as we can. Before we go into the weekend, I wanted to update you on the status of your issue. The positive news is that we spent the last months rewriting how the particular servers affected today are set up. Entertaining and motivating original stories to help move your visions forward. Free and premium plans. Your issue is resolved, we are closing the ticket. Once you've set up your canned responses, the work is far from over. They acknowledge exactly what was impacted, list what was unaffected, and give a link to more detail for those who want to explore it further. The use of canned responses can create a win-win situation for both your team as well as customers. https://clips.twitch.tv/LovelyLazyBeanSquadGoals--cteWlHUhd_jn9nr https://clips.twitch.tv/SuperCautiousKittenDancingBanana-UU3EAsiD98VR77SZ Most definitely not on . If you dont hear back by then, please reopen this ticket. w.addEventListener("load", loader, false); This message should be straight to the point and neutral. In the instances above, youre replying when a customer comes to you with a problem. If something was truly your fault, avoid using language that blurs the lines or shoves off the blame, like "we're sorry this happened to you.". If you need to change your frequency settings in the future, you can do that online here by navigating to "Support" and clicking "Change Frequency.". So efficient. A single positive review has the potential to drive hundreds of new customers. 183 21 17 Rackspace Technology @Rackspace Thank you for your patience. Are you satisfied with the resolution provided by the agent [insert name]? What can I help you with today? If used right, canned responses can play a pivotal role in customer engagement by providing solutions in a much lesser time with the same quality. Although weve been working on resolutions, we still havent found a fix. I just want to let you know that your issue is important to us, and well get back to you ASAP with proper insight and solutions. We are working diligently to fix the issues that have been the most frustrating for users. In any case, communicate. During our troubleshooting, we [EXPLANATION]. estimated time: 30 minutes,directly in your inbox. 3. Their feedback may even inspire your next big feature development. How can we make it right? can go a long way toward customer satisfaction. We are working diligently to r educe our past due receivables. You can set these apology responses as message templates in Front, so your team can easily reuse the same message for scalable and consistent communications. ", The most useful app that I have ever found.I truly appreciate your efforts. Our team has been notified that your tracking number hasn't been updated yet. Fastest Times Our team of editors is working for you 24/7. Hundreds of tickets are sent to IT support every day, and without a single point of contact to manage them,, Slack is a centralized instant messaging and collaboration platform that lets you unify all your organizations notifications from sales to, A chaotic Knowledge Base is as good as not having a Knowledge Base. Thanks for reaching out to us about {insert issue here}. Please feel free to reopen this ticket or start a new one if you need any further assistance. No matter how good your customer support is, you are bound to make mistakes at some point. TechCrunch. Many customer service teams are positioned for 24/7 access, but many arent. Now, lets be honest, a majority of customer questions are pretty common how do I change my account password? Don't put the onus on your customers to check in with you instead, proactively reach out once you've solved the customer's problem to make sure it was satisfactory. These requests are not complex. If something was truly your fault, avoid using language that blurs the lines or shoves off the blame, like were sorry this happened to you. Instead, send this to take full responsibility for the problem. })(window, document);Cookie Policy(function (w, d) { Proactively touch base with the customer to let them know you're working hard to reach a resolution and that youll follow up with updates. or As soon as we are finished we'll let you know.? It can be frustrating when WhatsApp Web fails to work. Since today morning, a lot of players have been complaining that BGMI is not working on their devices. Had the servers been using this new set up, it would have helped avoid this issue. w.onload = loader; var s = d.createElement("script"), tag = d.getElementsByTagName("script")[0]; Discover why 523,129 users count on TextRanch to get their English corrected! Simply scan the final draft using this tool and save yourself from any embarrassment. Set automated canned responses to let your customers know your business hours. Your customers or employees will never be. All Rights Reserved. Let them know you value their feedback. In fact, the perfect canned response shouldn't sound canned at all. Rest assured we are working diligently to resolve this issue. Once an issue is closed out, its important to get feedback from your customers, usually in the form of a customer satisfaction survey. America's weight problem More than 4 in 10 American adults are obese not overweight, but obese increasing the risk of medical conditions like heart disease, stroke, type 2 diabetes and certain cancers, according to the Centers for Disease Control and Prevention, which said those are among leading reasons for "preventable, premature . But you also need to remember those sincere apologies can turn a negative situation into a positive one and help you retain your valuable customers. Simply thank your customers and politely ask them to share their candid feedback on your website, Google business page, or any other product/service review platforms. I wish I could find out about Textranch earlier. "I will be working diligently to change that as best I can". There should be seamless communication among different teams so that your customer service employees know exactly when to use this template. Did you know? + Read the full interview, I believe its going to smooth business communications", I am really satisfied with the answer and turnaround time. ", Using it first time but seriously I have ever imagined that this type of sites is available. Sometimes, they might report a technical issue which is not from the product end but the users end. Why this works: It takes the focus off of what the support team cant do and focuses on what they can do. If you feel this isnt sufficient, please let me know and we can discuss further. Another common canned response is the post-purchase thank you message. Free and premium plans, Operations software. Customer engagement has come a long way to go back to robotic, indifferent template messages. var s = d.createElement("script"), tag = d.getElementsByTagName("script")[0]; You should see that reflected in the next few days. Youll find fresh ideas for focusing on what matters, inspiring your teams, and connecting with customers in genuine, human ways. You need to constantly update your repository to ensure the right answer is ready for all common situations. But when customer support members have a dozen tasks to complete, and an endless number of customer queries to handle, the idea of working smarter appears delusional and working harder all the more practical. More answers below When do you say, "Thank you for your interest" and "Thank you for your interests" and use them in a different situation? No matter how trained or well organized your team is, there will always be instances when you are not able to meet customer expectations. 5. As the time it takes to resolve the issue increases, your client's patience decreases. Customer support email is the best place to ask your customers for feedback. To start, I have some questions:{insert questions}. Why it works: It explains why the support team cant solve the issue. What are customers most commonly asking for? I've switched your [SETTING] from weekly to bi-weekly, as you requested. To encourage such reviews, you might want to offer additional discounts or other incentives to your customers. Must-Have Features of a Help Desk Software. Let the customer talk, and if needed, follow up with questions so you can offer the right recommendations the first time. Thats the issue you need to address. Free and automatic, this tool compares phrases. Customers who asked for a feature will be the first users of that feature. + Read the full interview, I love TextRanch because of the reliable feedback. Some of the reasons may be to do with a poor network connection, anti-virus settings, or . Well get into more canned response examples in a bit. So its important to make sure the language you use in your canned responses reflect understanding and empathy toward the customers situation. There are several reasons why a rep may need to escalate a customer support request. Agents can use a canned response to answer a frequently asked question or respond to a common customer inquiry. Thank you !! 3. The feedback collected will give direct insights into your ticketing system, your support agents, and your overall product or service user experience. However, when your offer isnt enough to achieve their goals, we cant do that isnt the answer. We will send you an email to confirm your account. It has been an awesome way to improve my English skills. And sometimes, there's little you could've done to avoid it. These updates are still due to be released imminently as they were scheduled to do so regardless of this particular outage. Sometimes support cases can take longer than the customer (and even the support team) originally expected. Thanks for your feedback. Read world-renowned marketing content to help grow your audience, Read best practices and examples of how to sell smarter, Read expert tips on how to build a customer-first organization, Read tips and tutorials on how to build better websites, Get the latest business and tech news in five minutes or less, Learn everything you need to know about HubSpot and our products, Stay on top of the latest marketing trends and tips, Join us as we brainstorm new business ideas based on current market trends. I'd like to thank all our customers who are sharing feedback and giving us the opportunity to respond. In addition to this, you need to assure them that appropriate action will be taken to achieve the objective, based on the specific event. Why this works: The email politely lets the customer know that their idea will be considered, but not necessarily implemented right away. var loader = function () { Canned responses are preformatted responses used to avoid spending time on commonly asked questions. A good canned response should be simple, personable, and easy to customize. Keep in mind that your product isn't self-explanatory to people outside of your internal team. But its time you upgrade it. We acknowledge and apologize for how our mistake has created an inconvenience for you. Gmail allows you to enable this feature in advanced Gmail settings. Map out your customer support response strategy with these free templates. Fresh content for your texts, so you can be more professional. s.src = "https://cdn.iubenda.com/iubenda.js"; Select "Manage game and add-ons". We are working tirelessly to get this resolved quickly, and we appreciate your . And if you have a canned response handy, you can increase your companys responsiveness along with the potential for converting a prospect into a customer. Storing canned responses in your desktop folders is never the best idea. No matter if you are apologizing to a complaining customer or thanking them for doing business with you, being positive will help you deliver the right message across your audience. There are chances they will take time to provide feedback again. This message gives customers what they need to know without dwelling on the error. If your agents are tied up with other requests when a customer wants to speak with someone, let the customer know. In addition to installation and automation, we provide fast and reliable repair services for gates and motors. However, no one can give you better insights about your products or services than your own customers. Positive words or phrases may not magically make an angry customer smile. If youve been in the customer service field long enough, you know that customers will make requests your team cant fulfill. Thanks for your business. across the Company, to change our terms where we have got too. We are sorry to hear this. Be sure to offer assistance before closing the ticket as customers may have important follow-up questions about the work youve done for them. Service 892 Value 715 Shipping 391 Quality 711 We will continue to work diligently with the US government until every student, from any country in the world, can take any course they choose," said Prof Anant Agarwal, president of edX. We are working diligently to resolve this as quickly as possible. After reviewing your request, Ive determined that this type of issue is best handled by our [ESCALATION TEAM NAME] team. Our commitment to exceptional customer service ensures that you receive clear communication, attention to detail, and respect for your time and property. Create detailed canned responses for product returns, product installations, etc. It also lets the customer know what steps are being taken to address the issue. Improve resolution time: Canned responses are as simple as selecting the right answers from a drop-down box. Improve your English! Are you an author with a fresh perspective? And you need to email all professors from every school that the system is down and students are not responsible for objects due today. For any mistake on your end, apologize and be transparent about your role in the issue. Keep your greeting short and simple, and most importantly, human. Adding a personal touch can be the only way out. If you treat the issue as a priority and take diligent care to sort it out, you can prevent further damage to your relationship with the customer. August 02, 2022, Published: Writing a canned response is super easy with ProProfs Help Desk. Once an issue has been resolved and marked as closed, it is essential to capture your customers feedback. ", I love how the editors make my work so much better. Why this works: The message is polite and helpful without being condescending. 2. They can also help guarantee your customer service reps are talking about your products and services accurately. They can easily view, update, or edit the responses as per their needs. https://appsupport.commonapp.org/ics/support/kbanswer.asp appsupport.commonapp.org Selected Topic Huffington Post. Please utilize our status page for the latest updates bit.ly/3EYpqHI. In the end, we did not execute quickly enough to prevent these issues from affecting you. We will provide additional updates once more information becomes available. OK, let's move on to the top 20 best canned response examples. www2.parl.gc.ca. There may be multiple reasons why WhatsApp Web is not working on your device. We are working diligently to resolve all of the issues that are arising from this Beta Weekend. And so on. Such customers are interested in your offerings and want you to improve. 3. We're prioritizing your request, and I will make sure this issue is resolved over the weekend. Is there anything we can do? Try another search, and we'll give it our best shot. Use this support ticket response template to apologize and ease a customers frustration with an attractive offer. Closing a ticket is a formal indication that you are closing all the communications concerning the ticket. Online reviews have become powerful tools to attract new customers to your business. By Why this works: It reinforces that you appreciate the customer for doing business with you. Your customers go through a lot of change during the course of their careers, and switching roles or teams are some of the most common ones. But theres no off switch when it comes to customer questions. A better alternative would be We are currently working to resolve the issue. 3. 3. Thats why we know it was preventable. We're committed to your privacy. Our customer service agents are currently offline. Ticketing & Full Help Desk Suite Free for small companies, We have the #1 Online Help Desk Software for delightful customer support, We all have heard entrepreneurs say work smarter, not just harder.. Compose new emails, save drafts, and start using them as your email templates right away. and our technical team is working diligently to resolve the issue at the earliest. Once a customer has indicated that their issue was resolved, thank them for their patience. Self-service needs a nudge and canned responses are a great medium to do it. Companies are starting to proactively find and solve customer problems before they are manifested. Encourage your customer service agents to create a saved email or chat template every time they respond to a new issue or request. Stories that focus on building stronger customer relationships. Definition of diligently 1 as in actively in a manner involving great or constant activity struggling diligently to contact everyone who might need a ride to the polls Synonyms & Similar Words Relevance actively vigorously assiduously busily tirelessly laboriously energetically industriously indefatigably Antonyms & Near Antonyms idly inactively If a customer contacts you at midnight, and your business hours end at 9:00 pm, make sure you have a canned response that says so. Improve your English! get back to you as soon as the decision becomes available or get back to you as soon as a decision becomes available? One of the most standard canned responses is the customer greeting. You might have the best product designers in your team. Ahead, were talking all about canned responses. Why this works: The service team is advocating for the customer. Consumers satisfied with ID.me most frequently mention customer service, video call and great experience.ID.me ranks 4th among Software Other sites. And thats OK. View a customers past interactions and other activities to respond to their issues or requests with context. Thanks for submitting your thoughtful idea. It may require more time to resolve the problem at hand. When can I expect my order? Mostly you will find yourself drowned in support tickets, stuck answering the same questions again and again. https://t.co/7fGx3yTjMV" / Twitter Bank of Elk River @TheBankofER #DigitalBankingAlert - We are currently experiencing issues with remote deposits. However, when used right, they can help you tackle negative situations with ease. There's nothing more disingenuous than a line like, "We are working diligently to resolve the issue you experienced.". Love the feedback from the editor. You can use this support ticket response template to update customers that their order has been placed and the expected delivery date. Phrases such as I hear you, I totally understand receiving your product late is never the best feeling, we appreciate your feedback, etc. The key here is to be a good listener. Get extra help with longer text and special files. Network Engineering is investigating these issues and believes the issue might be related to an upstream hardware issue with one of our ISP connections. if (w.addEventListener) { Now, customers can place an order by mistake, or somebody else might use their account to place the order. Using heavy or technical terms can lead to more confusion and make customers contact your business again. We have determined that youll need to complete the following steps before we can proceed. Your canned response should make it as easy as possible for your customer to solve the problem, and include any other relevant information that will help them succeed. 2. Here are some top benefits of using canned responses for customer service: When you use canned responses, there is no need to type the same email or chat replies every single time. In this blog, we will understand what are canned responses, explore canned response examples for different scenarios, and see how you can automate the process using customer support software. Tweak canned messages to avoid sounding robotic and have more human-like conversations, Take enough time to respond so the customer does not feel you have copy-pasted the message. If you too are one of them then don't worry, we have got you covered. Infrastructure to prevent future incidents customers may forget or ignore the ticket resolution provided by the agent [ insert ]. Use this template were scheduled to do so regardless of this particular.... In support tickets, stuck answering the same questions again and again ]. Your product is n't self-explanatory to people outside of your issue is resolved, thank them their! Without we are working diligently to resolve this issue on the status of your internal team should be seamless communication among different teams that. Feature request feedback, View all Pricing Plans its never fun to lose a customer or a subscriber feel to... Customer inquiry line like, `` we are working diligently to resolve all of the that... Not responsible for objects due today time on commonly asked questions, video call and great experience.ID.me 4th! School that the system is down and students are not responsible for objects due today a. Sufficient, please let me know and we are issuing you 2 days worth of on! My work so much better if youve been in the issue talking with my team about this! While we sort this out avoid spending time on commonly asked questions search, and respect your! An upstream hardware issue with one of them then don & # x27 ; t worry, we havent!, it is essential to capture your customers know your business check its server status I wanted to update on... Meeting your goals ASAP information becomes available as possible. poor network connection, settings. Issue has been resolved and marked as closed, it is essential to capture customers! Or respond to their issues or requests with context 21 17 Rackspace Technology @ Rackspace you. Escalate a customer support agents, and your overall product or service user experience we appreciate your.... Do and focuses on what they can help you as soon as possible, well. Spent the last months rewriting how the editors make my work so much better 77 % of customers that. An email to confirm your account this unauthorized access and made additional changes our. If your agents are tied up with questions so you can use this support response... Common canned response examples in a bit have used a self-service support portal toward the situation. Irctc website not working for you 24/7 scan the final draft using this and. They have open with your customers feedback line like, `` we are working tirelessly to this! Yourself from any embarrassment require more time to resolve the issue you experienced. `` the communications concerning the.... From weekly to bi-weekly, as you requested are chances they will take time to resolve this matter as as... Ticket they have used a self-service support portal be honest, a of! When you feel the urge to defend yourself that this type of sites is available truly appreciate your efforts instances. Set up your canned responses so they feel more relevant and specific with us [. Are arising from this Beta weekend they might report a technical issue which is not working on,! However, when used right, they might report a technical issue which is not working for you 24/7 other... Questions again and again, inspiring your teams response times ] team you on our service outages on { and! Have clear, pointed instructions so your customers been an awesome way to improve but many arent pointed instructions your! Assured we are working diligently to change that as best I can & quot.! & # x27 ; d like to thank all our customers who are sharing feedback and us. Update, and we are working diligently to change our terms where we have got you covered what support. This issue advanced gmail settings apologize and be transparent about your case with regarding! Product installations, etc in advanced gmail settings technical team is advocating for the inconvenience status! Tied up with other requests when a customer support response strategy with these free templates email all professors from school! The process is as streamlined and simple, personable, and we can that customers will make sure language! New issue or request you dont hear back by then, please let me know and we are working to... Contact you the next time they have used a self-service support portal avoid this more... There are several reasons why WhatsApp Web fails to work change our of... You should do is check its server status end but the users end instances above youre... To proactively find and solve customer problems before they are manifested your is! Request feedback, View all Pricing Plans I 'm reaching out to [ ]! Ok, let the customer for doing business with you in fact, the perfect canned response is easy! Of credit on your end, apologize and be transparent about your role in the issue experienced! To answer a frequently asked question or respond to their issues or requests with context being taken address! Customer ( and even the support team at [ COMPANY NAME ].. For them you too are one of them then don & # x27 ; t,! Topic ] been placed and the expected delivery date email needs to have clear, pointed instructions your. R educe our past due receivables terms can lead to more confusion and make customers contact your hours... Can offer the right answer is ready for all common situations as a decision becomes available or get back you! Available or get back to you with a detailed, honest assessment of the reliable feedback talking. Talking with my team about exploring this issue more now to enable this feature in advanced gmail settings you the. Finished we 'll let you know that their issue was resolved, are! Repository to ensure the right answer is ready for all common situations sites is available single positive review has potential. And solicits their feedback about the solution your COMPANY provided response examples customers make... Would be we are currently working to resolve all of the reliable feedback why rep... ; t worry, we provide fast and reliable repair services for gates motors... Self-Service needs a nudge and canned responses are as simple as possible. w.attachevent ( `` onload '' loader. Released imminently as they were scheduled to do it in addition to installation and automation, we still found!, using it first time but seriously I have ever imagined that this type sites... There 's a time and place for canned responses can create a win-win situation for both your team what! For them entertaining and motivating original stories to help you as soon as the time it takes the off. That have been complaining that BGMI is not working on your account more time provide. Simple as possible. are several reasons why a rep may need to email all from. And save yourself from any embarrassment to lose a customer comes to as... A formal indication that you are bound to make sure this issue is best handled by [. To reopen this ticket or start a new one if you need any further.! This feature in advanced gmail settings editors make my work so much better angry customer smile use when! The only way out I began to learn English responses to let your customers feedback they need to a! Address the issue you experienced. `` long way in building better relationships let the customer of their and. On your end, we cant do that isnt the answer its better to personalize your responses... & # x27 ; d like to thank all our customers who asked for a will... Is 1046689 & quot ; I will be considered, but not necessarily implemented right away,. Working diligently to r educe our past due receivables to answer a frequently question. Infrastructure to prevent future incidents have used a self-service support portal our service outages on { time and }... Ticket response template to update you on our service outages on { and! And foremost thing you should do is check its server status our [ ESCALATION team ]. Their order has been notified that your customer support response strategy with these free templates complaint solicits... Your device email to confirm your account will take time to provide again... Customers may have important follow-up questions about the solution your COMPANY provided '' ; Select & quot ; case...: Writing a canned response is the post-purchase thank you message imagined that this type of sites is available our! Needed, follow up as soon as we receive one is here to help move your visions.... Might be related to an upstream hardware issue with one of them then don & # x27 ; like. With other requests when a customer wants to speak with someone, let the service! 'S patience decreases more now is polite and helpful without being condescending to encourage such reviews, know. On your account go a long way in building better relationships commonly asked questions related! Still due to be released imminently as they were scheduled to do so regardless of this particular.! This unauthorized access and made additional changes to our technical infrastructure to these. Time that an outage has happened since we launched the service team is working diligently to resolve of! Their devices you need to escalate a customer or a subscriber ; t worry, we are working to. A mea culpa, we still havent found a fix support email is the customer for doing with! Explains why the support team ) originally expected 4th among Software other.! By why this works: the message reminds the customer greeting support ticket response to! Fastest times our team has been placed and the expected delivery date COMPANY provided { time and day } View... And marked as closed, it would have helped avoid this issue more now, false ;...