The player from Finland had reported that he had requested a withdrawal three weeks prior, but the money had been repeatedly returned to his gaming account without any explanation. Despite his attempts to reach out to the casino, he had only received an automatic response about payment delays. The player mentioned that he hadn’t made any prior withdrawals from this casino and that KYC verification hadn’t been required for his account.
However, the player did not respond to the team’s inquiries, which led to the rejection of the complaint due to insufficient information for further investigation. Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. We check sites like Reddit and Trustpilot to learn what they’re saying about their experiences with things like bonuses, withdrawals, and customer support.
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The player from Italy requested a permanent ban on his account after recognizing he could not control his gambling. Despite multiple attempts through email and Telegram to implement this request, the casino continued to offer bonuses and did not respect his wishes. After extensive communication, the casino eventually closed the account and offered a refund of €404 for the losses incurred since the closure request. The player accepted the offer, signed the necessary waiver, and confirmed the resolution of the issue. The Complaints Team facilitated communication between the player and the casino, ensuring that the player provided the necessary documents for account closure.
You can trust that these casinos have been thoroughly tested and vetted by us for a safe experience. This will depend on whether or not you want to download anything onto your smart device. If you have limited space available on your mobile the no download instant play option is going to be the better option for you. The no download instant play mobile site and the mobile apps offer the same titles and features so essentially it will be a choice of whether you want to download an app or not. Your safety and security is our number one concern with no exceptions. We will never recommend or even review a casino which isn’t 100% safe and trustworthy.
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ACR Poker has had an interesting journey as a rehabilitation online poker home for bankrupt gaming sites. ACR has never been riding higher as one of the more popular real money poker options for US players and it isn’t difficult to see why. Licensed real money online casinos currently operate in several states. These include New Jersey, Michigan, Pennsylvania, West Virginia, Delaware, Rhode Island, and Connecticut. These states have established robust regulatory frameworks that offer consumer protections and ensure fair gaming practices. Golden Nugget Online Casino is a prominent choice due to its extensive game options and favorable user reviews.
Player’s deposit not credited to the casino account.
Consequently, the complaint had been rejected due to lack of cooperation from the player. The issue had been resolved successfully, and the player confirmed receipt of their winnings. The player from Sweden faced repeated withdrawal delays for over three weeks. Despite submitting all requested documents and assurances from customer support, his withdrawal remained stalled and the funds kept getting refunded back to his account. We asked https://www.gambling360.com/australia/casino-reviews/ the player for additional details about his previous withdrawals and the methods used.
However, they weren’t accepted, and the casino didn’t give a full explanation as of why player’s birth certificate as well as digital National ID card had been rejected. Moreover, the birth certificate was on the list of acceptable documents at the time of complaint’s publishing. The casino responded that they had limited visibility in checking as to why member’s account got permanently closed and this decision was non reversible. The player ”GILEK92” opened an account two months before submitting this complaint. His account had been verified, he had made three deposits, and placed a few bets. Some days later, he received an email that his account got suspended due to pending investigation concerning his betting activity.
The player had decided to close her account and was promised a refund within 48 hours, which she did not receive. She had threatened legal action if her funds were not returned within 24 hours. We had attempted to follow up with the player, but received no response, leading to the rejection of the complaint. Even though he had completed the verification process, which included providing a screenshot of his PayPal account, the casino had rejected it and there had been no communication about why. The Complaints Team had tried to mediate the situation by contacting the casino and asking for clarification.