youfibre installation process

In the unlikely event that these changes have an impact on your use of our Service please contact us for an explanation of the reason for the change and to discuss the impact. We will do everything we reasonably can to reduce the effect on you of any disruptions to our Services, but we cant guarantee a fault-free Service at all times. Calls are made over the internet using a Voice over IP (VoIP) service, and there are two call plans available: As the table shows, calls are only to UK landlines, so it's worthwhile for customers who make a lot of landline calls but probably not for customers who prefer to call family and friends on their mobiles. This IP address will be re-assigned to us or to another customer if your Service is disconnected or ended for any reason. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. 17.9 Call Limits. She called back to check up and make sure it was still okay. Welcome to YouFibre You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. YouFibre. You understand and accept that you should always have another way to call 999 or 112 emergency services, this can be by using the existing copper wire phone line to your Home, via a mobile phone and/or any other another alternative. a checklist of all the things you need to do in advance of the installation and what. 15.2 To a site inside our network. Very professional, I can say that as a 30 year IT professional who has done installations no damge and they cleaned up after themselves. We donate at least 5% of our profits to charity, and we have a climate positive workforce. We use dedicated people and clever technology to safeguard our platform. However, there is anecdotal evidence within customer reviews and testimonials that the speeds they receive match those promised, and it's worth noting broadband advertising rules mean at least 50% of customers must be able to receive the advertised speeds at peak times. In these cases, were not responsible if we cant provide you with our Services. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! Be the eyes and ears of Netomnia in the field, feeding back process and delivery pain points that improve our installation efficiency and quality; Managing partner "in-field" relationships and adhering to contractual statements of work. 8.4 Residential Use only. To manage the hub, customers will need to download an Android or iOS app to their device, something some customers have grumbled about. "YouFibre Broadband Network Equipment" means the equipment we install from the connection point outside your property to the internal network termination point which enables connection to our network and which remains our property at all times. d) we are in breach of this Contract and fail to fix the breach within the 30 days of written notice from you telling us that we are in breach of our Contract. Indeed, YouFibre describe it as a "node" on their website and it can form part of a multi-node solution when YouMesh is taken alongside the basic YouFibre broadband. Hi Stephen,Thank you so much for your kind review of Elaine. e) if we have changed the way we manage our business. Our customer support team will always try to identify specific needs to provide specialised assistance where its needed. Published:December 23, 2020 Back to Support Call 0800 2700000 Monday to Saturday(08:00 - 20:00) Email Get response within 24h(24/7 support) Chat From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. | Read 1,341-1,360 Reviews out of 1,741 We really appreciate the time taken to write reviews as we understand how precious your time is. Any adjustment will appear as a credit on your next bill. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. We will test any returned Router Equipment and if any are damaged other than through fair wear and tear, we will charge you the full replacement value and may recover those charges using your usual method of payment. If we compare YouFibre's 50Mb package to the part fibre deals offered by budget providers, we can see how their full fibre broadband matches up against rivals offering similar speeds: The deals above are fibre to the cabinet (FTTC) packages available nationwide, so customers in YouFibre areas will probably be able to access them. Find out how we combat fake reviews. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect. The Delhi police filed a status report pursuant to the direction of January 12 and stated that the earlier tender was cancelled for want of technical qualification of the bidders. No setup fee. Hi Phil,Thank you for taking the time to leave us such a splendid review. 18 Matters beyond our reasonable control. You may not sell or agree to transfer the internet address to any person. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. 13.4 How we make any refunds which are due to you. (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. You can be reassured that any information you provide to us will be treated in confidence and in accordance with data protection law. shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. Sometimes it may not be available because of things we cant control, for example, disruptions to your power supply. over the internet. At the time of writing, YouFibre have covered over 90,000 homes across their network. Have the best day!AnnieYouFibre Customer Experience Supervisor, Ordered on line, dates were advised, I agreed, all dates were met. Cat5e or Cat6 Ethernet cable to facilitate your wired connection. Hi Stephen,Thank you so much for your kind review of Elaine. Hi Chris,We are delighted you have had a fantastic experience with our installations team. This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. Choose Ltd is also an Introducer Appointed Representative (IAR) of Seopa Ltd for insurance mediation (reference number 843466). Both fitters were polite and knew what they were talking about. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. This is something of a rarity among broadband providers as we explore in our guide to fixed price broadband deals and annual price rises. We do this for billing purposes and so that emergency services know your phone number and location when you dial 999/112. Recent version of Chrome, Firefox, Internet Explorer or Safari. However, this isn't unusual for modern hubs, and management via an app is almost to be expected. YouFibre aim to be highly competitive on price and they offer four broadband packages: YouFibre 50, YouFibre 150, YouFibre 500 and YouFibre 1000. All works great!!! All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. Have the best day!AnnieYouFibre Customer Experience Supervisor, Ordered on line, dates were advised, I agreed, all dates were met. We call things they need to do the Activation Steps. As you already know, our fully-trained agents have the knowledge and experience to help with your enquiries quickly and efficiently. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. b) websites are sorted for blocking by our supplier. Learn more about broadband boosters and how they work. Waited 10 years to get some decent broadband and so was excited to hear YouFibre were coming to the area. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! Well tell you about this and other any charges youd have to pay us for Number Porting before your Order Confirmation. All I can say is "Wow" 830mb download over WiFi on my phone, and 919mb upload beyond my expectations! Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! Thank you again for your kind review. 9.4 Re-activation fees. We also record all 999 and 112 emergency calls. From day 1 of installation there have been issues but finally everything is now in perfect working order so a big thankyou to your Engineer Jay. This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment. This code guides you how on how to make a complaint and how to escalate a complaint further, if required. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment.Please select the router you're using: Get help from our experts whenever you need it - by email, chat, or phone. Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) We will use the personal information you provide to us in accordance with our Privacy and Cookie Policy which are available for you to read on our Website. YouFibre launched the 500Mb package in July 2021 as a bridge between the 150Mb and 920Mb deals, similar to the move that Hyperoptic made a few years earlier when they introduced an intermediate plan. 8.3 You are responsible for setting parental controls. However, if we end your Contract before any connection to our Services and this isnt due to your fault or anything youve done or not done, well refund any future Charges you have paid. Check out what 1,952 people have written so far, and share your own experience. Hi Chris,We are delighted you have had a fantastic experience with our installations team. We also ensure all reviews are published without moderation. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. Choose Ltd is authorised and regulated by the Financial Conduct Authority (reference number 729184). This website uses the TMDb API but is not endorsed or certified by TMDb. 1 Home Entertainment Tech Resource. For customers like yourself who need a little more for security or gaming etc, we offer a static IP as an add-on. I was informed that there would be some maintenance carried out during the night. The installation is a two step process, you book your engineer visit for a specific day and slot (AM or PM) but this is just to do the ONT and Router installation internally within your house. She called back to check up and make sure it was still okay. We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Abbie from customer service thankyou for getting me back on line I was at my wits end trying to do it my self Just goes to show small phone call away for some great knowledge Very Good, Hi Gordon,We are super grateful for your positive review - thank you! We have no liability to you for any loss of profit, loss of business, business interruption, loss of anticipated savings, loss of sales or turnover, loss of, or damage to reputation, loss of contract, loss of customers, wasted management or other staff time, losses or liabilities under or in relation to any other contract, nor any indirect, consequential loss or damage of any kind arising from our Contract. I couldn't be happier with the process and installation, and couldn't recommend YouFibre highly enough! For customers like yourself who need a little more for security or gaming etc, we offer a static IP as an add-on. Here are 8 tips for writing great reviews. WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. YouFibre are changing all that, putting the customer's experience first, with full friendly and knowledgeable support from sign-up to switch on and beyond! Both fitters were polite and knew what they were talking about. A glance through the reviews on their Trustpilot page shows an average rating of 4.6 out of 5 based on just over 1,000 reviews. We really appreciate the time taken to write reviews as we understand how precious your time is. f) you are in breach of this Contract (other than a breach covered by clause 13.1 (a) above) and you fail to fix the breach within the 30 days of written notice from us telling you that you are in breach of our Contract. If any suspension lasts for more than 3 Working Days, we will adjust the price so that you do not pay for Services for any period of suspension beyond 3 Working Days. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. To watch YouTube in HD, 720p videos require a minimum of 2.5 Mbps, while those in 1080p need at least 4 Mbps. I honestly couldnt believe she called back having dealt with other providers in the past. If it is possible, we will let you know about any changes to the price of the Service, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. First class customer care! This may include any underground fibre optic cables and ducts and the internal network termination point. 12.2 You may end the Contract because of something we have done or are going to do. 11.1 Your right to make changes. After service call to make sure everything was ok on the day. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that he did this for you. On the other hand, full fibre takes fibre optic cables straight into the homes of customers, reducing any loss of speed at the same time as hugely increasing the speeds on offer. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! YouFibre seem to have come into the market aiming to undercut some of the other big players in the FTTH space. All rights reserved. There may be other reasons too. YouFibre Limited Broadband service How long does installation take? 10 minutes later a phone call from Dominik to talk me through getting reconnected. 17.4 Number Porting. We passionately about our customer experience, service quality, and ensuring you receive an unrivalled service. For most of our customers, a dynamic IP is enough and no extras are required. 19.10 Complaints. I just noticed on their homepage they are going to start offering 10Gbps home fibre! 14.4 YouFibre Broadband Network Equipment. 13.1 We may end the Contract if you break it. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Currently running at 811Mbps which is fast but not what I'm paying for. To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. You should only allow access to your wi-fi and site network to people you trust and you must accept responsibility for their use of our Services. If you dont make the Router Equipment available to us for collection on the designated collection date, we will charge you the full replacement value of the Router Equipment cost using your usual method of payment. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. We may also suspend the Service: a) if you do not pay us (see clause 7.10); b) if you misuse our network or do not comply with our Acceptable Use Policy (see clause 8.1); or. Everyone at YouFibre is 100% committed to providing the best customer experience as possible, so please don't be afraid to reach out to us should you ever need us. The Engineer Jay was patient in waiting for me to arrive home from work. You must also return any Router Equipment we have provided for you to connect to the Service as described in clause 14. It will at all times belong to us. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. 19.8 Termination wont affect prior rights. The Install has just been completed, friendly service by their Network Partner. This means that we might have to interrupt or suspend all or part of the Service. YouFibre are committed to no in-contract price rises, so customers will not see annual rises linked to inflation during the lifetime of their contract. Had no internet connection first thing this morning. Everyone at YouFibre is 100% committed to providing the best customer experience as possible, so please don't be afraid to reach out to us should you ever need us. Categories Blog Log in For businesses. He was polite and courteous. Our support team are available 8am-8pm daily, either via live chat or phone. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Abbie from customer service thankyou for getting me back on line I was at my wits end trying to do it my self Just goes to show small phone call away for some great knowledge Very Good, Hi Gordon,We are super grateful for your positive review - thank you! 14.2 Costs if you dont make the Router Equipment available for collection. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. Hi Jane!Thank you for your great review of Dustin! Your engineer will need 2 hours to install your fibre socket and set up your router to enable service, and will explain what they're doing and why as they go along so you're kept informed. We really appreciate the time taken to write reviews as we understand how valuable your time is. Also have issues with streaming which I didn't get with my previous supplier. Enter your postcode into our free checker tool to compare local broadband deals. The PlayStation was not connected.Dustin the Youfibre service engineer came early. If you want to start using our telephone service before weve moved your old phone number to our Network, well give you a temporary phone number. 8.8 Recording calls. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! If you ask for Number Porting, the new and old network providers need to work together to get the new network ready for your phone connection. Absolutely fantastic service. Suggested companies are based on peoples browsing tendencies. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. YouFibre Residential Terms and Conditions, https://youfibre.com/legal/acceptable-usage-policy, https://www.youfibre.com/legal/privacy-and-cookie-policy.

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